External Hard Drive Keeps Freezing

Jean updated on Aug 14, 2018 to Storage Media Recovery | How-to Articles


WD, Seagate and Toshiba external hard drive keeps freezing issue can be solved now. Whenever you see an external hard drive freezing up on a laptop/computer and you could not access files because it crashes too much, do not worry, we found you many effective solutions to revive from the frozen external hard drive. If files are there but not accessible at the moment, let EaseUS Data Recovery Wizard to recover data from a hard drive freeze.

In order to guide you easily to recover from a hard drive freeze without making an effort, we list all the feasible solutions in the beginning. Select at least one workaround to fix the problem of an external hard drive keeps freezing when opening the drive, copying files, accessing data, launching File Explorer or simply starting a program on your computer or laptop.

Now, we're going to teach you how to apply the method in each solution in the list. Here's a reminder you must read first. In the final solution, reformatting a drive would bring a great data loss, so copy as much data as possible before an attempt. In addition, since your external hard drive will spontaneously freeze itself up when copying files or Windows 7/Windows 10 freezes up when copying files due to the problematic hard drive, you can only use EaseUS data recovery program to automatically extract the files from the hard drive which is not accessible in the current circumstance. The detailed guide for frozen hard drive data recovery will be given in the Solution Three area.

Solution One. Diagnose the hard drive health and repair

  • In Windows 7/10, click Start -> Computer or This PC.
  • Right-click your external hard drive.
  • Click Properties -> Tools and press Check Now (This option will check the drive for physical problems). 

If errors were found, you can attempt to repair them using this utility. Restart your computer once after the repair finished.

Solution Two. Fix bad sectors on a frozen external hard drive

Windows Command Prompt knowledge is required for this fix.

  • Press Windows + X and choose Command Prompt (Admin).
  • In the black window, type the command starting at [drive letter:] + chkdsk /[f/r]. To be specific, let's assume that the demanded drive letter is E. So, you need to input the command line as follows.

chkdsk /f E: (this is for finding and repairing errors on drive E)
chkdsk /r E: (this is for locating bad sectors and recovering readable information)

  • Press Enter. Wait for the command to take effect.

Solution Three. Reformat the external hard drive for reuse

Taking your important data into consideration, you must take a full backup before proceeding with the final method. If copying files still cause your external hard drive not responding, crashing and freezing up in the end, download EaseUS hard drive recovery software to access and retrieve inaccessible data.

Step 1. Choose the external hard drive

Since you're going to recover data from the external hard drive, run EaseUS Data Recovery Wizard and under the External Devices tab, choose the exact drive where you lost data. Click Scan.

select external hard drive

Step 2. Scan for lost data

The software will start immediately to scan all over the selected drive for all lost data. During the scan, you could see more and more data showing up in the results.

scan external hard drive

Step 3. Preview and recover data

After the scan is over, check the scan results for the desired data. You can preview the file by double-clicking on it. Click Recover and choose another location to save the recovered data.

preview and recover data

Next, go to Disk Management to remove the freezing issue from the external hard drive.

  • Press Windows + R keys and type diskmgmt.msc in the Run box.
  • Disk Management is now open. There, right-click the external hard drive in question and click Format...
  • Follow the format wizard and complete the procedure.
  • Restart your computer and check if the issue remains.

Extra tips for resolving your external hard drive freezing issue

Virus infection is the other truth that causes your external hard drive keeps freezing, most commonly Seagate, Western Digital, Toshiba etc. Simply removing bad sectors will not work in this situation. So, try to remove a virus from a hard drive or other storage devices with the similar issue.

You got two options to start out. Antivirus software like Avast is a good choice, otherwise, you can also use cmd to remove a virus by referring to this link. Both ways are helpful.


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Frequently Asked Questions

1. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

2. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

3. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

4. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

5. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

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