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- Video Recovery
- SD Card Recovery
- Recycle Bin Recovery
- Recover Data from USB
- Recover Deleted Emails
- Hard Drive Not Showing Up in Windows
- Recover Unsaved Word Documents
- Recover Deleted Files in Windows 10
- Recover Files from Virus Infected Hard Drive
- Best Free Photo Recovery Software
- Recover Files from Formatted Hard Drive
WD My Passport Can't Access
"When I connected my 1TB WD My Passport external hard drive to my desktop, Windows 10 prompts me with an error message saying you need to format the disk before you can use it. I wouldn't do that because data is still there. I tried to eject the drive and reconnected it for the second time, but the error is still there. It seems that I can't access the WD external hard drive nor my data without formatting, can anyone help?"
If you're one of the Western Digital hard drive customers and happen to use the My Passport type, you must be interested in this post. A commonly seen issue with Western Digital My Passport hard drives is that sometimes, you cannot access the drive's data. The typical symptoms are, the power LED is on but the drive is not accessible. Meanwhile, you'll receive error messages like:
- You need to format the disk before you can use it.
- Drive X: is not accessible. Access is denied.
Besides the exact error messages, when you check the drive's status, you may see other different signs. For example:
- In Disk Management, The disk 0 or disk 1 shows as unknown, not initialized, or the type of file system is RAW.
- In the drive's properties, the hard drive shows 0 bytes used and 0 bytes free.
How to Access, View or Recover Data from Inaccessible WD External HDD
When WD My Passport shows you an error and you can't access the data, don't worry, as the files can be easily rescued. Just download EaseUS Data Recovery Wizard to recover the data from a corrupted or inaccessible drive. It's the top-ranking hard drive recovery software that reduces the worry and risk of losing your data when disk storage devices, such as WD drives, cannot be accessed or opened.
Step 1. Choose the WD hard drive to scan.
Launch EaseUS Data Recovery Wizard, locate the Western Digital hard drive and click "Scan". Let this program fully scan the WD hard drive and don't stop it in midway.
Step 2. Preview lost files in WD hard drive from the scan result.
After the scan, you can choose to preview files like pictures, documents, videos or audio files from the scan result in "Deleted Files", "Lost Files". "Filter" or "Search" can also help you find lost WD hard drive files via file types, names and even extensions.
Step 3. Select and restore found WD hard drive files.
Choose the wanted files you'd like to restore and click "Recover". Do not save the data to the original WD drive in case of further data overwritten.
How to Repair Not Accessible WD My Passport External Hard Drive
As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption.
So, when you cannot open a connected drive as usual in Windows 10/8.1/8/7, first look over the data cable, is it loose? Data cables can degrade over time from bending and flexing. The connectors can get bent or the internal pins may corrode from contact with contaminates. To check the data cable, you can:
- Use a different data port
- Use a different data cable
- Use a different computer, if possible
Next, proceed with WD My Passport repair tools as recommended here if the data cable is perfectly intact.
What are the WD My Passport repair tools?
You can feel free to use many Windows inbuilt programs as perfect WD My Passport repair tools, including Windows Disk Management, Windows CHKDSK Comand Prompt, and Windows Troubleshooter. They are all supposed to tackle hardware device problems of not recognizing, not detecting, not working or not reading, etc. Make sure that you've extracted the data from the inaccessible drive with the help of EaseUS Data Recovery Wizard before the repair process. This is the most guaranteed way to protect data from permanently gone.
1. Windows Disk Management
It's for performing a quick format, to solve most of the hard drive corruption problems, such as the file system is RAW. When a hard drive turns to RAW, it's not seen in the File Explorer, and it's a good idea to check if it's showing in the Disk Management. Otherwise, you need to convert the RAW external hard drive to NTFS or FAT32 so that Windows can read your WD My Passport normally.
Step 1: In Windows 10/8.1/8/7, press Windows + R keys to bring up the Run box, type diskmgmt.msc and hit Enter.
Step 2: Right-click on the WD My Passport external hard drive, you'll see a context menu of many options, among which choose "Format".
Step 3: Follow the onscreen wizard. Choose a proper file system and complete the process of fixing a not accessible WD My Passport external hard drive with Disk Management.
If the issue persists, try changing the drive letter by following the steps below and check again.
Step 1: Choose "Change Drive Letter and Paths..." this time.
Step 2: Among "Add, Change, and Remove", click the "Change" button, and then select a drive letter from the list. Click "OK" to assign a new drive letter to the WD My Passport.
2. Windows CHKDSK Command Prompt
When hard drive becomes inaccessible and access denied, it's because bad sectors grew. To check and repair bad sectors that prevent users from accessing hard drive data, the CHKDSK command is a good choice. If you want to check for errors or repair the hard drive, always try the below command.
Step 1: In Windows 10/8.1/8/7, press Windows + X keys to bring up a context menu, and choose Command Prompt (Admin).
Step 2: Type chkdsk H: /f /r and hit enter.
H represents the drive letter of your WD My Passport external hard drive. Replace it with the correct drive letter of your own drive.
If you don't have any technical know-how and want to minimize data risks, using third-party software could be a better choice. The Command line is suitable for computer professionals since wrong commands can cause severe problems. Therefore, we strongly recommend you try an automatic command line alternative.
EaseUS Tools M is a practical computer fixing tool that is safe and light-weighted. It's a perfect alternative to CHKDSK command. Use this one-click tool to solve your computer issues.
To fix file system error or disk error:
Step 1: DOWNLOAD EaseUS Tools M for Free and install it.
Step 2: Open the software and select the "File showing" option.
Step 3: Choose the drive and wait for repairing. After the operation completes, click the "View" button to check the drive.
3. Windows Troubleshooter
This troubleshooter checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.
Step 1: In Windows 10/8.1/8/7, press Windows + R keys to bring up the Run box, and type control and hit Enter to open the Control Panel.
Step 2: Find Troubleshooting and click in.
Step 3: Click "View all" on the left pane.
Step 4: Find and run "Hardware and Devices". Follow the onscreen instruction to til the end.
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Author Jean has been writing tech articles since she was graduated from university. She has been part of the EaseUS team for over 5 years. Her special focuses are data recovery, disk partitioning, data space optimization, data backup and Mac OS. By the way, she's an aviation fan!
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