How Do I Fix Video Format Is Not Supported [6 Easy Ways]

Are you looking to resolve video format compatibility issues with ease? If you are distressed about it, just read this post to learn how to fix video format is not supported or source is unavailable error and share these solutions with others.

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Updated by Cedric on Jan 30, 2024
Written by Finley

You're all prepared for a comfortable movie night, with your favorite movie already playing, and get the discouraging notice that video format is not supported. It's frustrating, and we can all relate to that. However, this article will save the day for movie night and make all your video problems disappear. This detailed tutorial delves into the causes of the frustrating problems and the finest solutions. Below mentioned are some reasons for this error:

  • 📻Unsupported Media Player: Sometimes, the file format that you're trying to play is not supported by the media player, and switching to another can solve the problem.
  • 🔢Codec Incompatibility: The audio or video codec might be missing in your video player or needs an update, and this error may occur.
  • ❎Damaged Video Files: If the video file itself is damaged or corrupt, you may also receive this error message.
  • 💾Outdated Drivers: The outdated video drivers in your PC can also cause the video format not supported error.

How to Fix Video Format Is Not Supported

Is the dreaded unsupported video format error warning appearing on your favorite videos? Don't worry. We have several fixes to make those movies play smoothly.

  1. Fix 1. Repair Corrupted Video with Video Repair Software
  2. Fix 2. Try Different Video Players
  3. Fix 3. Convert the Video Format
  4. Fix 4. Install Proper Video Codecs
  5. Fix 5. Update Your Video Driver
  6. Fix 6. Update Your System

Fix 1. Repair Corrupted Video with Video Repair Software

Consider the following scenario: you have a valuable video file that has been corrupted. This is where EaseUS Fixo Video Repair comes in. This remarkable program is your knight in shining armor when dealing with corrupted films.

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Whether you've had video playing difficulties like MP4 not playing or video playback faults like error code 0xc00d5212, this program can fix them all. EaseUS Fixo can also repair corrupted photos and documents. EaseUS Fixo Video Repair may be used in a variety of circumstances. It's your go-to option if your video format isn't supported because of corruption since it works on various video formats like MP4, MOV, M4V, and others. It's also your best buddy when you see videos with no sound. This robust and dependable repair tool is intended to repair corrupted video files with a few clicks. 

Step 1. Open Fixo on your local PC. Click "Video Repair" and add the corrupted MP4/MOV/AVI/MKV/3GP/FLV/MKV/WMV video files by clicking "Add Videos".

add videos to repair videos with Fixo

Step 2. Move the pointer to a video and click the "Repair" button to start the single video repairing process. If you want to repair all the videos, click "Repair All".

select videos to repair

Step 3. Wait a few minutes, and the corrupted videos will be repaired. Click the play icon to preview the videos. You can save a single video by clicking the "Save" button next to the play icon. If you want to save all the repaired videos, choose "Save All".

save repaired videos in Fixo

Step 4. If the quick repair fails, you should utilize the advanced repair mode. Click "Advanced Repair" and add a sample video. Choose "Confirm" to ensure.

add sample videos to perform advanced repair

Step 5. A list of detailed information on corrupted and sample videos will show up. Click "Repair Now" to start the advanced video repair process. When the repair is complete, you can view the videos and click the "Save" button to save the repaired video files to an appropriate destination.

click repair now to start advanced repair

Was this solution helpful to you? Please share this article with your social media contacts to tell them the secret of resolving video format troubles.


Fix 2. Try Different Video Players

Changing your video player might sometimes solve the format not supported problem and some video not playing problems like MOV file not playing. If you're perplexed about why your video is incompatible or unsupported, experimenting with other video players might be surprisingly successful. Follow the steps below:

Step 1. Begin by downloading and installing a variety of video players, such as VLC Media Player, onto your device. These players support a wide variety of codecs and formats.

Step 2. Choose your problematic video file and open it individually in each player.

Step 3. Some video players are more adaptable than others. You've found the solution if your video begins playing smoothly in a given player.

Step 4. Once you've found a working player, you can sit back and enjoy your video.

vlc media player

Fix 3. Convert the Video Format

When confronted with the vexing unsupported file type error, one simple remedy is to convert your video format using VLC Media Player, which can also perform VLC repair. VLC is a flexible open-source multimedia player with sophisticated video transcoding capabilities. To remedy the compatibility issue, use the following steps:

Step 1. Start the VLC Media Player program on your PC.

Step 2. In the top-left corner of VLC, click the "Media" tab and then "Convert/Save."

select convert save option

Step 3. Click "Add" in the "Open Media" box to choose the video file showing the video format is not supported issue.

