How to Fix 'Windows Explorer has stopped working' in Windows 10/8/7

Jean updated on Oct 22, 2020 to Data Recovery Resouce | How-to Articles

"Windows Explorer has stopped working" is an error prompt that prevents you from accessing and managing the files or folders on your computer or external storage devices. Given the frequency we use Windows Explorer, it's necessary to fix "Windows Explorer has stopped working" as soon as possible. If you have lost any files due to this error, you can retrieve your data using EaseUS Data Recovery Wizard if you need to.

Windows Explorer (explorer.exe), later called File Explorer in Windows 10, is the file management application in Windows. Stay calm when "Windows Explorer has stopped working" error occurs in Windows 7/8/10 (32 or 64 bit). Here are 8 fixes to help you remove this issue, making your File Explorer back to work again:

Workable Solutions Step-by-step Troubleshooting
Fix 1. Update Video Driver Open Device Manager > Expand "Display adapters" > Right-click graphics card driver...Full steps
Fix 2. Run System File Checker Run Command Prompt as Administrator > Type DISM.exe /Online /Cleanup-image /Restorehealth...Full steps
Fix 3. Check Startup Issue Go to Settings > "Update & Security" > "Recovery" > Choose "Restart now"...Full steps
Fix 4. Always Show Icons Open File Explorer > "View" > "Options" > Under View, check "Always show icons, never thumbnails"...Full steps
Fix 5. Remove Virus/Malware Run antivirus software on your PC > Clean up the virus > recover lost files...Full steps
Fix 6. Clear Log Search enter viewer in Start and right-click on it > "Run as Administrator" > Choose "Clear Log"...Full steps
Fix 7. Test RAM Memory Search memory in Start > "Windows Memory Diagnostics" > "Start now and check for problems"...Full steps
Fix 8. Perform System Restore If you created a system restore point, you can restore the OS to the previous state to fix this issue...Full steps

About "Windows Explorer has stopped working"

Windows Explorer has stopped working

Windows Explorer navigates you to hard drives and displays the contents of folders. Windows Explorer (or File Explorer) is automatically launched at any time you open a folder in the Windows operating system. But most of the time, we tend to open it from the shortcuts in the Start menu, Taskbar, My Computer (This PC in Windows 10), Windows folder, etc.

If you receive the error "Windows Explorer has stopped working" in Windows 7/8/10 (32 or 64 bit) while working on the File Explorer folder, you cannot continue your operation on the folder normally. Actually, in addition to this prompt, there are other two notifications that indicate Windows Explorer has stopped working, including:

  • Windows Installer has stopped working
  • Windows Explorer/File Explorer (Not Responding)

Like "File Explorer hangs in Windows 10", "File Explorer won't open", and "File Explorer opens and closes immediately", These errors all imply that File Explorer has crashed. Why Windows File Explorer has stopped working? Generally, the following issues may cause the error:

  • The video driver on your computer is outdated or corrupted
  • Some of the system files on your computer are missing or corrupted
  • Some applications or startup services running are conflicted with Windows Explorer
  • The file you try to open or manage is corrupted
  • Your computer is attacked by a virus or malware

According to the possible causes below, you have five corresponding solutions to fix "Windows Explorer has stopped working". Besides, there are additional workable ways to solve the problem. 

8 Ways to Fix "Windows Explorer has stopped working" in Windows 10/8/7

In most of the cases, the users, including you probably, who encountered the issue "Windows Explorer has stopped working" don't know what the specific cause is. Therefore, follow the methods below one-by-one to identify the issue and fix it with ease.

Method 1. Update Video Driver

Corrupt or outdated video driver has been a proven reason for Windows File Explorer to stop working. To determine whether the issue results from the problematic video driver, all you need to do is to update the video driver on your PC.

Step 1. Right-click on "This PC" and go to "Manage" > "Device Manager".

Step 2. Expand "Display adapters", right-click on the graphics card driver and choose "Update driver".

Step 3. In the new windows, click "Search automatically for updated driver software" to continue.

Fix Windows Explorer has stopped working - update video driver

Method 2. Run System File Checker Tool

Since "Windows Explorer has stopped working" may be caused by missing or corrupted system files, you can run the System File Checker tool that helps to check and repair problematic system files and fix the issue.

Step 1. Click "Start" and type cmd.

Step 2. Right-click "Command Prompt" and choose "Run as administrator".

Step 3. Enter the following command lines in order. (The DISM command is used to make a Windows image to protect your data.)

Click to copy

Step 4. Restart the computer and check whether the problem persists.

