Solutions: Cannot Open External Hard Drive and Files/Folders

The solutions are divided into two parts: one is for an external hard drive itself not opening with specific errors showing up, and the other applies to a situation when files or folders are not opening. Data recovery goes first when you cannot open a hard drive. To retrieve files from an inaccessible HDD, external HDD, USB flash drive, or a memory card, EaseUS Data Recovery Wizard Free is what you are going to use.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

Page Table of Contents

Updated By


Approved By

David Balaban

Updated on

16 May 2024

Min Reading

9 Min

Case 1. Cannot Open External Hard Drive

Sometimes, even if an external hard drive is correctly connected to a computer system and properly recognized, you may be unable to open it.

We collected the most frequently encountered errors that accompany the hard drive not opening issue and tested out corresponding solutions. The common errors are:

Besides those prompt errors, some reasons for the connected hard disk failing to open issue are vaguely known to us, like virus infection or peculiar system configuration, and you need to try several different approaches to examine, diagnose, and finally work it out.

How to Recover Data When External Hard Drive Can't Open

Take one more step before proceeding with the troubleshooting. Do you have important data waiting for recovery? To retrieve files from an inaccessible HDD, external HDD, USB flash drive, or a memory card, EaseUS Data Recovery Wizard is what you're going to use.

EaseUS External Hard Drive Recovery Software

Whenever you're facing an inaccessible, unreadable, or not opening hard disk drive, data recovery is the priority thing. You can evaluate the EaseUS EaseUS Data Recovery Wizard's capability, speed, and efficiency by installing its demo version placed on the page before purchase.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

Step 1. Use a correct USB cable to connect your external hard drive to your computer. Run EaseUS Data Recovery Wizard and you will see your external disk under External drives. This software supports all the popular external disk brands, including WD, Seagate, Toshiba, LaCie, SanDisk, Samsung, etc. 

Select the external hard drive and then click the "Search for Lost Data" button. 

select your seagate external hard drive and click scan

Step 2. As soon as the scan process starts, the software will find more and more lost and deleted data and display the data in the scan results. The recovered data will be nicely organized. You can quickly find the target files/folders by file type or search in the search box with exact file name. 

scan the lost data on the seagate external hard drive

Step 3. You can preview the files found by EaseUS Data Recovery Wizard's scanning algorithms. Then, select files and click "Recover". To avoid data overwriting, we recommend that you save the recovered data to a different drive than the original Seagate drive.

💡Tip: You can restore data on the local disks, external hard drives, and also the cloud storage.

select files and click recover

You can also check this video tutorial to see how to fix hard drive not accessible.

Fix 1. Format the external hard drive

After retrieving your data, you can directly format the external hard disk, which is very likely corrupted if you cannot open it in Windows. It will save you the time and hassle of trying a series of other possible solutions offered online.

You can format a hard drive using cmd, disk management, and third-party hard drive formatting software. For you to avoid a software installation, we take Windows Disk Management as an example here.

Step 1. Press Windows + R keys to bring up the Run box, type diskmgmt.msc and hit Enter.

Step 2. In Windows Disk Management, you can check the current status of the external drive. If it's shown as RAW or unallocated, right-click on the drive and choose Format...

format the external hard drive that cannot open - choose format

Step 3. Select a file system like NTFS and click OK.

format the external hard drive that cannot open -choose file system

To give you a better idea of what this method does, here is a list of three cases where it can help:

Case 1. The External Hard Drive Won't Open and Cannot Run chkdsk

"My 500 GB external hard drive appears on my computer but won't open when I tried to access it. Then I tried chkdsk to check for errors, but it didn't work. Is there any fix?"

Case 2. The External Hard Drive Is Detected but Won't Read or Show up in My Computer

 "My 80GB USB Hard Drive recently stopped showing up in the 'My Computer' folder for an unknown reason, how do I open it and access my data?" 

Case 3. Can't Open My External Hard Disk, It's Telling Me to Format It

"I can't open my external hard drive. It says I have to format it. In the computer, it just shows Local Disk K, but there is no storage reading."

Fix 2. Fix I/O error using the linked page

When your hard drive is recognized but cannot be opened due to the disk not being accessible with "The request could not be performed because of an I/O device error" message, it can be fixed by running CHKDSK or changing the transfer mode for the drive in IDE Channel Properties. 

For a detailed guide, please refer to how to fix I/O device error on an external hard drive.

drive is not accessible, i/o device error

Fix 3. Request Admin privileges

If you don't have Admin privileges for access to your external hard drive, it won't open and usually shows the following error message "Drive is not accessible. Access is denied". To fix the issue, you need to take ownership to get the permissions. To do it:

Step 1. Right-click on the inaccessible hard drive, and select Properties.

Step 2. Go to the Security tab, switch to Advanced, then click the Edit button. On the Owner tab, modify the ownership of the specified account.

Fix can't open my external hard disk, access denied in Windows Explorer

Case 2. Cannot Open Files on External Hard Drive

As we further discuss the topic of not being able to open an external hard drive, it's worth mentioning that the problem may get more serious. In fact, the other group says that they can open the disk drive as normal, but the files and folders are inaccessible. Failing to open valuable data is a particularly disruptive scenario for organizations, which should use reliable project management software for uninterrupted access to enterprise resources.

In this case, you cannot directly use the EaseUS Data Recovery Wizard as we advised in the beginning, because the success of this technique is not guaranteed. The good news is that we have been able to solve the files not opening issue before, and I'm going to post the links here for reference.

Case 1. When you open an external hard drive and try to open a folder in it, you get an error saying 'This folder is empty.'

this folder is empty

Case 2. When you try to open a file in Windows, a warning shows up saying 'The system cannot find the file specified.'

the system cannot find the file specified

  • Updated by

    Cedric Grantham is a senior editor and data recovery specialist of EaseUS. He mainly writes articles and how-to tips about data recovery on PC and Mac. He has handled 10,000+ data recovery cases and is good at data recovery of NTFS, FAT (FAT32 and ExFAT) file systems, and RAID structure reorganization. …
  • Approved by

    David Balaban is a computer security researcher with over 18 years of experience in malware analysis and antivirus software evaluation. He presents expert opinions on contemporary information security matters, including social engineering, penetration testing, threat intelligence, online privacy, and white hat hacking.…
Why Trust EaseUSEditor Reviews


Years of experience


Countries and regions

72 Million+


4.7 +

Trustpilot Score

Data Recovery Service