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Fix and Remove

Updated on Jun 13, 2018 by Jean to Resource


Cannot open the File Explorer folder normally in Windows 7/8/10 32 or 64 bit because Windows Explorer has stopped working? Follow solutions here to fix and remove this error. EaseUS Data Recovery Wizard is required when you manage to access important downloads, pictures, music, videos, local drives, flash drive, external hard drive, etc.

Windows Explorer (explorer.exe), later called File Explorer in Windows 10, is the file management application in Windows. It navigates you to hard drives and displays the contents of folders. File Explorer is automatically launched at any time you open a folder in Windows operating system, but most of the time we tend to open the Explorer from the shortcuts in the Start menu, Taskbar, My Computer, Windows folder, etc.

"Windows Explorer has stopped working", how to open File Explorer?

Did you receive an error "Windows Explorer has stopped working" when working on the File Explorer folder? You cannot open the Windows folder normally in Windows 7/8/10 32 or 64 bit because Windows File Explorer keeps crashing and stops responding, prompting an error message "Windows Explorer has stopped working. Windows is checking for a solution to the problem".

windows explorer has stopped working

You must need a solution eagerly at this moment. Let's work out the problem by all means when File Explorer won't open in Windows 10/8/7 due to the "stopped working" warning.

Above all, try quick fixes

  • Wait for Windows finds the solution for you.
  • Close the File Explorer in Task Manager and restart.
  • Restart your PC (not fully recommended because it could induce data loss).
  • Update video driver with the proper 32 or 64-bit version.
  • Scan and remove malware infection/computer viruses.

Proceed with "Windows Explorer has stopped working" Solutions Step by Step

Don't be upset if quick fixes fail to revive the File Explorer. You still have five advanced solutions to help resolve this common error, most importantly, without letting you lose the access to all the important downloads, pictures, music, videos, local drives, flash drive, external hard drive, etc. 

Solution 1. Restore hard drive folders with EaseUS Data Recovery Wizard

Step 1. Download EaseUS Data Recovery Wizard, the best hard drive recovery software on your computer.
Step 2. Select C drive if you're trying to access the files in Desktop, Documents, Downloads, Pictures area. And choose the other correct drive where you cannot open files due to File Explorer stopped working error. Click the Scan button.
Step 3. After the quick scan and deep scan, all the inaccessible files and folders will be displayed in the scan results. Select the target files and click the Recover button.
Step 4. Choose another safe location to keep the recovered files.

recover data after windows file explorer has stopped working

Solution 2. Run System File Checker (SFC) to fix missing or corrupted files

Step 1. In the results area, right-click cmd.exe, and then click Run as administrator. You may be prompted to type the Step 2. password for an administrator account.
Step 3. Click Continue if you are the administrator or type the administrator password and then, click Continue.
Step 4. At the command prompt, type Sfc /scannow and then press ENTER.

Solution 3. Test your system's RAM memory and clear some

----Test your computer's RAM with the Windows Memory Diagnostic

Step 1. Open the Start menu, type "Windows Memory Diagnostic" and press Enter.
Step 2. Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
Step 3. Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
Step 4. When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.

----Read further information about how to clear memory and increase RAM in Windows 10/8/7.

Solution 4. Repair corrupt thumbnail file

Step 1. Press Windows + E to bring up File Explorer. Navigate to Organize on the top left.
Step 2. Click the Folder Search Options and go to the View tab.
Step 3. Check the box and turn on the option of Always show icons, never thumbnails. Click OK.

Solution 5. Perform a system restore (be very cautious, system restore removes data)

The final resolution always helps remove the "Windows Explorer has stopped working" problem perfectly, however, risks are apparently there. Restoring your previous version of Windows allows you return to a working state before the problem arises, however, all the newly added data or installed programs after that state point will be entirely removed. So, always remember to preserving a copy of the important computer data to avoid massive data loss.

Follow the System Restore wizard if you use the default Windows backup program.
Third-party backup and recovery software users should restore the system backup as instructed.

Additional help: how to recover data after system restore.