Table of Contents
About the Author
Reviews and Awards
- Video Recovery
- SD Card Recovery
- Recycle Bin Recovery
- Recover Data from USB
- Recover Deleted Emails
- Hard Drive Not Showing Up in Windows
- Recover Unsaved Word Documents
- Recover Deleted Files
- Recover Files from Virus Infected Hard Drive
- Best Free Photo Recovery Software
- Recover Files from Formatted Hard Drive
As one of the best hard drive recovery software, EaseUS Data Recovery Wizard outranks its competitors who offer the same solutions for deleted data recovery, formatted file recovery, Recycle Bin recovery, and partition recovery. Although the software has helped millions of users to retrieve their precious files successfully, there are chances that EaseUS data recovery might fail to perform its duty.
Common Problems of Using EaseUS Data Recovery Wizard
According to the feedback given by users, five common issues may arise when you use EaseUS Data Recovery Wizard. (Other products like EaseUS Todo Backup, EaseUS Partition Master, and EaseUS MobiMover may also have the software stuck issue list below.)
- EaseUS Data Recovery Wizard taking forever/stuck
- "Deep scan completed the problem is intelligently building trees."
- "The disk information is being refreshed."
- "Scanning bad sectors, the software is trying to jump over them."
- "EaseUS Data Recovery Wizard has encountered a memory problem and needs to close"
Specify the problem that occurs and apply the corresponding solutions to fix it.
Issue 1. EaseUS Data Recovery Taking Forever/Stuck
Any software may be stuck in one process or another. It's no exception when it comes to EaseUS software. However, if EaseUS Data Recovery Wizard takes a long time to finish a deep scan or is stuck at the scanning process, it may suggest that your disk is so large that the software needs more time to scan the whole disk or there are some issues with the hard drive. Let's troubleshoot the problem step by step. (You can also apply the same method when other products from EaseUS, like EaseUS Partition Master, EaseUS Todo Backup, and EaseUS MobiMover is stuck while operating.)
Method 1. Try to Recover Files and Check the Software Process
If the software is stuck in the scanning process, try to recover a file and see whether you can perform data recovery successfully. Then check the process in Task Manager.
Step 1. Right-click any space on the taskbar and choose "Task Manager".
Step 2. Find EaseUS Data Recovery Wizard and check whether the numbers of "CPU", "Memory", and "Disk (Input & Output)" changes.
If you can recover files and the numbers changes, there is nothing wrong with the software, and all you need to do is waiting patiently.
If you can't recover any file or the numbers remain unchanged, continue to try Method 2.
Method 2. Force Quit Software and Reconnect the Hard Drive
In such a case, it's highly likely the software is stuck completedly. Force quit the software and reconnect the device you were scanning (If it's an external storage device).
Step 1. Right-click any space on the taskbar and choose "Task Manager".
Step 2. Click "EaseUS Data Recovery Wizard" > "End task".
Step 3. Reconnect the device you attempt to scan and make sure Windows can recognize the device. (If the hard drive is not recognized, fix the problem first.)
Step 4. Launch EaseUS Data Recovery Wizard and start scanning.
Step 5. Try to recover files during the scanning.
If the software works correctly, then the problem has been solved. If EaseUS Data Recovery Wizard is still frozen during the scanning, contact our support team ([email protected]) for remote assistance.
Issue 2. "Deep scan completed the program is intelligently building trees"
The time the software will take to build trees depends on the read and write speed of the target hard drive and the system memory (RAM) size. Similarly, go to Task Manager and see whether the CPU and Memory taken by EaseUS Data Recovery Wizard are changing (the same to Method 1 in issue 1). If the numbers alter, wait patiently for the process to finish. If not, follow the steps below.
Step 1. Force quit the software in Task Manager.
Step 2. Reconnect the storage device. (Again, ensure there are no recognization issues.)
Step 3. Start EaseUS Data Recovery Software and go to Task Manager.
Step 4. Expand "EaseUS Data Recovery Wizard". Select "EUImg.exe" and click "End task".
Step 5. Initiate scanning in the software.
Try to recover files during the scanning. If it works, the problem has been fixed. If not, contact our support team ([email protected]) for remote assistance.
