Stuck at Windows Is Loading Files Loop? Fixes Here

Roxanne updated on Oct 23, 2020 to Data Recovery Resouce | How-to Articles

During the process of Windows setup, Windows 7 or Windows Vista users may encounter the Windows is loading files loop or be stuck at the Windows is loading files screen. Given that, we will present you all the potential fixes for the issue and provide an effective way to recover your data with EaseUS Data Recovery Wizard when Windows cannot boot.

Did you wait for a long period for the computer to boot up but it stuck in "Windows is loading files..."? Don't worry when you come across this error. In the following, you will find 8 fixes to get your computer out of this issue. Pick up one and make your computer work now:

Workable Solutions Step-by-step Troubleshooting
Fix 1. Run Startup Repair Insert Windows installation disk and boot PC on it > Select "Repair your computer"...Full steps
Fix 2. Update Computer Drivers Restart PC and press F8 > Enter Advanced Boot Options > Select "Safe Mode"...Full steps
Fix 3. Check HDD and RAM If you have 1+ hard disk or RAM memory stick, remove the additional one and restart PC...Full steps
Fix 4. Reset or Update BIOS Enter BIOS > "Setup Defaults" > "Load Setup Default" > Save the changes...Full steps
Fix 5. Uninstall Suspicious Programs Restart PC to enter Advanced Boot Options > Safe Mode > Uninstall suspicious programs...Full steps
Fix 6. Run bootrec Insert Windows installation disk and restart PC > "Command Prompt" > Enter bootrec /fixboot ..Full steps
Fix 7. Run CHKDSK Boot PC from Windows installation disk > Enter Command Prompt > Type chkdsk c: /f...Full steps
Fix 8. Reinstall Windows Run bootable data recovery software to restore valuable data first > Reinstall Windows...Full steps

Overview of 'Windows is loading files'

"When I run a startup repair on my Windows 10 Dell laptop, the system was stuck at loading circle in a reboot loop. It kept showing the 'Windows is loading files' screen. When the loading process was finished, it went back on the laptop starting page and went to the Windows is loading files screen again and again."

Windows stuck at loading files loop

A similar situation of the "Windows is loading files" issue is that when you try to reinstall Windows, you may get a black screen that shows you the "Windows is loading files" message but the loading wheel is frozen and never moved on. Usually, Windows couldn't load correctly can happen for various reasons. And following the issue, users may also encounter other problems like the black screen of death, computer freezing randomly, startup repair loop, disk boot failure, etc.

Possible Causes

The Windows loading process is a process that will happen each time you start your computer. Generally, it will go through so quickly that you cannot even notice it. But if you are stuck on the screen, there must be something wrong with your computer.

The "Windows is loading files" loop may occur when you try to start your computer or reinstall Windows. If you come across this issue when you start your computer, it may result from a damaged BOOTMGR. (BOOTMGR, Windows Boot Manager, is a small piece of software that helps your Windows operating system start.) While if it occurs when you try to reinstall Windows 7 or Windows Vista, the culprit may be your computer drivers.

Fixes for Windows is Loading Files Loop

Before starting, note that you should have a corresponding Windows installation media, be it a bootable USB drive, CD or DVD disc. And make sure the bootable disk is set up as the first in the BIOS boot sequence. If you don't have the CD/DVD or USB boot drive, visit Microsoft's page about how to create Windows 10 installation media ( for help.

Whether the "Windows is loading files" loop is due to BOOTMGR damage or problematic computer drivers, you can apply the following solutions to fix it.

Method 1. Run Startup Repair

The first tip we recommend you try is to perform Startup Repair with the Windows installation disc.

Step 1. Insert your Windows 7/Vista installation disc to your computer.

Step 2. Start your computer and boot from your installation DVD.

Step 3. Select "Repair your computer" in the Windows Welcome screen.

Step 4. Choose your corresponding OS. When you see the System Recovery Options, choose "Startup Repair".

Step 5. Wait for the repairing process to finish. After that, restart your computer.

If "Startup Repair" cannot fix your PC that is stuck at the "Windows is loading files" screen, continue to try the "System Restore" option.

Fix Windows is loading files by startup repair

Method 2. Update Computer Drivers

Device drivers server as the communication media between your Windows OS and the device (motherboard, video card, sound card, printer, keyboard, mouse, etc.). Computer and hardware manufacturers always include a group of drivers for different hardware devices, like driver CD or DVD. The driver related problems can also be fixed by updating the drivers. To update drivers on a computer that cannot boot, you need to enter the Safe Mode. Safe Mode starts your computer with only necessary drives and services. By doing so, it limits your Windows operations to basic functions, which can serve as a troubleshooting function.

Step 1. Restart your computer. Once it starts, press "F8" in 1-second intervals until you see the Windows logo.

Step 2. Then you will see the menu of "Advanced Boot Options".  Under it, choose "Safe Mode".

Step 3. Insert your driver CD/DVD and find the drivers.

Step 4. Run the .exe file or setup file in the driver folder and follow to install the driver. If there is a .inf file only, you can install the driver using the .inf file.

Method 3. Check HDD and RAM

A problematic hard disk or RAM is also likely to cause the "Windows is loading files" loop. If you have more than one hard disk or RAM memory stick on your computer, you can try to remove the additional devices and restart your computer.

