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MP4 File Not Playing [Fixed] with 3 Advanced Solutions

Updated by Brithny on Sep 22, 2022
Written by Jean

MP4 files are one of the most popular file types when it comes to playing videos, whether it's songs on your smartphone, clips on your computer, or videos uploaded on Youtube.

So it is common for people to have MP4 video files that don't play. Your MP4 video may become broken due to malware, data corruption while transferring or loss of battery during recording, for example.

If your MP4 stopped playing, don't worry, you aren't alone. No matter the cause of damage to your MP4 video files, this guide will teach you how to recover them step-by-step, for free, and online.

Symptoms and errors when the MP4 file doesn't play 

  • Your computer application lacks the required codec to play this video, although it is playable on your Android phone.
  • The video randomly freezes.
  • The sound is distorted or the video does not have any sound at all.
  • Your video has blurry, choppy, or pixelated scenes.
  • Your MP4 is playing slowly and it has nothing to do with the special effects in the movies.
  • There is a synchronization issue between video and audio.
  • Your player shows a black screen or blank screen instead of the video.

Fix 1. Try opening the MP4 in VLC Media Player

One cause of problems with mp4 files that don't play is media players without proper codecs to run the format. In the case your video file is not corrupted, you can try other players such as VLC Media Player.

Media players like the VLC Media Player serve as the most popular options for Mac OS X, Windows, and Linux.

VLC Media Player is a great choice because it can play almost any file format, no matter the codec required.

Aside from supporting DVDs, Audio CDs, VCDs, DVDs, etc., VLC Media Player is capable of streaming various protocols for audio and video. Video files can also be played via the network using this program. 

Running your MP4 video file on VLC Media Player is simple, just follow the steps below.

Step 1. Open the VLC Media Player. Click on Media, then Open File.

select file folder in vlc

Step 2. In the new window, select the folder of your MP4 and open it. As long as it is not corrupted, the video will start playing.

select file folder in vlc

Fix 2. Convert the MP4 to other formats using Windows Media Player 

Sometimes, converting your MP4 to another format may recover it. For doing the process you can use free players such as Windows Media Player.

Developed by Microsoft, Windows Media Player (WMP) is a multimedia player and media library application used to play and view audio, video, and images on personal computers running the Microsoft Windows operating system, as well as on Pocket PCs and Windows Mobile devices. 

In addition to being a media player, Windows Media Player can rip and burn discs, sync content on MP3 players and other mobile devices, and give users access to online music stores, for purchase or rent music.

Follow the steps below for converting your MP4 file that is not playing into another type of format.

Step 1. Launch Windows Media Player. In the case, you cannot see the Toolbar, press Ctrl + 2 for activating the classic Skin mode. Then File and Save As In Click File, then Open. It will show an Open Dialog. 

windows media player file open

Step 2. Select the MP4 file you wish to convert into another format from the location folder on your computer. Click open.

windows media player location mp4

Step 3. Once it has been opened by Windows Media Player, click File, then Save As. To change the format of your MP4, in the Save As dialog that appears, click on the field "File name" and change the name of the extension for the format of your preference.

Choose where you want to save the new video file on your computer, then click Save. 

Within seconds of doing so, Windows Media Player will begin converting the MP4 file to another video format, and the converted file will be saved to the preferred location on your computer. In the majority of cases, this process doesn't take a long time. 

windows media player click save as

Fix 3. Repair the corrupted MP4 video with EaseUS VideoRepair

You can repair all types of videos for free with EaseUS RepairVideo, a professional software solution. Repairing your videos online is possible, without downloading anything.

Compared to Windows Media Player, EaseUS RepairVideo is better suited for recovering MP4s because while the conversion might not always work on WMP, EaseUS RepairVideo is a professional tool that runs on any compatible browser.

EaseUS makes it very easy to repair damaged videos. All you need to do is click on the repair button once you have selected the damaged video. All the rest will be handled by the software, and the broken video file will be fixed as well. 

  • The tool can be run online on Windows, macOS, Android, and iOS devices. There is no need to download or install EaseUS RepairVideo.
  • RepairVideo supports all mainstream video formats, such as MP4, MOV, MKV, FLV, AVI, 3GP, M4V, WMV, FLV, SWF, MPG, 3G2, RM/RMVB, NPEG, etc.
  • No matter why your video got corrupted, whether it was during editing, conversion, or after trying recovery, EaseUS RepairVideo covers it.
  • You can use this tool to recover video from several sources, including external hard drives, damaged hard drives, USB flash drives, SD cards, cameras, dashboard cameras, CCTV systems, pocket cameras, and more.

Follow the steps to repair an MP4 file not playing with EaseUS online video repair software:

Step 1. Add Damaged MP4 Video

Go to the official site of EaseUS RepairVideo. Click "Upload video" or drag the MP4 video directly.

upload broken MP4 video

Step 2. Enter the Email Adress

Input the right email adress to make sure that you can receive the extraction code. Then, click "Start Repairing".

enter the email adress

Step 3. Repair Damaged MP4 Video

EaseUS RepaiVideo starts the repairing process automatically. If your MP4 file is very large, it would take some time. You can close the site, and EaseUS will inform you through the email.

wait for the repairing process to complete

Step 4. Download the MP4 Video

When the repairing process completes, click the "Download Video" button and enter the extraction code from your email. Then, you can get the repaired MP4 video.

download the repaired video


This guide has shown you how to recover MP4 files that aren't playing anymore. For example, sometimes your computer doesn't have the codec for running MP4 formats, so you can try another media player such as VLC Media Player.

Or your MP4 got corrupted. In this case, you can convert the file to another format using Windows Media Player. The process of conversion of recover the MP4 video file. But it not always works.

For this reason, you'd like a professional video recovering tool, such as EaseUS RepairVideo. The program is developed to repair videos in various cases of damage. It is free to use and works online, allowing you to receive the results fast, directly on your email.

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About the Author

author Jean


Jean has been writing tech articles since she was graduated from university. She has been part of the EaseUS team for over 5 years. Her special focuses are data recovery, disk partitioning, data space optimization, data backup and macOS. By the way, she's an aviation fan!

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