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How to Fix Error Code 0x80070002 in Windows 10/11 Update

Updated by Jean on Aug 13, 2021
Written by Brithny

For most Windows user, it is really common to be faced with this kind of situation: "An error occurred while checking for new updates for your computer. Error(s) found: Code 80070002 Windows Update encountered an unknown problem". 

windows could not update because of error code 0x80070002

You might get this issue when you're trying to install some Windows 10 updates, such as KB3200970, as well as other numbers. You will notice that the update starts to download, but as soon as it gets to the screen where it should be installed, it will either fail immediately, and uninstall itself, or reboot your computer, and then fail and uninstall. 

EaseUS Todo Backup for Windows 11 - Key Takeaways

Having a backup of all your important files is imperative. No one wants to lose their data. Your data contains valuable information that needs to have a record. Backing up your data is the best way to keep it safe. As Windows 11 is here, everyone is looking for Windows 11 system and data security solutions. EaseUS Todo Backup (website) comes with multiple features catering to the needs of a variety of Windows 11 users, including:

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  • Disk/partition/OS clone
  • Windows 11 migration to HDD/SSD
  • Windows 11 transfer to a different computer
  • Disk/partition/file/OS/email backup and recovery
  • Transfer Windows 11 OS and programs to a portable USB drive

Solutions to Fix Error Code 0x80070002

When you got this kind of error, do not worry! Here are a couple of solutions for this issue, which is fairly easy, even for a person that doesn't have a lot of technical experience. Just follow the instructions in the methods below to simply resolve Windows Update errors 0x80070002 or 0x80070003.

Solution 1. Quick Fix: Check Time Settings

Details are the key to success, the time settings have a great influence on the Windows update. Simply check the date and time settings may solve your problem:

  • Click “Control Panel” 
  • Open “Date and Time”
  • Press on “Change date and time” and make corrections if necessary
  • Configure your time zone before pressing OK
  • Press on “Internet Time” tab before selecting “Change Settings”
  • Check “Synchronize with an Internet time server” before choosing the Time Server from the list presented
  • Press “Update Now”
  • Press “OK” twice to complete the configuration and close all open windows

After this, restart your computer before accessing Windows Update. if You had Incorrect time set on your system then doing the above steps should fix the 0x80070002 error for you.

Solution 2. Check and Remove the Corrupted System Files 

If the quick fix does not work, it is therefore advised to scan and see if you have any corrupted files on your system.

First, Scan and Check the Corrupted System Files

  • Click Windows icon and type CMD, then right-click command prompt and choose Run as Administrator
  • Type “SFC /scannow” and hit enter
  • Wait for this process to complete

use cmd to fix 0x80070002 error code

If you get a message that everything succeeded then try to run Windows Update again, if you get an error message which contains that corrupted files were found but cannot be repaired then please try to remove the corrupted files

Second, Remove the Corrupted Windows Update Files

1. Click "Start" button and select "Control Panel". Type "Administrative Tools" in the search box and press Enter.
2. On the pop-up windows find and double-click "Service". If you are asked to provide administrator password or confirmation, type password and give confirmation.
3. Click the tab "Name" to sort items alphabetically, after which you can find out Windows Update service easily. Right-click it and select Stop. 

If deleting system files does not help you, you can fix the 0x80070002 error by deleting the software distribution folder to help you solve this case. Follow Solution 3 to get it fixed now.

Solution 3. Delete Software Distribution Folder to Fix 0x80070002

The Software distribution folder is found on the C drive of your system. It is in the folder where all downloaded Windows updates are stored.

It may turn out that some files in the folder are corrupt and therefore unable to or prevent the installation of updates. Deleting it can help in resolving error code 0x80070002. Here are the simple steps:

  • Click "This PC" or "My computer"
  • Navigate to "C:\Windows" folder.
  • Search for and delete the folder named "SoftwareDistribution". You may also choose to rename the folder as “SoftwareDistributionOld” in case you do not wish to delete it.
  • Restart your computer before accessing the Windows Update Store. You should be able to notice updates being downloaded and installed. This will make sure that this method works to fix error 0x80070002 code for you.

Solution 4. Try Windows Update Troubleshooter

The Windows Update Troubleshooter is always a method to consider when you have any problems running Windows Update. Go to the Microsoft official website, search for "Troubleshooter" and download it, and this tool is able to automatically diagnose and fix common problems with Windows Update.

Important Note: Backup Data When Error 0x80070002 Occurs

Data loss happens every day, any of the above solutions may cause data loss. So it is of vital importance to backup files. Some users think that backing up files may be very complicated. In fact, it is really easy if you have the help of a professional tool - EaseUS Todo Backup.

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Lifetime Budget. Once a Year!

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Step 1. Run EaseUS Todo Backup and choose "File" on the main window.

choose file backup

Step 2. On the "File Backup" window, you can choose the target files you want to backup

choose files you want to backup

Then add the plan name or text description to the file backup and then choose a backup location.

To backup files to an external hard drive, click "Browse..." in the "Destination" area.

Product News
EaseUS Todo Backup now supports users to back up files to the cloud. All you need to do is sign up with an EaseUS account, then you could enjoy a large cloud storage space. More advantages of backing up to the cloud include accessing backup files anytime and anywhere, saving file copies offsite, so you don't need to worry about virus attacks or computer failures, and easier and faster backup and recovery operations.
choose external hard drive to backup files

Also, if you're interested in getting more backup features, go and find them by clicking "Schedule", "Image-reserve strategy" and "Backup options".

schedule file backup

Step 3. After settings were all made, click "Proceed".

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Updated by Jean

Author Jean has been writing tech articles since she was graduated from university. She has been part of the EaseUS team for over 5 years. Her special focuses are data recovery, disk partitioning, data space optimization, data backup and Mac OS. By the way, she's an aviation fan!

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Written by Brithny

Brithny is a technology enthusiast, aiming to make readers' tech life easy and enjoyable. She loves exploring new technologies and writing technical how-to tips. On her spare time, she loves sharing things about her favorite singer - Taylor Swift on her Facebook or Twitter.

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