Data Recovery Services Manual Recovery Lab 24/7

FAQ

1. When is manual data recovery recommended over software recovery?

Manual data recovery is advised when:

• Software tools fail to recognize the drive or recover data successfully.
• The storage device has physical damage (e.g., clicking sounds, water damage, or circuit board failure).
• The device has been formatted, overwritten, or corrupted due to hardware failure.
• You require a higher success rate and specialized tools for complex cases like RAID arrays or SSDs with advanced encryption.

2. Is there a risk of data/privacy breach after submitting my device?

No. EaseUS and DriveSavers prioritize data security and confidentiality. Every recovery is performed in a secure, ISO-certified cleanroom environment. We also offer a Non-Disclosure Agreement (NDA) upon request to ensure your data remains private and protected throughout the process.

3. What happens if recovery fails? Will I be charged?

If we cannot recover your data, you will not be charged for the recovery effort. However, a diagnostic/evaluation fee may apply, depending on the service agreement. You will always be informed of the success probability and costs before any work begins.

4. What types of storage media, systems, and data loss scenarios do you support?

We support a wide range of media and scenarios, including:

• Media: HDDs, SSDs, RAID arrays, USB drives, memory cards, smartphones, tablets, and more.
• Systems: Windows, macOS, Linux, iOS, Android, and enterprise storage systems.
• Scenarios: Accidental deletion, formatting, virus attacks, physical damage, natural disasters, and complex RAID failures.

5. How is recovered data returned to the customer?

Once recovery is complete, data can be returned via:

• Original or New Drive: Data copied back to your original repaired drive or a new storage device.
• Disk Image: A full image of the recovered data for forensic or backup purposes.
• Digital Delivery: Secure cloud transfer or encrypted download link (depending on data size and sensitivity).

In most cases, we can restore the original folder structure of the device. The recovered data is transferred onto a new storage device and shipped back to you along with the original device via FedEx. Your package will include easy-to-follow instructions and links to support videos on how to review, use, and back up your recovered data.

6. How can I contact data recovery services, and what are your service details?

We accept shipments globally. You can securely ship your device to our lab or arrange a local drop-off if available. Reach us at +1 (800) 440-1904 for a free consultation or to start a case.

7. How long does it take?

Our Standard Service is completed within 1-2 Business Days; it is the fastest Standard turnaround time in the industry at 24 to 48 hours during regular business hours, Monday through Friday. We also offer a 5-7 business day Economy Service (10–14 business days for smart devices) and a non-stop 24/7 Priority Service.