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What Is HP Cloud Recovery And How To Use It?

Updated by Jean on Jul 02, 2021

What Is HP Cloud Recovery?

After using for a particular period of time, your PC might run into various problems, such as slowing down, and in worst scenarios, it even stops working. However, in some cases, you can resolve these problems if you know about the right fix. Moreover, sometimes you are left with no choice but the reinstall the OS to fix the problem.

If you are an HP user, it is good to use HP Cloud Recovery Tool to fix all the issues in your computer. It is a professional tool that allows you to download HP Recovery software for HP computers from the cloud. You can download the recovery software to a USB drive and later use it to recover the system.

However, it is important here to note that not all HP users can use this recovery tool for their computers. HP Cloud Recovery Tool supports consumer PCs that are produced in the year 2016 and later. Furthermore, it requires Windows 10 or Windows 7 version along with x64 architecture to work.

You cannot use an external hard drive to install HP Cloud Recovery Tool. The tool doesn’t work when it is downloaded to an external hard drive. Since not all HP PCs can install the HP Cloud Recovery Tool, you can check whether you can use it on your device. You can check this in the two following ways.

1. Visit, and you can search if your system has been supported by the HP Cloud Recovery Tool by inputting the product ID. You can easily locate the product ID on the back cover of the computer.

2. You can check the HP support page by visiting and check the supported platforms in the table.

How to Install HP Cloud Recovery Tool on A Compatible Device

Now that you have seen what is HP Cloud Recovery Tool and its uses. You may wonder how to download and install it on your computer. Before you install this tool, you have to keep a few things prepared, such as:

  • Spare around one to four hours for the recovery process. Note that time for recovery may vary depending on the USB drive and network.
  • Make sure that the computer has an internet connection. Ethernet connection is suggested for best results.
  • Use an AC power connection to the computer for the process.
  • Do not disconnect your computer from the internet connection and AC power during the process.

When it comes to Windows 10, you can easily download the HP Cloud Recovery Tool from the Microsoft store for free. You can visit and download the recovery tool.

download hp cloud recovery on windows store app

When it comes to Windows 10 and Windows 7, you can visit to download and install the HP Cloud Recovery Tool.

How to Use HP Cloud Recovery Tool

Now comes the imperative part, i.e., how to run the HP Cloud Recovery Tool. But before you use this tool, you are required to do some preparative work which includes the following:

1. Make sure that you have taken a backup of all your important and personal files.

2. Ensure that you have a black USB drive with a minimum storage of 32 GB.

3. Make sure that your HP computer has a free disk space of a minimum of 20 GB on the Windows partition.

It is vital for you to know that there are two ways in which you can back up your important files on an HP computer. These include backing up the folders online to OneDrive and back up files in file history. However, the other smart way to backup files on your computer is by using the EaseUS Todo Backup tool. This tool is quick and effective as it comes with a one-click backup feature with a high level of data security. After taking the backup of important files, you can run the HP Cloud Recovery Tool on your computer. Just follow the steps mentioned below, and you will be able to run the tool.

Step 1: Make sure that computer is connected to the Internet connection. Now, put a blank USB drive into the computer.

Step 2: In Windows, search for the "Cloud Recovery" option and right-click on the HP Cloud Recovery Tool, choose the "Run as administrator."

choose the run as administrator option

Step 3: On the HP Cloud Recovery Tool welcome page, carefully read the message and click on the "Next" option.

click on the next option

Step 4: Now, you will see a Proxy Configuration window. Here:

  • If you are downloading the recovery tool on a secure network, it will automatically detect and populate the proxy information. Then, choose the "Next" option.
  • If you are downloading the software on an unsecured network, skip to the next option.

choose the next option

Step 5: Now, enter system information and click on the "Next" option.

enter the system information

Step 6: Choose your USB drive from the drop-down menu and tap on the "Next" option.

choose your usb drive

Step 7: A popup will appear, showing that all the information on the USB drive will be deleted permanently during the process. Here, click on the "Ok" or "Cancel" option as per your preference.

click on ok or cancel

Step 8: Click on the "Next" option to continue the process.

Step 9: Wait till HP Cloud Recovery Tool comes up with the "Recovery Image" on the USB drive. You will see a progress bar here displaying the chosen USB drive as a recovery boot device. You can click on the "Cancel" option any time to terminate the process.

