How to Fix "Google Photo Lost Photos" Issue (with Prevention Tips)

Google Photo lost photos or videos? Causes of Google Photo lost photos, videos and many other uploaded albums can be related to your account issue, syncing problem and unaware deletion, Here are several proven solutions to recover lost photos on Google Photo and most importantly, how to prevent Google Photo losing photos in the future.

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Updated by Daisy on Feb 22, 2023
Written by Jean

Workable Solutions Step-by-step Troubleshooting
Be sure to log in to the right account You might have over 1 Google account, and you might find your pictures went missing...Full steps
Check archive and locked folder Open on your PC. Hit the menu, and after that, Archive...Full steps
Recover from Google photos trash Visit from your PC, hit Menu, and after that, click Trash...Full steps
Disable suspicious extensions Hit the Chrome menu button from the three-dot icon. Then, hit the "More Tools" option...Full steps
Contact Google Support  Visit website. Choose "Contact Us" after scrolling to the bottom of the page...Full steps

Do you know what has been deemed the safest cloud storage platform? It's none other than Google Photos! Here, anybody can eliminate their device space by uploading those pictures. Hence, Google Photos ensures you don't feel burdened while accessing your pictures. But several reasons are there for Google photo lost photos issues!

With the beginning of Google Photos and its limitless high-quality cloud storage, Google has given your Google Drive a top-notch photo backup strategy. But it's inevitable to face "Google photo lost all my photos" issues because of technical glitches. Don't worry; in today's article, we will give you the causes of this issue and the major prevention tips. Let's get started!  

What Causes Google Drive Lost Photos on Computer

As difficult as it may sound, photo deletion from Google Photos is an ordinary issue that users often face while using this Google product. Therefore, the possible causes of Google photo lost photos issues are the following:

  • The poor network connection: Your fluctuating network condition often leads to this issue. It not only affects the loading content but also some of the pictures in it will get lost suddenly.
  • Sync failed: You might have planned to back up the pictures to your Google Photos. But when the sync task fails and you're unable to see that, this issue might occur.
  • Human errors: You might accidentally delete the pictures on Google Photos and don't understand.
  • Technical glitches: Some technical faults or bugs on your Google Photos could induce pictures lost on Google Photos.  
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8 Solutions for Google Photos Not Backing Up Issue

Whenever you find some wrongs with syncing or backing up Google photos, you can get the help within simple clicks.

check google backup status

5 Solutions: Recover Lost Photos and Videos from Google Photos

When you're using Google Photos, Google photo lost videos or Google photo lost all my photos are common. It will be a serious headache when you face this situation! But you shouldn't worry; we will provide the top 5 solutions to retrieve videos and photos from Google Photos.

Solution 1. Be sure to log in to the right Google account

You might have over 1 Google account, and you might find your pictures went missing. Therefore, you have to check your recent account as the logging account isn't the one where you store all your photos in.

Solution 2. Check every archive and locked folder

Have you tapped "Free up space" on your Google Photos? If so, your device might have deleted the videos and photos. But it's possible to find them in the Google Photos application. Follow the steps below to recover lost items:

Step 1. Open on your PC.

Step 2. Hit the menu, and after that, Archive.

Step 3. Choose a picture. But in order to choose several photos, point to every picture, and hit select.

Step 4. Click Unarchive after hitting the three-dot icon.  

Solution 3. Recover from Google photos trash

Have you accidentally erased photos? If so, they might still be in the trash. However, you might be capable of getting it back. The steps for retrieving photos from Google Photos Trash are the following:

Step 1. Visit from your PC, hit Menu, and after that, click Trash.

Step 2. You need to put your cursor on the picture you want to retrieve; then, choose "Select".

Step 3. Choose "Restore" from the top right area. The photo will be quickly retrieved from your Google Photos library and rapidly added to any albums it was in.  

hit the restore option

It might have been expunged permanently. However, in case the pictures are in the Trash for over 60 days, the picture might be gone for good.

Solution 4. Disable suspicious browser extensions/plugins

Step 1. Hit the Chrome menu button from the three-dot icon.

select the dot icon

Step 2. Then, hit the "More Tools" option.

choose more tools option

Step 3. Hit the "Extensions" in the submenu showcased on the left.

choose more extensions

Step 4. Hit the toggle switch to the on position to disable. Or, you might click the "Remove" option from the extension's bottom to uninstall it.  

disable add button

Step 5. You need to reset Chrome in case you've multiple add-ons to disable all of them.

