EaseUS Data Recovery Wizard Stuck Or You Recieve Error Messages? Fixes Here!

Jean updated on Nov 18, 2020 to Data Recovery Resouce | How-to Articles

Although less frequently, some users do have trouble using EaseUS Data Recovery Wizard to recover files. Some of them may find EaseUS Data Recovery Wizard taking forever to scan a disk, while others may receive messages like "Deep scan completed the program is intelligently building trees" or "The disk information is being refreshed". Here we list five common issues you may encounter and present you how to solve the problems accordingly.

As one of the best hard drive recovery software, EaseUS Data Recovery Wizard outranks its competitors who offer the same solutions for deleted data recovery, formatted file recovery, Recycle Bin recovery, and partition recovery. Although the software has helped millions of users to retrieve their precious files successfully, there are chances that EaseUS data recovery might fail to perform its duty.

Common Problems of Using EaseUS Data Recovery Wizard

According to the feedback given by users, five common issues may arise when you use EaseUS Data Recovery Wizard. (Other products like EaseUS Todo Backup, EaseUS Partition Master, and EaseUS MobiMover may also have the software stuck issue list below.)

  • EaseUS Data Recovery Wizard taking forever/stuck
  • "Deep scan completed the problem is intelligently building trees."
  • "The disk information is being refreshed."
  • "Scanning bad sectors, the software is trying to jump over them."
  • "EaseUS Data Recovery Wizard has encountered a memory problem and needs to close"

Specify the problem that occurs and apply the corresponding solutions to fix it.

Issue 1. EaseUS Data Recovery Taking Forever/Stuck

Any software may be stuck in one process or another. It's no exception when it comes to EaseUS software. However, if EaseUS Data Recovery Wizard takes a long time to finish a deep scan or is stuck at the scanning process, it may suggest that your disk is so large that the software needs more time to scan the whole disk or there are some issues with the hard drive. Let's troubleshoot the problem step by step. (You can also apply the same method when other products from EaseUS, like EaseUS Partition Master, EaseUS Todo Backup, and EaseUS MobiMover is stuck while operating.)

Method 1. Try to Recover Files and Check the Software Process

If the software is stuck in the scanning process, try to recover a file and see whether you can perform data recovery successfully. Then check the process in Task Manager.

Step 1. Right-click any space on the taskbar and choose "Task Manager".

Step 2. Find EaseUS Data Recovery Wizard and check whether the numbers of "CPU", "Memory", and "Disk (Input & Output)" changes. 

Check the software process

If you can recover files and the numbers changes, there is nothing wrong with the software, and all you need to do is waiting patiently.

If you can't recover any file or the numbers remain unchanged, continue to try Method 2.

Method 2. Force Quit Software and Reconnect the Hard Drive

In such a case, it's highly likely the software is stuck completedly. Force quit the software and reconnect the device you were scanning (If it's an external storage device).

Step 1. Right-click any space on the taskbar and choose "Task Manager".

Step 2. Click "EaseUS Data Recovery Wizard" > "End task".

Step 3. Reconnect the device you attempt to scan and make sure Windows can recognize the device. (If the hard drive is not recognized, fix the problem first.)

Step 4. Launch EaseUS Data Recovery Wizard and start scanning.

Step 5. Try to recover files during the scanning.

If the software works correctly, then the problem has been solved. If EaseUS Data Recovery Wizard is still frozen during the scanning, contact our support team ([email protected]) for remote assistance.

Issue 2. "Deep scan completed the program is intelligently building trees"

The time the software will take to build trees depends on the read and write speed of the target hard drive and the system memory (RAM) size. Similarly, go to Task Manager and see whether the CPU and Memory taken by EaseUS Data Recovery Wizard are changing (the same to Method 1 in issue 1). If the numbers alter, wait patiently for the process to finish. If not, follow the steps below.

Step 1. Force quit the software in Task Manager.

Step 2. Reconnect the storage device. (Again, ensure there are no recognization issues.)