Issue 3. "The disk information is being refreshed"
The software takes a long time to load the disk? If it does, that suggests there is a read/write error on the hard drive. It could result from improper disk connection or physical issues of the disk. Therefore, there are two fixes for you.
Method 1. Check for Connection Issues
You can either change the cable or port via with you connect the device to the computer. Then use EaseUS Data Recovery Wizard to scan the disk again.
Method 2. Check for Disk Errors
Still get the message "The disk information is being refreshed"? Use a tool like HD Tune to scan the disk for errors like physical bad sectors or other corruptions. If there are disk errors, indeed, you need to send the drive for manual repair before using the EaseUS software to recover the files.
Issue 4. "Scanning bad sectors, the software is trying to jump over them"
The culprit for this error is probably the bad sectors on the storage device being scanned. Change the cable or port you use and see whether the problem remains. If the message prompts again, wait patiently and see whether the software can finish the scanning. If the software takes an unusually long time, use HD Tune to scan the disk for errors and send it for repair if errors exist.
Issue 5. "EaseUS Data Recovery Wizard has encountered a memory problem and needs to close"
This message indicates insufficient system memory while running the software. Before applying the fixes, first, you need to tell if you have Windows 64-bit or 32-bit.
Step 1. Type system in the Windows search box.
Step 2. Click "Settings" from the search result.
Step 3. In settings, choose "System" > "About".
Step 4. Check the system type of the computer under "Device specifications".
If the computer is running 32-bit Windows, due to the limits of the memory size of the system, you need to reduce the files being scanned or switch to the 64-bit system by reinstalling Windows. To lessen the files, you can either disallow EaseUS Data Recovery Wizard to scan RAW files or to scan file systems.
Method 1. Avoid Scanning RAW Files
Step 1. Enter the installation path of EaseUS Data Recovery Wizard on the computer.
Step 2. Find and rename the file called EURAWSearchDLL.dll to something else.
Step 3. Launch the software and start scanning.
Method 2. Avoid Scanning the File System
Step 1. Check the file system of the partition you attempt to scan. To do so, right-click the partition and choose "Properties". Under the "General" tab, you will see the file system of the current drive.
Step 2. Enter the installation path of EaseUS Data Recovery Wizard on the computer.
Step 3. Find and rename the file called EU[file system]SearchDLL.dll. For example, if the file system of the partition is NTFS, rename the file called EUNTFSSearchDLL.dll.
Step 4. Launch EaseUS Data Recovery Wizard to start scanning the partition and recover lost files.
However, if your computer is running 64-bit Windows, you can't switch to another system that has a larger memory size. All you can do is to recover data during the scanning or decrease the files to be scanned following one of the two methods above.
Are You Using the Crack Version of EaseUS Data Recovery Wizard
If yes, we couldn't help at all. Neither the methods above will resolve your warez issue, including stuck, not responding, freezing, or crashing midway. That's the risks you could've expected while making the decision to download EaseUS data recovery license code.
If no, and you're using copyrighted EaseUS Data Recovery Wizard full version activated by official license code, your rights ought to be well guaranteed by 24x7 technical support from the EaseUS Software company. That's the fastest and most effective way to seek help if you're facing problems in using the software to scan hard disk, finding data, or recover target files.
The Bottom Line
Other software from EaseUS may have the same or similar issues, apply these methods to have a try if you are troubled by these annoying matters. If none of them works or you are using the activated software, contact our support team ([email protected] for EaseUS Data Recovery Wizard and [email protected] for EaseUS Partition Master and EaseUS Todo Backup) for one-to-one technical support.
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Cedric Grantham is one of the senior editors and data recovery specialists of EaseUS who lives and works in Chengdu, China. He mainly writes articles and how-to tips about data recovery tutorials on PC and Mac. He has handled 10,000+ data recovery cases and is mainly good at data recovery of NTFS, FAT (FAT32 and ExFAT) file systems, and RAID structure reorganization of RAID 0, 5, and 10.
Approved by Evan Galasso
Evan Galasso is a digital forensics and data recovery engineer with over 10 years of experience in the field. He presents opinions on the current state of storage media, reverse engineering of storage systems and firmware, and electro-mechanical systems of SSDs and HDDs.
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