Fixed: USB Device Malfunctioned and Not Recognized in Windows 10/8/7/XP

Abby Haines updated on Aug 23, 2019 to Storage Media Recovery | How-to Articles


This page offers four solutions to fix the 'USB device malfunctioned and is not recognized' issue in Windows 10/8/7/XP. If you get this error message 'The last USB device you connected to this computer malfunctioned, Windows does not recognize it' or you cannot open your device, accessing data, try fixes and data recovery software here to fix this issue without data loss.

'USB device malfunctioned and not recognized' is an error that usually occurs in Windows 10/8/7/XP when you plug in a USB external device or Android device to a PC. When it happens, the USB will not show up on your computer. In this case, you will not be able to open your device or access your data. In different situations, the error is followed by different messages:

"The last USB device you connected to this computer malfunctioned, and Windows does not recognize it."

"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."

  1. USB device that not recognized error

The USB device malfunctioned and not recognized error has frustrated a large number of users. If you are one of the victims, here are some fixes you can try resolve the issue and amke your device detected by your PC.

4 FixesFix USB device malfunctioned and not recognized in Windows 10/8/7/XP

Fix 1. Remove Power Supply
Fix 2. Fix USB Hub
Fix 3. Reinstall USB device driver
Fix 4. Change the USB Selective Suspend Settings

If your device is not recognized, you can try the four solutions below to fix it:

Fix 1. Remove Power Supply to fix USB device malfunctioned/not recognized issue

  • Remove your Power Supply plug from the PC.
  • Now Restart your PC.
  • Now connect your USB device to the USB ports. That's it.
  • After the USB device connected to your PC, then plug in Power Supply to PC.

Fix 2. Fix USB Root Hub to fix 'USB device malfunctioned and not recognized' issue

  • Open Device Manager. Find the Universal Serial Bus controllers option and single click it to expand.
  • Find the USB Root Hub option in this category. Right-click it and choose Properties.
  • Go to the Power Management tab and uncheck the Allow the computer to turn off this device to save power option. Then click OK to save your change.

Fix USB Root Hub.

Fix 3. Reinstall USB device driver to make malfunctioned/unrecognized USB device show up

  • Open Device Manager (Right Click on Windows Logo and Click Device Manager).
  • Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
  • Now, restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices problem.

Reinstall USB device driver

Fix 4. Change the USB Selective Suspend Settings when USB device is not recognized 

  • Right-click on the Windows icon and click Power Options.
  • In the Choose or customize a power plan windows, click Change plan setting
  • In the Edit Plan Settings window, click Change advanced power settings.
  • In the Power Options window, find and expand USB settings, expand USB selective suspend settings and Disable both On battery and Plugged in settings.
  • Then Click Apply and OK to save the settings.

Useful TipRecover data after fixing USB device malfunctioned and not recognized error

Those four ways we mentioned above are all the possible ways said to be helpful to fix the "USB device malfunctioned and not recognized" error. 

If one of the fixes worked, you should be able to access your USB and use the saved data again.

If none of them works for you or if you cannot access the USB, please try third-party software to retrieve your data. Here, EaseUS disk data recovery can help even when your USB device is listed in disk management but not showing up on your computer. The program works well in Windows 10/8/7/XP and other previous versions.

Step 1. Connect USB to your PC and run USB data recovery software.

  • Connect the USB flash drive on which your files to your computer and launch EaseUS USB data recovery software - Data Recovery Wizard on your PC.
  • Select your USB drive under External Devices and click Scan to start finding your lost files.
Select USB to scan and find lost files.

Step 2. Scan to find all lost files from USB.

  • EaseUS Data Recovery Wizard will thoroughly scan your USB flash drive and find all your lost data on it.
Scan USB drive to find lost files.

Step 3. Restore all lost files from USB.

  • After the scanning process, you can check and preview found USB files in this program.
  • "Deleted Files" is for you to find deleted files. And "Lost Partition Files" is quick access to find formatted data.
  • Double-click the files to preview and choose available ones, click "Recover" to save them to a secure location on your PC or other external storage devices
Restore lost USB data.

To retrieve data from USB devices, we suggest you save retrieved files to another secure location in case of further problems. 

Final NoteFormat USB to NTFS/FAT32 and recreate partition on USB

After restoring the data from USB, don't rush to resue your USB drive if it's still not recognized or malfunctioned. Formatting and recreating a new partition can help:

  • Connect the USB to PC, right-click on This PC/My Computer and select Manage.
  • Enter Device Manager, select Disk Management, locate and right-click on your malfunctioned USB and select Format volume...
  • Complete the Format process and set the file system to NTFS or FAT32.

Now you can check if the USB shows up in your computer or not, if not, continue with the steps below:

  • Open Disk Managment, right-click on USB and select Delete Volume, complete the process.
  • When USB shows as unallocated, right-click on it and select New Simple Volume, set the drive letter and file system (NTFS/FAT32) for it, and complete the process. 

After this, you should be able to access the USB drive on your PC and save data on it again.


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Frequently Asked Questions

1. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

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2. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

3. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

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The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

5. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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