Step 4. Choose an output format you know is supported, such as MP4 or MKV, from the "Profile" drop-down option in the "Convert" box. Click "Browse" to choose a location for the converted video file. Then, click "Start" to start the conversion.

choose output

Step 5. VLC will convert your video to the format you choose. Once completed, you will have a suitable version of your video.

Fix 4. Install Proper Video Codecs

Codecs are essential for decoding and encoding video and audio data in digital media. You may see the format is not supported error if your device lacks the essential codecs. You can download and install third-party video codecs on your PC to resolve the unsupported problem. Here's how to make sure you've got the proper codecs:

Step 1. To play certain video formats, certain video players may need extra codecs. Downloading codec packs such as K-Lite or Combined Community Codec Pack (CCCP) is a common approach.

Step 2. Run the installer after downloading the codec pack.

Step 3. Download and execute your preferred K-Lite Codec Pack variation. The installer will default to "Normal" installation mode. Click "Next" to install further.

select normal mode installation

Step 4. Choose your video player. This uses K-Lite's default. Change to your favorite video player.

Step 5. Confirm additional installation options and click "Next" to proceed if desired.

click next

Step 6. Confirm K-Lite Media Player Classic's next setting. Select your subtitle and caption languages next. Select your chosen audio setup next.

select subtitles and caption language

Step 7. Finally, review your K-Lite installation choices and click "Install" to begin.

click install

You may improve your device's compatibility with different video formats by installing appropriate video codecs, avoiding the dreaded error message. If you find this helpful repair, consider sharing it with your social media friends and followers:


Fix 5. Update Your Video Driver

Many video format issues can be traced to outdated or incompatible video drivers. To ensure smooth video playback, keep your video drivers up to date. To update your driver, follow these steps:

Step 1. Enter "Device Manager" into the Search field.

Step 2. Expand "Display adapters" in Device Manager to see your graphics card.

Step 3. Right-click on your graphics card and choose "Update driver."

select update driver

Step 4. Choose the option "Search automatically for driver software."

If the update is found, Windows will install it.

Fix 6. Update Your System

Another critical step in troubleshooting video format difficulties is ensuring that your operating system is current. Video playback and codec support are often improved in operating system releases. To upgrade your system, follow these steps:

Step 1. To open the Settings menu on Windows, press the Windows Key and I simultaneously.

open settings

Step 2. Select Update & Security.

Step 3. On the left side, choose Windows Update.

Step 4. Click "Check for updates" and follow the on-screen directions to download and install any available updates.

select check foir updates

The unsupported video format problem may be avoided by updating your operating system, which gives your PC the newest video format handling enhancements.

Bonus Tip: Repair Corrupted Video Files on Android/iPhone

Our mobile devices often function as on-the-go entertainment centers, capable of playing a variety of video formats. However, the dreaded unsupported video format warning might appear on mobile phones from time to time, most typically owing to damaged video files. When a video gets corrupted, it may stop playing, resulting in this irritating error message.

We propose using EaseUS Online Video Repair, a dependable online program developed to fix damaged video files from Android or iPhone.It's a useful remedy for video-playing issues caused by corruption and is compatible with various formats.

It can repair MP4 files online for free. This tool streamlines the procedure, making it accessible to people of varying technical competence. EaseUS Online Video Repair allows you to repair damaged movies to a playable condition, saving you from the hassle of format-related issues on your mobile devices. Go to the RepairVideo website, upload your damaged video, and let the program do its magic to restore your films.

FAQs on Video Format Is Not Supported

Here are some frequently asked questions on this video format that do not support the issue.

1. How do I fix an unsupported video format?

Video conversion software can be used to repair an unsupported video format to convert the video to a widely supported format. This usually solves compatibility problems.

2. How do I play unsupported video format on my iPhone?

Use third-party video player apps on the App Store to play unsupported video formats on your iPhone. These apps frequently support more formats than the default iOS player.

3. Why is the MP4 format not supported?

The MP4 format may be unsupported due to codec issues, file corruption, or compatibility conflicts. Check that your video uses standard codecs and is not corrupted, and consider updating your player or device.


The video format is not supported error is annoying but can be fixed. You can watch your videos without interruption if you understand the underlying reasons and use the appropriate remedies. Remember to check EaseUS Fixo Video Repair for restoring corrupted videos. It's a must-have tool in your digital toolbox. So, download EaseUS Fixo Video Repair for smooth video playing.

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About the Author

author Finley


Finley is interested in reading and writing articles about technical knowledge. Her articles mainly focus on file repair and data recovery.

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