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How to Fix HP Laptop Stuck on HP Screen | 10 Efficient Ways

This guide helps you discover the potential causes, troubleshooting steps, and effective solutions to fix HP Laptop Stuck on HP Screen.

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Updated on Apr 24, 2024

"For over a year, I've been using my HP Pavilion without problems. However, when I tried to start my laptop today, I encountered an issue where it wouldn't boot up correctly. Instead, it became frozen on the screen of the HP logo. Although I've tried many restarts, the laptop still freezes at the HP logo every time, so I'm not sure what's causing this problem."

Many HP laptop owners have faced the problem where their HP laptop gets stuck on the HP screen when they turn it on. Generally, people have no idea about this issue. If you are experiencing the same problem and are looking for a workable solution, this article is for you. Learn the 10 practical fixes to solve this issue. In addition, EaseUS has listed the most common causes of why your HP laptop is stuck on the logo screen. 

If your HP computer is stuck at the HP screen, causing you to be unable to access the system, you can click Boot from USB on HP to boot the computer.

How to Fix HP Laptop Stuck on HP Screen

This section comprehends ten workable fixes and step-by-step instructions to make the process easier. We have included real-time images for better understanding.

  1. Fix 1: Remove All Connected Devices
  2. Fix 2: Try A Power Reset
  3. Fix 3: Perform Windows Startup Repair
  4. Fix 4: Reset Graphics Card Drivers
  5. Fix 5: Repair System Files
  6. Fix 6: Perform HP Hardware Diagnostic Tests
  7. Fix 7: Reinstall RAM
  8. Fix 8: Restore BIOS
  9. Fix 9: Boot in Safe Mode
  10. Fix 10: Try the Boot Repair Tool

Next, we will give the step-by-step guides for each solution. If you find this tutorial helpful, click the buttons and share it to help more people.


Fix 1: Remove All Connected Devices

Make sure any external storage devices are not connected to your HP laptop. Sometimes, the operating system recognizes the external device as a boot source, and your computer could become stuck on the screen with the HP logo. Remove all the connected devices and reboot your laptop. 

🚩See Also: Windows 10 Stuck on Welcome Screen

Fix 2: Try A Power Reset 

A power reset could help you to clean the unnecessary file to refresh the memory. It clears the bugs preventing the laptop from booting. Here are the steps: 

Step 1: Shut down your laptop and remove the charging adapter.

Step 2: Remove all the detachable accessories, including battery (if removable).

Step 3: Hold the "Power" button for 12 to 15 seconds.

Step 4: Insert all the peripheral devices and turn on the laptop.

See if you can turn on the laptop.

Fix 3: Perform Windows Startup Repair

Boot Repair may cause potential data loss. Please perform the following procedure carefully with this boot repair tool

Step 1: Press the power button to force shut down your laptop. Repeat the process until the system takes you to the boot repair page.

refresh or reset pc

Step 2: Select the Troubleshoot" option and click "Refresh PC or Reset PC."

Follow the on-screen instructions to perform the resetting process. Once the process is completed, restart your laptop, and you'll see the issue is resolved.

If you meet other problems when you fix your computer, such as Windows 11/10 stuck on Diagnosing your PC, click the link below to view more information:

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How to Fix Windows Stuck on Diagnosing Your PC

Is your PC stuck on the 'Diagnosing Your PC' screen, and you don't know what to do? Follow this guide to learn all the fixes for this scenario on Windows 10/11.

windows stuck on diagnosing your pc

Fix 4: Reset Graphics Card Drivers

Your HP laptop being stuck on the HP logo might be caused by problems with the software system's graphics card drivers. Thus, resetting the graphics driver could fix the issue. Press the "Windows + Ctrl + Shift + B" keys when you see the HP logo. It will initiate the OS to reset the graphic card automatically. 

Fix 5: Repair System Files

Performing Boot Repair is helpful if you have the basic knowledge to execute CMD commands. You can run the System File Checker (SFC) command to repair the corrupted and missing system files. 

