Recover Deleted NetFlix Profile & History

Your NetFlix profile disappeared or Netflix profile keeps getting deleted by itself? With Profile gone, so the NetFlix viewing history. This page collects some easy ways to help recover deleted NetFlix profile and history.

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Page Table of Contents

Updated By


Approved By

Evan Galasso

Updated on

20 May 2024

Min Reading

9 Min

This page includes 3 ways of helping you recover deleted NetFlix History:

Workable Solutions Step-by-step Troubleshooting
Fix 1. Log in and logout from NetFlix If the application opens but does not have your profile, it may be due to a poor connection between server and app. Log out and log into your account...Full steps
Fix 2. Ask for Online Live Chat Support When you deleted NetFlix's profile and history, you can get help from online support. Login with NetFlix account > Click "Help Center" on My Account...Full steps
Fix 3. Call Toll-free Number for Help  NetFlix offers a toll-free number in order to solve customers' problems instantly. You can get instant help from pros. Call NetFlix customer service: +1-800-585-7265...Full steps
Fix 4. Visit Professional Forums  You can also view the NetFlix forums and look for the same issue post. There may be useful solutions in users' replies. Go to NetFlix Forum: or NetFlix Reddit: steps

Netflix generates awesome shows and movies that can be watched on your TV, Smart TVs, PlayStation, Xbox, and so on, and even available to watch instantly or download for later on phone/tablet. As the biggest American entertainment provider of Internet streaming media and video-on-demand online and DVD by mail, NetFlix attracts an increasingly growing number of worldwide customers to download the software in order to watch the most recently released TV shows and movies anytime and anywhere that is totally personalized for you. 

Netflix Profile

NetFlix Data Loss Cases

Netflix profile is deleted:

"Hi, my NetFlix account was stolen at some point by such an idiot, and all the profiles were deleted! The good news is that the account has been recovered, new password and email back to normal, but all the extensive lists in the profile disappeared. How can NetFlix users recover profiles?"

Netflix profile disappeared:

"Somehow I found all the viewing history were missing from NetFlix, and this the third time to see this happening. I didn't wipe the history. So why did NetFlix delete my viewing history? How do I get the history back?"

Overview of NetFlix Profile Recovery 

What does a Netflix profile mean and include? A profile allows you to have your own personalized Netflix experience. Each profile has its own email, language preference, personalized TV show and movie suggestions, playback settings, my list, ratings, and most importantly, recently watched list, namely the watch history.

When you accidentally deleted your Netflix profile or the profile disappeared unexpectedly, can you get back all the content in the profile? You may think you can recover the Netflix profile using a data recovery tool. That's not true. Why? The Netflix profile is stored on its server not on your computer hard drive. While data recovery software only helps to recover files from storage devices like your computer hard drive and conventional storage devices like USB drives and memory cards. Thus, using a data recovery tool will help to recover deleted videos but cannot restore your Netflix profile.

Luckily, you can take a chance by asking for help from Netflix Help Center.

4 Ways to Recover Deleted NetFlix Profile and History

We know how annoying it is to lose your personal profile and the viewing history there because so far there is no NetFlix recovery tool available. If you're seeing an autonomous deletion of profile and history by NetFlix itself, this is usually an issue with NetFlix remote servers or timeout issues. Do some refreshes. If it's persistent, try to log in all the way out and log in back again.

1. How to Login and Logout from App

netflix viewing history gone

If the application opens but does not have your profile, it may be due to a poor connection between server and app. To solve this:

  • Login to your Netflix account and then Log out
  • Now again log in and your main profile will appear

Or else, the only attempt to solve the profile problem is to contact NetFlix customer support, who works day and night to overcome the problems and come up with unique solutions. To the delight of users, they can reach NetFlix customer support to recover deleted NetFlix profile or their full history via the following three channels.

2. Ask for Online Help

Step 1. Login your NetFlix account.

Step 2. Click on "My Account" and then click on "Help Center".

Step 3. Scroll down to the bottom of the Help Center page and then contact NetFlix support via live chat.

3. Ask for Telephone Help

Besides, NetFlix offers a toll-free number in order to solve customers' problems instantly. There will be professionals who have ample experiences to resolve most of the NetFlix issues on the other side of the telephone, and they're happy to give you a hand.

Call NetFlix customer service: +1-800-585-7265

4. Ask from in Forums

Not satisfied with both of the official help? There is another good place to go to. It's NetFlix forums, where you can understand the most commonly seen issues that happened to customers and how did they finally work out.

The following are some of the most visited NetFlix forums.

  • NetFlix Forum Topix:
  • NetFlix Reddit:
  • NetFlix Users forum:
  • NetFlix Forums TrueAchivements:

NetFlix finds it difficult to deal with the disappeared profile or history, so you should prepare for the worst.

Recover NetFlix Local Saved Videos with EaseUS Video Recovery Software

Applies to: Recover local drive saved NetFlix video or video shots on your own.

Sometimes, you may have some videos you like stored on your computer, be it the videos downloaded from video sites or the ones transferred from your mobile devices.

However, once you execute a false deletion or formatting the computer drive, the videos on your computer are also be exposed to this danger. To recover videos or any other file types lost due to deletion, formatting, or other reasons from your computer, reliable free data recovery software - EaseUS Data Recovery Wizard will help.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

It can recover lost files from computer/laptop hard drive, USB flash drive, SD card, and other popular storage devices.

Step 1. Run EaseUS Data Recovery Wizard and select the location or device where you lost/deleted videos. Click "Search for Lost Data" to find the missing videos.

select a location and click scan

Step 2. After the scan, choose "Videos" in the left panel. You can directly type the files name in the search bar if you remember. Select the found videos and click "Preview".

scan for deleted videos and click Preview

Step 3. Select the video files that you want to restore. Click "Recover" to save them to another secure location on your PC, external storage device or cloud storage.

Restore lost or deleted videos

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The Bottom Line

Although the chance to recover deleted Netflix profile is slim, the success rate of retrieving lost files from a storage device is high. EaseUS Data Recovery Wizard is an all-in-one file recovery software that enables you to recover all types of files such as videos, music, audio, documents, pictures, and emails with a few simple clicks. Anyway, someday when you are troubled by data loss issues, don't hesitate to download this software, which supports both Windows OS and Mac OS and will rescue your data immediately. 

  • Updated by

    Dany is an editor of EaseUS who lives and works in Chengdu, China. She focuses on writing articles about data recovery on Mac devices and PCs. She is devoted to improving her writing skills and enriching her professional knowledge. Dany also enjoys reading detective novels in her spare time. …
  • Approved by

    Evan Galasso is a digital forensics and data recovery engineer with over 10 years of experience in the field. He presents opinions on the current state of storage media, reverse engineering of storage systems and firmware, and electro-mechanical systems of SSDs and HDDs.…
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