Step 10: A message will appear showing the flash drive is ready; click on the "Accept" option.

Step 11: Once the process completes, tap on the "Finish" option.

tap on the finish option

After running the HP Cloud Recovery Tool, you may think about recovering the system using the recovery boot device. But before initiating the recovery process, make sure that you have taken a backup of the files, disconnect all the connected cables/devices, and remove the media from the internal drive or any added internal hardware. To recover the system, follow these steps:

Step 1: Insert the USB boot device and turn off the PC.

Step 2: Turn on the PC and press the "Esc" key once every second till the "Startup Menu" appears.

Step 3: Now, to open "Boot Device Options," press the F9 key.

Step 4: With the help of up or down arrow keys, choose the USB drive and hit "Enter."

Step 5: When the prompt shows, run Recovery Manager from the hard drive or media, choose the "Run program from media" option, and click on the "Next" option.

Step 6: After selecting the language, click on the "Ok" option.

Step 7: Now, select the "Factory Reset" option and tap on the "Next" option.

select the factory reset

Step 8: Click on the "Next" option on the Welcome screen and then choose the "Recover without backing up your files" option and click the "Next" button.

choose the recover without backing up your files

Step 9: Wait till the recovery manager completes the process.

Note: Select the "Skip" option when asked if you received a supplemental recovery USB drive from HP support

Step 10: When the recovery preparation is finished, click on the "Continue" option.

click on the continue button

Note: Don't remove the USB drive or switch off the computer during the process.

Step 11: Once the recovery process is completed, click on the "Finish" option to restart the system.

click on the finish button

Step 12: Remove the USB drive once the PC initial setup initiates.

HP Cloud Recovery Tool Alternative - EaseUS Todo Backup

The HP Cloud Recovery Tool is only for those users who are using an HP computer. So, if you are not an HP user but still want to recover the system and backup its file, then you must try the EaseUS Todo Backup tool. You can securely back up and restore the files in just a few clicks.

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Support Windows 11/10/8/7

Moreover, you use EaseUS Todo Backup software to create a system backup image, which can revert a crashed system to a working point without losing the data. Here is the guide that shows how you can use the EaseUS Todo backup tool:

Step 1. If you want to back up your current Windows Operating System to an external storage device, connect it to your PC.
And note that the device should be as equal to or even bigger than your system drive.

Step 2. Launch and run EaseUS Todo Backup and click "OS". Or, you can also click the menu at the left top corner and select "System Backup" to start.

Select backup mode for system backup.

Step 3. Select the Windows System that you want to back up and specify the destination - local Windows computer hard drive, cloud/network drive or external storage device to save the OS image.

Click "Proceed" to start backing up your Windows OS now.

Backup Windows system by selecting system and destination.

PLUS: If you want to create an automatic backup plan for your Windows system image, please refer to the below tips for a tutorial guide:

1. After selecting System Backup, click "Schedule: Off" option, then set up backing up your OS by daily, weekly, or monthly.

Create backup plan to automatically backup Windows 10.

2. Save the changes. And finish the process by following the step.

3. After the first full backup of your Windows OS, EaseUS Todo Backup will automatically to run an OS backing up on itself as your settled schedule.

And to restore the system image, continue with the steps:

Step 1. Open EaseUS Todo Backup, click the "Recovery" button on System Backup column.

Or click "Browse to Recover" to select the system backup you created in advance.

choose the backup image that you want to recover

Step 2. Choose one History version of the backup image, after confirming the contents, click the "Next" button.

And select the target location to restore your Windows. 

select the place to save the Windows recovery

Step 3. Then click "Proceed" to start backup recovery.

Wait for the process to complete, restart your computer and then you should be able to run Windows OS on your computer again.

That's all about using HP Cloud Recovery Tool to fix the issues in the HP computer. But, it will not work on other computers. However, you can use EaseUS Todo Backup to resolve the issue of backup and recovery.  

  Free Download

Support Windows 11/10/8/7

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Updated by Jean

Author Jean has been writing tech articles since she was graduated from university. She has been part of the EaseUS team for over 5 years. Her special focuses are data recovery, disk partitioning, data space optimization, data backup and Mac OS. By the way, she's an aviation fan!

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