To do this, hit the Chrome menu button; after that, hit "Settings" and select "Advanced" at the menu's bottom. Hit the "Reset settings" option to their real defaults after scrolling down the menu. After that, visit the website to see if the Google photo lost photos are restored.  

disable add ons

Solution 5. Contact Google Support for photo recovery

In case none of the aforementioned steps couldn't solve the issue, the last option is to contact the Google support team.

Step 1. Visit website.

Step 2. Choose "Contact Us" after scrolling to the bottom of the page.

contact us from

Step 3. Here, you will get three options to choose from such as "Request chat", "Request call-back" or "Email support".

select any of the ways

Bonus Tip: How to Prevent Google Photo Losing Photos

Google Photos is one of the convenient options for users to manage and access their photos. Therefore, most people will transfer or move their important photos to Google Photo.

You may also interested in How to Backup SD Card to Google Photos [Everything Your Need to Know]

But what to do when you urgently need some crucial pictures for study or work and Google photo lost photos? Even though Google Photos lost photos or does not sync, these ordinary issues might bring significant troubles in your life.

However, sync and backup is the best storage service that automatically saves your videos and pictures to your Google account. Hence, they will be quickly accessible from any device after logging into your account. But the biggest cons of using Google Photos are there are no more limitless storage facilities, and it needs to boost the editing functions.

However, to impede the loss of pictures, it would be better to use a top-notch backup solution, EaseUS Todo Backup, a complementary solution to 100% protect thousands of Google Photo files. Moreover, this computer backup software lets you back up every type of file and save the backup to your Google Drive account. If you opt for EaseUS Cloud to protect your backup files, you can enjoy 250GB of free cloud storage.

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The software also allows you to save backups to Cloud, and local drives. The cloud backup service provided by EaseUS is flexible, secure, and cost-effective. Each user receives a free cloud storage space of 250GB. Other features of EaseUS Todo Backup include:

  • Simple backup management
  • Bootable backup and recovery
  • Backup schedulin
  • Password-protected backups
  • Multi-path backup storage

Here, we will give you the full steps to backup your photos. You can follow the instructions to finish it.

Step 1. To begin the backup process, click the Select backup contents button.

create file backup step1

Step 2. Four data backup categories are listed: File, Disk, OS, and Mail.

create file backup step2

Step 3. Lists of both local and network files are shown on the left-hand side of the screen. Expanding the directory so that you can choose the files to back up.

File backup

Step 4. Follow the guidance on the screen and choose the place where you want to store the back up.

File backup step4

Make sure that the backup is encrypted and set the backup schedule by clicking Options in Backup Options. You can also choose to start the backup at a certain time in Backup Scheme by clicking Options. There are many other customizable options that you can look into.

Backup options

Step 5. You can store the backup file either on your computer, in EaseUS's cloud service, or on a network-attached storage device (NAS).

file backup step4

Step 6. EaseUS Todo Backup enables customers store backup copies of their files on a third-party cloud drive or on the company's own cloud storage.

If you want to back up your data on a third-party cloud drive, select Local Drive and scroll down to add Cloud Device. Then fill in your account information.

Backup to cloud
Click EaseUS Cloud, then sign up and log in with your EaseUS account if you wish to store backup files to EaseUS' own cloud storage service.

backup to easeus cloud

Step 7. Click on Backup Now to start a backup.  When the backup process is done, it will display as a card on the left-hand side of the screen. A right-click will let you see more about how to handle the backup job in more depth.

File backup step7


Retrieving your Google photos and videos is undoubtedly a hassle-free task until you choose a recovery process within 60 days. So, after this period, retrieving the expunged Google Photos is challenging. However, with the solutions mentioned above, you can work on Google photo lost all my photos issue. But EaseUS Todo Backup is the best solution to restore all the files on your PC.

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Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working in EaseUS for over ten years, starting from a technical writer to a team leader of the content group. As a professional author for over 10 years, she writes a lot to help people overcome their tech troubles.

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Written by Jean

Since graduating from university, Jean has been writing tech articles and has been a valuable member of the EaseUS team for over 5 years. Her areas of expertise include data recovery, disk partitioning, data backup, and multimedia world.

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  • Taking everything into consideration, we can say that EaseUS Todo Backup Home can offer you a little extra sense of security with a set of advanced tools. The interface provides quick adaptation, every process guiding you all the way through so you don't get stuck or further damage your system rather than keeping it safe.

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  • EaseUS Todo Backup Free lets you create backups of your important files or your entire computer through its streamlined interface. Just choose the backup type you'd like to get started, and let the program do the reset.

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  • EaseUS includes all the features I expect from backup software like versioning, incremental backups, and scheduling. For more advanced users, EaseUS allows you to install a pre-boot environment onto your hard drive so you can use it to restore files without burning a CD or putting it on an external USB drive.

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