Step 3. Start EaseUS Data Recovery Software and go to Task Manager.

Step 4. Expand "EaseUS Data Recovery Wizard". Select "EUImg.exe" and click "End task".

Step 5. Initiate scanning in the software.

Try to recover files during the scanning. If it works, the problem has been fixed. If not, contact our support team ([email protected]) for remote assistance.

Issue 3. "The disk information is being refreshed"

The software takes a long time to load the disk? If it does, that suggests there is a read/write error on the hard drive. It could result from improper disk connection or physical issues of the disk. Therefore, there are two fixes for you.

Method 1. Check for Connection Issues

You can either change the cable or port via with you connect the device to the computer. Then use EaseUS Data Recovery Wizard to scan the disk again.

Method 2. Check for Disk Errors

Still get the message "The disk information is being refreshed"? Use a tool like HD Tune to scan the disk for errors like physical bad sectors or other corruptions. If there are disk errors, indeed, you need to send the drive for manual repair before using the EaseUS software to recover the files.

Issue 4. "Scanning bad sectors, the software is trying to jump over them"

The culprit for this error is probably the bad sectors on the storage device being scanned. Change the cable or port you use and see whether the problem remains. If the message prompts again, wait patiently and see whether the software can finish the scanning. If the software takes an unusually long time, use HD Tune to scan the disk for errors and send it for repair if errors exist.

Issue 5. "EaseUS Data Recovery Wizard has encountered a memory problem and needs to close"

This message indicates insufficient system memory while running the software. Before applying the fixes, first, you need to tell if you have Windows 64-bit or 32-bit.

Step 1. Type system in the Windows search box.

Step 2. Click "Settings" from the search result.

Step 3. In settings, choose "System" > "About".

Step 4. Check the system type of the computer under "Device specifications".

Check the system type

If the computer is running 32-bit Windows, due to the limits of the memory size of the system, you need to reduce the files being scanned or switch to the 64-bit system by reinstalling Windows. To lessen the files, you can either disallow EaseUS Data Recovery Wizard to scan RAW files or to scan file systems.

Method 1. Avoid Scanning RAW Files

Step 1. Enter the installation path of EaseUS Data Recovery Wizard on the computer.

Step 2. Find and rename the file called EURAWSearchDLL.dll to something else.

Step 3. Launch the software and start scanning.

Rename file EURAWSearchDLL

Method 2. Avoid Scanning the File System

Step 1. Check the file system of the partition you attempt to scan. To do so, right-click the partition and choose "Properties". Under the "General" tab, you will see the file system of the current drive.

Step 2. Enter the installation path of EaseUS Data Recovery Wizard on the computer.

Step 3. Find and rename the file called EU[file system]SearchDLL.dll. For example, if the file system of the partition is NTFS, rename the file called EUNTFSSearchDLL.dll.

Step 4. Launch EaseUS Data Recovery Wizard to start scanning the partition and recover lost files.

Rename file system file

However, if your computer is running 64-bit Windows, you can't switch to another system that has a larger memory size. All you can do is to recover data during the scanning or decrease the files to be scanned following one of the two methods above.

Are You Using the Crack Version of EaseUS Data Recovery Wizard

If yes, we couldn't help at all. Neither the methods above will resolve your warez issue, including stuck, not responding, freezing, or crashing midway. That's the risks you could've expected while making the decision to download EaseUS data recovery software crack.

If no, and you're using copyrighted EaseUS Data Recovery Wizard full version activated by official license code, your rights ought to be well guaranteed by 24x7 technical support from the EaseUS Software company. That's the fastest and most effective way to seek help if you're facing problems in using the software to scan hard disk, finding data, or recover target files.

The Bottom Line

Other software from EaseUS may have the same or similar issues, apply these methods to have a try if you are troubled by these annoying matters. If none of them works or you are using the activated software, contact our support team ([email protected] for EaseUS Data Recovery Wizard and [email protected] for EaseUS Partition Master and EaseUS Todo Backup) for one-to-one technical support.

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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