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EaseUS Refund Policy

If you request a refund, we will reimburse you for the full purchase price, in the currency in which you made the purchase. We do not charge any kind of fee for this service. Refund requests are handled through our support team which you can reach by emailing support@easeus.com - we do our best to keep response times below 24 hours to resolve your issue quickly and without complication.

Generally, any customer who so wishes will receive a refund, unless:

1. The request for a refund is made more than 30 days after the date of purchase.

2. The purchased product has already been used successfully by the customer. In general, we cannot offer a refund after our product has successfully performed it's intended task. If, however, the product is faulty or in any other way does not perform in a duly manner caused by the software itself you are still fully eligible for a refund.

3. The product was not purchased from EaseUS directly, in which case it is subject to the return policies of the re-seller in question.

4. The customer has bought a similar product from a different provider and wishes to return the product for this reason. If you have purchased and used software other than that of EaseUS we have no way of making sure our product can or cannot perform its intended task. We advise you to contact support in case of difficulties.

5. The request for refund is made for reason of product failures that are not product related. Please understand that we cannot refund if our product does not perform tasks it is neither intended to perform nor advertises it performs. We offer comprehensive trial versions so that users can examine a product’s capabilities before purchase to prevent you from experiencing buyer's remorse. Therefore we only offer refunds on technical grounds, if there are problems for which we cannot offer solutions.

6. The purchase was made without the payers’ consent. If someone other than you has made the purchase by using your credit card, Paypal account, etc. without your knowledge or consent, please contact the relevant payment service to get refunded.

7. In case there are technical difficulties for which our support can provide solutions. It is vital that in case of difficulty or issues you cannot resolve yourself, you contact our support and work with them towards a solution. This helps us improve our product functionality, and makes sure we know which problems you are facing. Therefore you are only eligible to claim a refund after you agree to let our tech-support assist you. The same applies if you have not received your product key automatically. Please get in touch with our support to resolve the issue and you will get the response in 24 hours.

8. If you would like to receive a swap instead of a refund. If you have bought the wrong product or the wrong version by accident, you can exchange it by purchasing the right product and contacting our support to get refunded for the product you do not want. Or you may have our support to exchange the product directly.

Once a refund is issued, the corresponding license will be deactivated.

Download Version: Please uninstall the software and remove it from your computer.

Disc Version: Please destroy the disc and uninstall the software from your computer.

Thank you very much!