Step 1: While holding down the "Windows" key, enter "Command Prompt."

Step 2: Open the Command Prompt app from the list.

Step 3: The following command should be typed or pasted, then hit "Enter": sfc /scannow

Enter the given command to repair system files

This process will repair any missing or corrupt system files on your HP Laptop.

If the SFC Scannow stuck at verification, you can follow the guide to repair it or rely on the third party tool to fix corrupted system files.

Fix 6: Perform HP Hardware Diagnostic Tests

The Stuck on Screen Error can be caused by hardware problems on your laptop. Windows allow users to perform hardware diagnostic tests in two ways. Let's see the steps here:

Fast Test

Step 1: Restart your laptop and repeatedly press the "Esc" key. Keep pressing the key until the diagnostics menu is displayed. 

Step 2: Press "F2" to open the BIOS boot mode, and click the "Diagnostics" option.

Select the given option to run the diagnostics tests Windows 11

Step 3: Select "System Tests," then click the "Fast Test" option.

Step 4: Click "Run once" to begin the test. You will see the detailed report of the diagnostic.

Extensive Test

The second diagnostic test is the "Extensive Test." They are similar till you see the "System Tests" option. Then follow the steps here: 

Step 1: Click "System Tests" then "Extensive Test."

Step 2: Select the "Run once" or "Loop until error" options.

Please note that if hardware fails to perform the test, share its 24-digit ID with HP customer support. 

If you find the drive is too damaged to repair, you can fix the problem by upgrading your HP drive. Take the HP Omen as an example, you can follow the steps to upgrade and replace the hard drive:

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How to Perform HP Omen SSD Upgrade [Efficient Ways]

This passage discusses valuable information about the HP Omen SSD upgrade, including compatibility, steps for the upgrade process, and more. And you can apply this tutorial to any HP Omen computers, including HP Omen 30L, HP Omen 13/15/16/17.

upgrade hard drive

Fix 7: Reinstall RAM

Reinstalling the RAM sometimes resolve the issue like being stuck on the HP screen. Hold your laptop upside down and open the back panel. Find the RAM slot and take it out. Check if it is in working condition and reinstall it. 

Note* We do not recommend removing the RAM if your laptop is under the warranty period. 

Fix 8: Restore BIOS

Your laptop might be stuck on the HP screen due to BIOS errors. Try the given steps to restore BIOS: 

Step 1: Turn off your laptop.

Step 2: Press and hold the "Windows + B" keys while holding down the power button.

Step 3: After 2-3 seconds, release the power button while holding down the Win + B keys until you hear a beep.

recover hp bios

You will encounter the HP BIOS update screen, and the OS system will automatically start the recovery procedure. 

Further reading: Boot drive not showing up in BIOS

Fix 9: Boot in Safe Mode

Windows offers the Safe Mode option to check and repair errors if the OS fails to boot normally. Here are the steps to easily boot your HP laptop in Safe Mode. 

Step 1: Turn on your laptop and repeatedly press the F8 key until you encounter the interface to choose the "Troubleshoot" option.

Step 2: Click "Advanced Boot Options" and "Startup Settings."

Select the Startup settings option Windows 11

Step 3: Select "Safe Mode" using the arrow keys and hit the "Restart" button.

If your laptop boots in Safe mode, the issue is caused by the most recent driver or software updates you installed. We recommend uninstalling any recently installed updates.

Fix 10: Try the Boot Repair Tool

The last method is to try a third-party tool - EaseUS Partition Master, if you are still dealing with the issue. It is a certified boot repairing tool designed to fix boot errors automatically. It offers a dedicated "boot repair" feature to tackle possible boot-related problems in one click. The algorithm for the software has undergone considerable testing and research to address various boot issues, making it ideal for managing common boot errors. 

Download the trial version of EaseUS Partition Master to perform automatic boot repair in one click. 

