Fix EaseUS Data Recovery Wizard Crashes, Stuck, Hangs and Freezes Up Error

Tracy King updated on Jul 16, 2019 to Data Recovery Solution | How-to Articles


If EaseUS data recovery software hangs/freezes up or gets stuck while scanning data, stay calm. This article provides you with effective solutions to fix EaseUS Data Recovery Wizard suck issue and resolve data recovery problems with ease.

EaseUS Data Recovery Wizard crashes, hangs, freezes up, stuck

According to the tech support team of EaseUS Data Recovery Wizard, we've connected some common problems that you might encounter while applying EaseUS Data Recovery Wizard to scan and restore lost data.

And if you are facing one of the below-listed problems, don't be panic:

  1. 1. EaseUS Data Recovery Wizard stops working, suddenly crashes.
  2. 2. EaseUS Data Recovery Wizard hangs, freezes up or stuck while scanning data.
  3. 3. EaseUS Data Recovery Wizard seems dead, no responding.
  4. 4. EaseUS Data Recovery Wizard has encountered a memory problem and needs to be closed.

In order to save your time and energy, you can directly follow solutions and tips here to fix the problems that you are having right now.

Fix EaseUS Data Recovery Wizard hangs, freezes up or stuck error 

If you get stuck, EaseUS data recovery software freezes up or hangs while scanning data on your PC, don't worry. Here are what you shall do:

Method 1. Go through the right steps to restore data (scanning stuck, hangs)

Sometimes, EaseUS Data Recovery Wizard indeed may go very slow while scanning a big storage device with huge data. But it's not a stuck or hanging state.

Be clear that you are going through the right data recovery process and wait patiently:

  • 1. Use a genuine version of EaseUS Data Recovery Wizard 
  • 2. Don't pause or halt the scanning process
  • 3. Take the rights steps to scan and recover data:

Step 1. Select a location and start scanning.

Launch EaseUS Data Recovery Wizard, hover on the partition where you lost data, then click "Scan".

select a location and click scan

Step 2. Preview and select the files.

Wait until the scanning completes. If you need to double-click the item to preview the file, then select the data you attempt to recover.

Choose files to recover

Step 3. Recover lost data.

Click "Recover", choose a location to save the recovered data, then click "OK". You should store the data in another place instead of the original one.

Recover lost data

Method 2. Fix EaseUS Data Recovery Wizard hangs or dead error

  • Step 1: Check if EaseUS Data Recovery hangs or dies while scanning
  • 1. Check if the scanning process is working on EaseUS Data Recovery Wizard.
  • 2. Click the Pause button if the scanning process has been suspended.
  • Step 2: If EaseUS Data Recovery Wizard hangs, stuck or dead, fix the error with Task Manager:
  • 1. Press "Ctrl+Alt+Delete" keys to enter Task Manager.
  • 2. Find DRWUI.exe or EaseUS Data Recovery Wizard and check out if the Memory is changing.
  • Fix EaseUS Data Recovery Wizard hangs error.

  • If the Memory is changing, EaseUS Data Recovery Wizard is working normally, not stuck or dead. All you need is just to wait.
  • If the Memory shows as 0%, no changes at all, select EaseUS Data Recovery Wizard and click "End Task" to fix the dead error.
  • 3. Close other running applications including antivirus and firewall. This will speed up the searching.
  • Step 3: Then re-launch EaseUS Data Recovery Wizard to scan and find your lost data again.

Method 3. Troubleshoot EaseUS data recovery scan stuck, freezes up error

  • Step 1: Disable RAW files that freeze EaseUS Data Recovery Wizard while scanning
  • 1. Locate Config.dat file at the installation path of EaseUS Data Recovery Wizard.
  • Toubleshoot EaseUS Data Recovery Wizard freezes up error.

  • 2. Open the file with Windows Notepad, change the parameter from 1 to 0 in the line of ScanRaw.
  • Step 2: Clean virus and replace devices which contains bad sectors that freeze EaseUS Data Recovery Wizard.
  • Step 3: Relaunch EaseUS Data Recovery Wizard and re-scan device to find lost data.

Tips to Avoid EaseUS Data Recovery Wizard crashes, stop working error

Here are some practical tips that you can follow to avoid EaseUS Data Recovery Wizard stuck, hangs or freeze error. It will also guarantee you a smooth, fast and secure data recovery process on your PC, hard drive, external hard drive, USB, SD card, etc. storage devices:

1. Stop using cracked EaseUS Data Recovery Wizard, choose the genuine version

If you used the cracked or non-official version of EaseUS Data Recovery Wizard, it's inevitable for you to face software crash or not working issue while restoring lost data.

Cracked installing packages or unauthorized activation code may cause serious software crash, data loss or even system failure error. 

Therefore, your very first step is to give up cracked EaseUS Data Recovery Wizard and install an official version:

2. Clean up virus, remove malware

Bad sectors and virus or malware may stop you from using EaseUS Data Recovery Wizard. The scanning process may even suspend, misleading you to believe that this data recovery software is dead or gets stuck.

So you should use virus cleaner software to clean up all virus, malware regularly and upgrade devices which contain bad sectors to a secure device.


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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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