Method 4. Reset BIOS or Update BIOS

According to user feedback, it's also helpful to reset BIOS to its default settings or updating BIOS to the latest version. Here we will show you the way to reset BIOS:

Step 1. Restart your computer.

Step 2. Press the proper key to enter BIOS. (Depending on the computer you are using, the keys to enter BIOS vary.)

Step 3. Find the "Setup Defaults" option. It may be called Load Default, Load BIOS Defaults, Load Default Settings, Load Setup Default or something similar.

Step 4. Save the changes and exit BIOS.

Fix Windows is loading files by resetting BIOS

Method 5. Boot into Safe Mode

If you have recently installed new programs or drives on your computer before the "Windows is loading files" error happens, you can take a chance to remove the program or drive by booting into Safe Mode.

Step 1. Restart your computer. Once it starts, press "F8" in 1-second intervals until you see the Windows logo.

Step 2. Then you will see the menu of "Advanced Boot Options".  Under it, choose "Safe Mode".

Step 3. Uninstall the suspicious programs or drivers that lead to your PC stuck at "Windows is loading files".

Step 4. When you have finished troubleshooting, repeat the first step and choose "Start Windows Normally" under the "Advanced Boot Options".

Fix Windows is loading files via Safe Mode

There are "Last Known Good Configuration (advanced)" and "Disable automatic restart on system failure" options under Advanced Boot Options. You can also try to apply these options to have a try.

Method 6. Run bootrec

Bootrec, also called bootrec.exe utility, is a tool provided by Microsoft in Windows Recovery Environment. When your computer fails to start, bootrec.exe can be used to fix the Master Boot Record (MBR), Boot Sector, Boot Configuration (BCD), and boot.ini.

Step 1. Insert your Windows 7/Vista installation disc to your computer.

Step 2. Start your computer and boot from your installation DVD.

Step 3. Chose "Command Prompt".

Step 4. Enter the following command one by one:

  • bootrec /fixboot
  • bootrec /scanos
  • bootrec /fixmbr
  • bootrec /rebuildbcd
  • Exit

Step 5. Restart your computer.

Fix Windows is loading files error vith bootrec

Method 7. Run Chkdsk

CHKDSK is a command that can check and repair errors founded in a disk. As mentioned above, a problematic hard disk is likely to lead to the "Windows is loading files" error. Thus, it is useful to run CHKDSK to repair your disk errors.

Step 1. Insert your Windows 7/Vista installation disc to your computer.

Step 2. Start your computer and boot from your installation DVD.

Step 3. Chose "Command Prompt".

Step 4. Type chkdsk c: /f and hit "Enter". (Replace "c" with your system partition.)

Step 5. Enter exit and restart your computer.

Fix Windows is loading files via chkdsk

Method 8. Reinstall Windows

If none of the solutions above works to fix the "Windows is loading files" error, the last solution provided is to reinstall Windows. Generally speaking, reinstalling Windows won't lead to data loss. But in rare cases, OS reinstallation may cause data loss to your system partition. Thus, it's necessary to keep the data on your system partition safe before the operation. Here EaseUS bootable data recovery software can help access data without OS! With it, you can rescue data and save it to a safe place like an external disk or USB device, even when your PC won't boot into Windows. 

Download the EaseUS bootable data recovery software and follow the guide below to solve your problem.

To export data before fixing Windows is loading files stuck loop by reinstalling Windows: 

Step 1. Create a bootable disk.

Prepare an empty USB. If you have important data on it, copy the data to another device. When you create a bootable disk, the data on the USB will be erased. EaseUS Data Recovery Wizard WinPE Edition will help you create a bootable disk. Connect the USB drive to PC, launch EaseUS Data Recovery Wizard WinPE Edition. Select the USB drive and click "Proceed" to create a bootable disk.

create a bootable disk with easeus

Step 2. Boot from the bootable USB.

Connect the bootable disk to PC that won't boot and change your computer boot sequence in BIOS. For most users, it works well when they restart their computer and press F2 at the same time to enter BIOS. Set to boot the PC from "Removable Devices" (bootable USB disk) or "CD-ROM Drive" (bootable CD/DVD) beyond Hard Drive. Press "F10" to save and exit.

Step 3. Recover files/data from a PC/laptop hard drive that won't boot.

When you boot from the USB, you can run EaseUS Data Recovery Wizard from the WinPE bootable disk. Select the drive you want to scan to find all your lost files. 

selet the drive

Click Scan to start the scanning process.

let the software scan the drive

Recover data from the computer or laptop. After the scan completed, you can preview all recoverable files, select the targeted files, and click the "Recover" button to restore your files. You'd better save all of the recovered data to another place to avoid data overwriting.

recover data from the computer

Now you can reinstall Windows without worrying about any data loss:

Step 1. Insert your Windows 7/Vista installation disc to your computer.

Step 2. Start your computer and boot from your installation DVD.

Step 3. Select a keyboard method and choose a language you prefer. Click "Next".

Step 4. Choose "Install Now".

Step 5. Follow the wizard to finish the installation process.

Fix Windows is loading files by reinstalling Windows

The Bottom Line

The "Windows is loading files" error generally occurs on computers running Windows 7 or Windows Vista. Driver issues and corrupted BOOTMGR are the two main causes of the problem. All the solutions above are worth trying. If you are worried about data loss, don't hesitate to use EaseUS data recovery software to access and recover your computer files when your computer cannot boot.

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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