Free Download 

Windows 11/10/8/7100% Secure

Step 1. Start EaseUS Partition Master after connecting the external drive/USB to your computer, go to "Bootable Media," and click "Create bootable media."

create easeus partition master bootable disk

Step 2. Select an available USB Drive or CD/DVD and click "Create." You can also burn the Windows ISO file to the storage media.

create easeus partition master bootable disk

Step 3. Connect the created bootable drive to the new computer and reboot the computer by pressing and holding F2/Del to enter the BIOS. Then, set the WinPE bootable drive as the boot disk and press F10 to exit.

Step 4. Boot the computer again and enter the WinPE interface. Then, open EaseUS Partition Master and click "Boot Repair" under the "Toolkit" option.

open boot repair

Step 5: Select the system you want to repair and click "Repair."

click  repair

Step 6. Wait a moment, and you will receive an alert that the system has been successfully repaired. Click "OK" to complete the boot repair process.

click ok to complete the repair

In addition, if your HP laptop is running slow, you can find the best solution to improve the performance with EaseUS Partition Master. So, don't hesitate to download and enjoy its conveniences.

Why HP Laptop Stuck on HP Screen 

Several underlying problems could be why an HP laptop gets stuck on the HP screen. Recognizing the potential causes can assist in identifying and fixing the issue. Here are the most common causes of 

  • Computer overheating: Severe heating issues may cause boot problems during startup.
  • Virus attack: Uncertified or malicious software may hinder the machine from booting up.
  • Hardware failure: A malfunctioning hardware can prohibit a computer from starting up.
  • System file corruption: Corrupted files prevent the regular booting process of the system.
  • RAM Failure: Faulty/damaged RAM can cause booting issues.
  • BIOS error: Outdated or incorrect BIOS settings can be the culprits.
  • Graphics Card Driver Error: Corrupt or incompatible drivers may cause startup problems.

If you meet other errors, such as HP laptop stuck on boot loop, click the link to get more details.

related articles

Fixed: HP Stuck in Boot Loop | 5 Efficient Ways

Don't let your HP laptop get stuck in a boot loop! This guide'll provide step-by-step essential solutions to fix the issue and get your HP laptop back on track. So, let's read it thoroughly.

hp bbot loop


This page covers the possible fixes for HP Laptop Stuck on the HP Screen issue. It comprehends each solution with a step-by-step guide to make the process easier. Additionally, we recommend using the most advanced boot repair tool - EaseUS Partition Master, if you don't want to risk your data integrity.

Free Download 

Windows 11/10/8/7100% Secure

FAQs About HP Laptop Stuck on HP Screen 

Please follow this FAQs section to find answers to further queries about HP Laptop Stuck on HP screens.

1. How to fix an HP laptop stuck on a black screen?

When an HP laptop is stuck on a black screen, it could be caused by several software or hardware problems. Try a hard reset first, then ensure proper hardware connections. If the issue still exists, look into more sophisticated fixes like Safe Mode or system recovery options.

2. Why is an HP laptop stuck on the startup screen of Windows 10?

Corrupted system files, incompatible drivers, or pending system updates could all be responsible for this problem. Try starting your computer in safe mode, remove any recent updates, or use system restore to return your system.

3. How to reset my frozen HP laptop?

Force a shutdown first, then attempt a power reset after that. You may need to run a system restore or use advanced recovery options if the laptop is still unresponsive. Try to restore the BIOS settings as well.

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About the Author

Updated by Sherly

Sherly joined EaseUS in 2022 and she has always loved writing articles and enjoys the fun they bring. She receives professional training here, focusing on product performance and other relative knowledge. She has written over 200 articles to help people overcome computing issues.

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Written by Cici

Cici is the junior editor of the writing team of EaseUS. She accepted the systematic training on computers at EaseUS for over one year. Now, she wrote a lot of professional articles to help people resolve the issues of hard drive corruption, computer boot errors, and disk partition problems.

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