How to Recover Deleted NetFlix Profile & History

Jean updated on Oct 22, 2020 to Data Recovery Resouce | How-to Articles

"NetFlix profile disappeared" or "Netflix profile keeps getting deleted by itself" is quite common. With the profile gone, so did the NetFlix viewing history. Luckily, there are easy ways to help recover deleted NetFlix profile and history. For your favor, we also introduce you a very nice video recovery tool in case of future needs, which can recover lost and deleted videos on computer/laptop hard drive, USB flash drive, SD card, and other popular storage devices.

This page includes 3 ways of helping you recover deleted NetFlix History:

Workable Solutions Step-by-step Troubleshooting
Fix 1. Log in and logout from App If the application opens but does not have your profile, it may be ...Full steps
Fix 1. Ask for Online Chat Support Login with NetFlix account > Click "Help Center" on My Account...Full steps
Fix 3. Call Toll-free Number Call NetFlix customer service: +1-800-585-7265...Full steps
Fix 4. Visit Professional Forums NetFlix Forum:; NetFlix Reddit: steps

Netflix generates awesome shows and movies that can be watched on your TV, Smart TVs, PlayStation, Xbox and so on, and even available to watch instantly or download for later on phone/tablet. As the biggest American entertainment provider of Internet streaming media and video-on-demand online and DVD by mail, NetFlix attracts an increasingly growing number of worldwide customers to download the software in order to watch the most recently released TV shows and movies anytime and anywhere that is totally personalized for you. 

Netflix Profile

NetFlix Data Loss Cases

Netflix profile is deleted:

"Hi, my NetFlix account was stolen at some point by such an idiot, and all the profiles were deleted! The good news is that the account has been recovered, new password and email back to normal, but all the extensive lists in the profile disappeared. How can NetFlix users recover profiles?"

Netflix profile disappeared:

"Somehow I found all the viewing history were missing from NetFlix, and this the third time to see this happening. I didn't wipe the history. So why did NetFlix delete my viewing history? How do I get the history back?"

Overview of NetFlix Profile Recovery

What does a Netflix profile mean and include? A profile allows you to have your own personalized Netflix experience. Each profile has its own email, language preference, personalized TV show and movie suggestions, playback settings, my list, ratings, and most importantly, recently watched list, namely the watch history.

When you accidentally deleted your Netflix profile or the profile disappeared unexpectedly, can you get back all the content in the profile? You may think you can recover the Netflix profile using a data recovery tool. That's not true. Why? The Netflix profile is stored on its server no on your computer hard drive. While data recovery software only helps to recover files from storage devices like your computer hard drive and conventional storage devices like USB drives and memory card. Thus, using a data recovery tool will help to recover deleted videos but cannot restore your Netflix profile.

Luckily, you can take a chance by asking for help from Netflix Help Center.

4 Ways to Recover Deleted NetFlix Profile and History

We know how annoying it is to lose your personal profile and the viewing history there because so far there is no NetFlix recovery tool available. If you're seeing an autonomous deletion of profile and history by NetFlix itself, this is usually an issue with NetFlix remote servers or timeout issues. Do some refreshes. If it's persistent, try to log in all the way out and log in back again.

1. How to Login and Logout from App

netflix viewing history gone

If the application opens but does not have your profile, it may be due to poor connection between server and app. To solve this:

  • Login to Netflix account and then Log out
  • Now again log in and your main profile will appear

Or else, the only attempt to solve the profile problem is to contact NetFlix customer support, who works day and night to overcome the problems and come up with unique solutions. To the delight of users, they can reach NetFlix customer support to recover deleted NetFlix profile or their full history via the following three channels.

2. Ask for Online Help

Step 1. Login your NetFlix account.

Step 2. Click on "My Account" and then click on "Help Center".

Step 3. Scroll down to the bottom of the Help Center page and then contact NetFlix support via live chat.

3. Ask for Telephone Help

Besides, NetFlix offers a toll-free number in order to solve customers' problems instantly. There will be professionals who have ample experiences to resolve most of the NetFlix issues on the other side of the telephone, and they're happy to give you a hand.

Call NetFlix customer service: +1-800-585-7265

4. Ask from in Forums

Not satisfied with both of the official help? There is another good place to go to. It's NetFlix forums, where you can understand the most commonly seen issues that happened to customers and how did they finally work out.

The following are some of the most visited NetFlix forums.

  • NetFlix Forum Topix:
  • NetFlix Reddit:
  • NetFlix Users forum:
  • NetFlix Forums TrueAchivements:

NetFlix finds it difficult to deal with the disappeared profile or history, so you should prepare for the worst.

Recover NetFlix Local Saved Videos with EaseUS Video Recovery Software

Applies to: Recover local drive saved NetFlix video or video shots on your own.

Sometimes, you may have some videos you like stored on your computer, be it the videos downloaded from video sites or the ones transferred from your mobile devices.

However, once you execute a false deletion or formatting the computer drive, the videos on your computer are also be exposed to this danger. To recover videos or any other file types lost due to deletion, formatting, or other reasons from your computer, reliablefree data recovery software - EaseUS Data Recovery Wizard will help.

It can recover lost files from computer/laptop hard drive, USB flash drive, SD card, and other popular storage devices.

Step 1. Run EaseUS Data Recovery Wizard and select the location or device where you deleted videos. Click "Scan" to scan and find the missing videos.

select a location and click scan

Step 2. After the scan, choose "Videos" in the "Filter" drop-down menu. Double click on found videos and preview them on the popped up window. 

scan for deleted data

Step 3. Select the video files that you want to restore. Click "Recover" to save found videos to another secure location on your PC or external storage device rather than the original place.

Restore lost videos

The Bottom Line

Although the chance to recover deleted Netflix profile is slim, the success rate of retrieving lost files from a storage device is high. EaseUS Data Recovery Wizard is an all-in-one file recovery software that enables you to recover all types of files such as videos, music, audio, documents, pictures, and emails with a few simple clicks. Anyway, someday when you are troubled by data loss issues, don't hesitate to download this software, which supports both Windows OS and Mac OS and will rescue your data immediately. 

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

It's super easy to recover 250+ types of files after deletion, disk formatting and virus infection. Click the links and compare the difference of each version.