Fixes for Adobe Photoshop Has Stopped Working Without Losing Files

The error message "Adobe Photoshop has stopped working" always indicates a software crash on your computer. We will show you how to fix the error in detail. Besides, the ways to recover your lost PSD files with EaseUS Data Recovery Wizard and retrieve unsaved PSD files are also provided in case you need.

Table of Contents

Perform the quick and advanced fixes to revive Photoshop and recover data. Directly jump to the part you're most interested:

Workable Solutions Step-by-step Troubleshooting
Part 1. All four fixes for Photoshop stopped working

Fix 1. Rename and change a .dll file...Full steps
Fix 2. Add a Tilda symbol ~...Full steps
Fix 3. Update Adobe Photoshop ...Full steps
Fix 4. Remove plug-ins...Full steps

Part 2. Recover lost and unsaved Photoshop files

Fix 1. Photoshop data recovery software...Full steps
Fix 2. Restore from AutoRecover...Full steps

Adobe Photoshop has stopped working, help!

Adobe Photoshop CC 2017 has stopped working.

"Help! My Adobe Photoshop CC 2017 crashed at the startup window and I tried to restart it, still got 'Adobe Photoshop CC 2017 has stopped working' error message in PC. Is it possible to fix this problem and repair Photoshop 2017 to work again without losing any PSD? Do you know any good methods? I need help, thanks."

Adobe Photoshop is a raster graphics editor that is widely used for graphic design. Similar to Adobe Illustrator crash, Adobe Photoshop may also crash and stop working at one time or another, which may occur when you launch the program or during your working process. Why Adobe Photoshop stopped working on your computer, generally, it is caused by:

  • Outdated software
  • Incompatibility between Photoshop and the Windows operating system
  • Third-party plugins
  • Software bugs

If Adobe Photoshop crashed and directly stopped working while you were editing a PSD file with it, don't worry. Just follow to see how to repair and fix Photoshop 2017 stop working error without losing any PSD files.

Fixes for Photoshop stopped working

Here you have two methods to try and repair not working Adobe Photoshop 2017 to function again:

Method 1. Rename and change a .dll file to fix Adobe Photoshop 2017 not working

Step 1. Go to C: drive and follow this path: c://windows/system32.

Step 2. Find LavasoftTcpService64.dll find and rename it to oldLavasoftTcpService64.dll.

Step 3. After this, reboot Adobe Photoshop CC 2017 and it shall work properly work again.

Method 2. Put a Tilda symbol ~ in front of the Spaces folder in Photoshop

Step 1. Go to C: drive > "Program Files" > "Adobe".

Step 2. Find Adobe Photoshop CC 2017 folder > "Required" > "Plug-Ins".

Step 3. Find Spaces folder and put a Tilda symbol ~ in front of this folder.

Step 4. Restart Photoshop to see if the problem has been fixed or not.

Method 3. Update Adobe Photoshop or Windows

If Photoshop crashes frequently, an incompatibility between the software and Windows may be the culprit. Check the tech specifications and system requirements of your current Photoshop version. If the results show a incompatibility, consider updating Photoshop or your system. 

Method 4. Remove plug-ins

If Adobe Photoshop has been working properly on your computer before but crashes very often recently, check whether you have installed any third-party plug-ins recently. If you did, removing the problematic plug-ins should fix the error "Adobe Photoshop has stopped working." Third-party software may also have the same impact on your computer. Thus, you can also have a check of the software you have installed lately.

How to Recover lost or unsaved PSD files in Adobe Photoshop

Software crash is often companied with data loss. It could be you lost the whole PSD file or lost the progress on the file you were working on. Specify your situation and choose the proper way to retrieve your data.

Method 1. Restore lost PSD files in Adobe Photoshop from PC

If Adobe Photoshop stops working suddenly or crashes, you are at a high risk of losing PSD files on your PC. If you lost PSD files on your computer after Photoshop stopped working, you can recover your lost files with the hard drive recovery tool - EaseUS Data Recovery Wizard. This software will help to recover lost, deleted, or formatted files on your computer with a few simple clicks:

Step 1. Select a location and Start Scanning

Launch EaseUS Data Recovery Wizard and hover over the partition where you lost data. This could be a hard disk drive, external disk, USB, or SD card. Then, click "Scan".

select a location and click scan

Step 2. Preview and Select the Files You Want to Recover

When the scan finishes, click Filter to display only the file types you want. Navigate to "Deleted Files" or "Other Lost Files" to find the files you want. Double-click a file to preview its content, if you'd like.

Choose files to recover

Step 3. Recover Lost Data

After choosing the data, click "Recover" and choose a location on another drive to save the files.

Recover lost data

Method 2. Recover unsaved PSD from Adobe Photoshop

If you lost unsaved PSD files when Adobe Photoshop suddenly stops working or lost progress on a file, you can directly follow below guidelines to get your unsaved PSD files restored. (This tip only works when you enabled AutoSave feature in Photoshop before Photoshop stopped working. Generally, the feature is turned on by default.)

Step 1. Go to C:\Users\lindseysprague\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Auto Recover.

Step 2. If saved files are hidden, go to View in File Explorer and tap on "View".

Step 3. Check the box next to "Hidden items" and then you can choose and save wanted PSD files into a safe location on your PC.

If AutoSave is disabled, it's not late to turn it on now to minimize data loss in future software crashes or other situations. How to set up the AutoSave feature? Here we will show you how to enable automatic save in Photoshop CC 2019:

Step 1. Open Adobe Photoshop on your computer.

Step 2. Go to "Edit" > "Preferences" > "File Handling..."

Step 3. In the "File Saving Options" section, check "Automatically Save Recovery Information Every:" and set a time interval according to your needs.

Enable AutoSave in Adobe Photoshop

The Bottom Line

In addition to the causes listed above, virus attack is also likely to result in "Adobe Photoshop has stopped working" in some cases. Thus, you can also run antivirus software on your computer to have a try. Antivirus software may delete some files on your computer after the scanning to remove the virus. If that happens, don't hesitate to recover data deleted by antivirus software and retrieve your files immediately.

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Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working in EaseUS for over ten years, starting from a technical writer to a team leader of the content group. As a professional author for over 10 years, she writes a lot to help people overcome their tech troubles.

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Written by Tracy King

Tracy joined in EaseUS in 2013 and has been working with EaseUS content team for over 7 years. Being enthusiastic in computing and technology, she writes tech how-to articles and share technical solutions about Windows & Mac data recovery, file/system backup and recovery, partition management and iOS/Android data recovery.

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