Home > Support > Sales FAQ > Refund Policy

EaseUS Refund Policy

If you request a refund, we will reimburse you for the full purchase price, in the currency in which you made the purchase. We do not charge any kind of fee for this service. Refund requests are handled through our support team, which can be reached by emailing support@easeus.com. We do our best to keep response times below 24 hours in order to resolve your issue quickly and without complication.

Generally, any customer who so wishes will receive a refund, unless:

1. The request for a refund is made more than 30 days after the date of purchase.

2. The purchased product has already been used successfully by the customer. In general, we cannot offer a refund after our product has successfully performed its intended task. If, however, the product is faulty or in any other way does not perform in a duly manner caused by the software itself, you are fully eligible for a refund.

3. The product was not purchased from EaseUS directly, in which case it is subject to the return policies of the re-seller in question.

4. The customer has bought a similar product from a different provider and wishes to return the product for this reason. If you have purchased and used software other than that from EaseUS we have no way of making sure our product can or cannot perform its intended task. We strongly advise you to contact support in case of difficulties.

5. The request for refund is made for reason of product failures that are not product related. Please understand that we cannot provide a refund if our product does not perform tasks it is neither intended to perform nor advertises it performs. We offer comprehensive trial versions so that users can examine a product’s capabilities before purchase to prevent you from experiencing buyer's remorse. Therefore we only offer refunds on technical grounds, if there are problems for which we cannot offer solutions.

6. The purchase was made without the payers’ consent. If someone other than you made the purchase by using your credit card, Paypal account, etc. without your knowledge or consent, please contact the relevant payment service to get refunded.

7. There are technical difficulties which our support can provide solutions to. It is vital that in case of difficulty or issues that you cannot resolve yourself, you contact our support team and work with them towards a solution. This ensures that we know exactly which problems you are facing, and whether it is due to a technical inadequacy or user error. Therefore, you are only eligible to claim a refund after you agree to let our tech-support assist you. The same applies if you have not received your product key automatically. Please get in touch with our support team to resolve the issue; you will get a response within 24 hours.

8. The customer would like to receive a swap instead of a refund. If you bought the wrong product or the wrong version by accident, you can exchange it by purchasing the right product and contacting our support to get refunded for the product you do not want. Alternatively, you may have our support team exchange the product directly.

9. The customer would like a price adjustment refund more than 7 days after the date of purchase. We offer a price adjustment refund on our products within 7 days of the purchase date. If you see a price drop within 7 days of your purchase, you may contact support@easeus.com with your order ID to submit a price-adjustment refund request. No refund will be given after the 7-day period. This applies to price changes and discounts listed on the official EaseUS page only. It does not include the promotional email discounts that you receive after purchasing our products.

Once a refund is issued, the corresponding license will be deactivated.

Download Version: Please uninstall the software and remove it from your computer.

Disc Version: Please destroy the disc and uninstall the software from your computer.

Thank you very much!