Method 3. Boot Your PC into Safe Mode to Check Startup Issues

Safe Mode starts your computer with only necessary drives and services. By doing so, it limits your Windows operations to basic functions, which can serve as a troubleshooting function. There are several ways you can apply to boot your computer into safe mode. Here we will show you how to get to safe mode from Settings. (The following steps requires you to restart your computer. Thus, open this article on another device in order to refer to it and complete the operations.)

Step 1. Click "Start" > "Settings" > "Update & Security" > "Recovery".

Step 2. In the Advanced startup section, choose "Restart now".

Step 3. Then your computer will restart to the "Choose an option" screen, go to "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart".

Step 4. After your PC restart, you can choose the safe mode to boot your computer into.

Fix Windows Explorer has stopped working - Boot into safe mode

If Windows File Explorer works fine in safe mode, it's highly likely a startup item or third-party application is causing Windows File Explorer to stop working. To identify what the issue is, you can uninstall the application you recently installed or disable startup services by following the steps below:

Step 1. Press "Windows + R" and enter msconfig.

Step 2. In the System Configuration window, switch to the "Services" tab.

Step 3. Check "Hide all Microsoft services" and click "Disable all" > "Apply" > "OK".

Fix Windows Explorer has stopped working - disable startup services

Check whether "Windows Explorer has stopped working" still exists after each method. By doing so, you can find the cause and solve the problem using the corresponding fix.

Method 4. Enable "Always show icons, never thumbnails"

Windows Explorer may stop working due to the files you are trying to open is corrupted. This always occurs when you attempt to open image files on your computer. To fix it, you can enable the option "Always show icons, never thumbnails". 

On Windows 10 and Windows 8:

Step 1. Open "This PC" and switch to the "View" tab.

Step 2. Click "Options" and click the "View" tab.

Step 3. Check the option "Always show icons, never thumbnails" and click "Apply" > "OK".

Fix Windows Explorer has stopped working - Show icons, never thumbnails

On Windows 7:

Step 1. Open "Computer" and go to "Organize" > "Folder and search options".

Step 2. Switch to the "View" tab and check the option "Always show icons, never thumbnails".

Step 3. Click "Apply" > "OK".

Method 5. Remove Virus or Malware Infections

Besides common causes, virus or malware infection may cause your Windows Explorer from stopped working. To remove any possible virus or malware, run the antivirus software on your computer.

Step 1. Install and run antivirus software on your PC.

Step 2. San the whole computer hard drive and remove the virus or unknown malware.

Step 3. Restore lost files removed by antivirus software.

The antivirus software may delete some vital files on your computer. If it's so, you can use free data recovery software - EaseUS Data Recovery Wizard to get back the deleted files immediately.

Your Reliable Choice - EaseUS Data Recovery Wizard

  • Recover deleted, formatted, and inaccessible data in different data loss situations.
  • Recover photos, audio, music, and emails from any storage effectively, safely and completely.
  • Recover data from the recycle bin, hard drive, memory card, flash drive, digital camera, and camcorder.

If the five methods above fail to fix "Windows Explorer has stopped working" on your Windows 10, Windows 8 or Windows 7 PC, don't get frustrated. There are other workable ways for you to apply.

Method 6. Clear Log in Event Viewer

Many users have reported the effectiveness of clearing log in Event Viewer. It's well worth trying if you are still troubled by Windows Explorer not working. (The following steps are performed in Windows 10.)

Step 1. Click "Start" and enter event viewer.

Step 2. Right-click "Event Viewer" and choose "Run as administrator".

Step 3. Expand "Windows Logs" and choose "Application".

Step 3. In the "Actions" section, choose "Clear Log...", then click "Clear" to confirm your operation.

Fix Windows Explorer has stopped working - clear log

Method 7. Test Your System's RAM Memory

Problematic RAW can also be the cause of "Windows Explorer has stopped working". Test your computer's RAM with the Windows Memory Diagnostic.

Step 1. Open the "Start" menu, type Memory, and choose "Windows Memory Diagnostics".

Step 2. Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.

Step 3. Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.

Step 4. When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.

Fix Windows Explorer has stopped working - Run Windows Memory Diagnostics

Method 8. Perform a System Restore

The final resolution always helps remove the "Windows Explorer has stopped working" problem correctly. However, the risks are there. Restoring your previous version of Windows allows you to return to a working state before the question arises, however, all the newly added data or installed programs after that state point will be entirely removed. So, always remember to preserving a copy of the vital computer data to avoid massive data loss.

The Bottom Line

"Windows Explorer has stopped working" is one of the commonest issues happening on Windows. Many users have encountered it at one time or another. If the fixes in this article are helpful to you, don't hesitate to share it with others to help them out, too.

Was This Page Helpful?


Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

It's super easy to recover 250+ types of files after deletion, disk formatting and virus infection. Click the links and compare the difference of each version.