[Solved] - Window 10 Quick Access Files/Folders Missing

Jean updated on Dec 11, 2020 to Data Recovery | How-to Articles

Get solutions here for Windows 10 Quick Access files and folders missing from 'Frequent folders' and 'Recent files' groups. For the case in which you've permanently deleted items in Quick Access folder location, only EaseUS Data Recovery Wizard can retrieve the disappeared files from Quick Access in File Explorer.

Quick Access Files/Folders Missing

Case 1. "Hi, I found that my Quick Access files and folders from both the Frequent Folders and Recent files disappeared. I don't remember what I did while tweaking. Can you tell me how to fix Windows 10 Quick Access files and folders missing problem? I can't even search for some of the pinned files on the original location. What a bad day!"

Case 2. "I am experiencing a strange issue with pinned folders in Quick Access since upgrading to Windows 10. The folders that the user has pinned to quick access disappear, but it is not an issue for everyone." (from TechNet)

  • If you lose recent files or frequent folders, follow Fix 1 to get back data. 
  • If your Quick Access Pins are missing, follow Fix 2 to troubleshoot this problem.
  • If you haven't figured out where the problem started, refer to the given solutions one by one.

Workable Solutions Step-by-step Troubleshooting
Fix 1. Recover Quick Access Files

Step 1. Run the EaseUS Data Recovery Wizard.

Step 2. The scanning process starts if you click "Scan".

Step 3. Click the "Deleted files" on the left ...Full steps

Fix 2. Advanced Troubleshooting

Option 1. Reset Quick Access folders. 

Option 2. Make Recent Folders displaying...Full steps

How Windows 10 Quick Access Displaying Files and Folders

After upgrading to Windows 10, users can enjoy a new feature called Quick Access in File Explorer. The Quick Access displays computer files in two groups, including Frequent folders and Recent files. Both of the groups are fixed, and this is what you usually see when navigating here. 

windows 10 quick access files and folders

Some users stopped seeing their recently opened files in this area. It brings them much inconvenience. They're eager to know why files and folders stopped showing up or even lost. 

To solve this troublesome issue, we provide useful solutions below: 

Fix 1. Retrieve Windows 10 Quick Access Recent Files/Folders

If Quick Access doesn't showcase permanently deleted files or folders, this solution is recommended. The truth is that you can't delete any file from its area directly. But removed files will not be displayed anymore. This is why some of you don't see them and think it's a bug. So, you recall some special moments that would remove all recently removed files. For example, virus infection, disk formatting, partition loss, etc.

In this event, you can only try to do a system restore to retrieve missing files or folders to Quick Access. It's not suggested to do so because you'll lose more saved data and installed programs. 

Try to recover deleted files and pin them to Quick Access again. All you need is a reliable data recovery software. This easy-to-use software can get back recent files in only three steps. It can undelete files, photos, pictures, images, audios, and videos from USB flash drive, HDD, and external hard drive. 

Follow the details below to retrieve deleted files and folders from Quick Access:

Step 1. Download and open the EaseUS Data Recovery Wizard. Select the disk partition or storage location where you deleted your files and click the "Scan" button to move on.

select the location

Step 2. The scanning process starts as long as you click "Scan". The quick scan for deleted files won't take too long to complete.

scan for deleted files

Step 3. After the scan, click the "Deleted files" on the left panel that contains all the removed files. You can select and preview files as you need. Then, click "Recover" to restore the data to a secure location.

recover deleted files

To pin folders to Quick Access:

Right-click on wanted files and select "Pin to Quick access".

Fix 2. Advanced Troubleshooting - Quick Access Pins Are Missing

Sometimes the problem arises when some misoperation disables grouping for Quick Access. And to get the disappeared recent items back, you have two options to go. 

Option 1: Reset Quick Access Folders

  • Right-click on the Quick Access icon.
  • Click "Options" and click the "View" tab.
  • Click "Reset Folders" and click "OK".

reset folders in Windows 10 quick access so as to fix quick access files folders missing problem

Option 2. Make Recent Folders Displaying in Windows 10 Quick Access 

Open the File Explorer and type the following code in the Address Bar and Press "Enter".

Click to copy

This opens the Recent folders shell folder. Click "Pin to Quick access" in the ribbon, to pin it in the Quick access area. The pinned item can be moved by dragging to the top of the Quick access hierarchy if you want.

pin recent files to quick access


The files in Windows 10 Quick Access missing problem often come up without giving a sign at first. You even don't have a chance to be well prepared for it. But you can recover files by yourself when the files missing from Quick Access list. EaseUS data recovery software can always Recover lost or deleted files, photos, audio, music, emails from any storage device effectively.

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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