Netflix Video Not Playing [2024 Ultimate Guide]

Have you encountered Netflix video not playing when enjoying your favorite series on iPhone, Windows, or Mac? Solve Netflix loads but won't play here with 6 easy fixes and get your film experiences back. You will also learn how to fix downloaded Netflix not playing in bonus tips.

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In this article, you'll learn:

  • How to Solve Netflix Video Not Playing
  • Bonus Tips: How Can I Fix Downloaded Netflix Video Not Playing
  • FAQs on Netflix Video Not Playing

Netflix is a comprehensive library of movies and shows that were, are, and will be popular among users of all ages. It is almost a rigid demand for online users. However, when you get popcorn and cola ready, wait for a Nexflix session, and run into issues like Netflix video not playing, it may upset you. This post will come to your rescue when you are in trouble - help you fix Netflix not showing the video. Hope you find the solution here and enjoy your favorite series. Read on!

How to Solve Netflix Video Not Playing

Here are six fixes available that help you resolve Netflix Video Not Playing. You can read the titles to grasp the rough idea of each way and click to locate it.

  1. Method 1. Check Netflix Server Status And Internet Connection
  2. Method 2. Sign out and Sign in on Netflix
  3. Method 3. Disable Chrome Add-ins
  4. Method 4. Clear Cache and Cookies in Chrome
  5. Method 5. Clear the Netflix App Data
  6. Method 6. Update Or Reinstall the Netflix App 

Method 1. Check Netflix Server Status And Internet Connection

You need first check if the connection and server are working when you encounter videos not playing on Netflix. Internet connection and Netflix server status are two necessary checkpoints. 

First, you need to check your Internet connection and memory usage to ensure your computer or mobile phone runs smoothly and steadily. If it does, you can go to another streaming platform like YouTube or Vimeo to check if videos still refuse to play. Visit the Netflix server status page to check if the video is only stuck on Netflix. If the server is down, wait. If it is working, read other solutions.

check nextflix server status

Method 2. Sign out and Sign in on Netflix

You can fix Netflix loads, but it won't play any video on your PC or mobile devices by signing out and signing in again. It is a quick way to refresh your account settings and fix hidden dangers. Follow the steps below:

📌On Your Mobile Devices:

Step 1. Click the icon to open your Netflix app, and click on your profile icon in the top-right of your screen.

Step 2. Tap on "Sign Out" at the bottom.

Step 3. Tap "Sign Out" when the confirmation window shows up.

sign out on smartphones

📌On PCs:

Step 1. Search and click open Netflix website.

Step 2. Click the profile icon or your account name in the upper right of your window.

Step 3. Select "Sign Out of Netflix" from the drop-down menu.

sign out on pc

To sign in, you just need to enter your credentials and find the movie you want to enjoy to see if the issue persists.

Method 3. Disable Chrome Add-ins

Suppose you are watching films or videos on your PC and using the website. In that case, you may disable the extensions to see if they hinder the way, for some antivirus or ad blockers may prevent your browser from normal operation. You may also try this method when issues like YouTube glitches, video stuttering, or black screen on online websites. It can help you when you encounter error code 232011.

Do like this if you are using Google Chrome:

Step 1. Click the three dots icon in the upper right corner.

Step 2. In the drop-down menu, choose "Extensions" > "Manage Extensions".

Step 3. You can view all the extensions installed in Chrome. Uncheck the unwanted extensions by clicking the blue button.

click the switch to disable the extensions

Share this post to Reddit or Netflix forums to help users who are facing the same problem:


Method 4. Clear Cache and Cookies in Chrome

Too much or corrupted cache and cookies in Chrome may also lead to the Netflix video won't play. You need to clear your Chrome cache and cookies to solve Netflix not showing videos:

Step 1. Find and click the three-dot icon at the top-right corner of Google Chrome.

Step 2. Go to "More Tools" > "Clearing Browsing Data".

Step 3. In the new pop-up window, set the time range "All time" and check "Cookies and other site data" and "Cached images and files".

Step 4. Click "Clear Data".

clear cache and cookies

You can also use this method to fix images not showing on the website.

Method 5. Clear the Netflix App Data

You may run into this issue while watching videos on the Netflix app, especially for Android users who encounter error code 12001. You can clear the corrupted or outdated data to fix your current problem. Follow the steps to clear Netflix app data:

Notice: You will lose all your preferences settings once you have cleared the data. You'd better prepare to use the default setting again.

Step 1. Go to the Settings app on your phone. Find Netflix from the installed apps.

Step 2. Tap on Netflix from the list and go to "Storage".

Step 3. Click "Clear Data and Clear Cache" to clear all your data.

clear netflix app data

Do remember to share this post with people in need:


Method 6. Update Or Reinstall the Netflix App 

The last resort can be updating or reinstalling the Nexflix app on your mobile device. You can finish them in the app store.

📌To Update the App:

Step 1. Open your app stores like Apple Store or Google Play Store.

Step 2. Search for "Netflix" and choose it from the search results.

Step 3. If updates are available, you will see the "Update" or "New Version" button. Click it to download.

update app

📌To Reinstall the App:

Like updating the app, once you find Netflix, you can tap on the "Uninstall" button and install it again from the same place. Log in again after installation to see if the problem is gone.

Bonus Tips: How Can I Fix Downloaded Netflix Video Not Playing

We discussed six workable ways to solve Netflix videos not playing online. What should we do if the video is saved locally? In other words, how to fix downloaded Netflix videos not playing? This is when EaseUS Fixo Video Repair shines.

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It is a sophisticated software that can repair corrupted video files within a few clicks. No matter what format your video is saved in, you can also utilize this video repair tool on your PC to repair your files from iPhone or Android.

This software allows you to preview the repaired videos before saving them, and its advanced repair feature can further repair your corrupted video once the quick repair fails. It is now compatible with Windows and macOS to handle other video-playing issues like corrupted MP4 files, video playback error code 224003, and even corrupted video files after recovery. Click the button and save your damaged video now.

FAQs on Netflix Video Not Playing

You can read the three frequently asked questions that you may be curious about on this topic.

1. Why is my Netflix not playing videos?

  • Occasional Netflix server downtime
  • Corrupted cache and cookies in the app or browser
  • Interference of Chrome extensions or a third-party tool
  • Unstable Internet connection

2. How do I fix Netflix movies not playing?

You can choose from the following methods:

  • Clear the Netflix App Data
  • Use EaseUS Fixo Video Repair
  • Clear Cache and Cookies in Chrome
  • Update Or Reinstall the Netflix App 
  • Disable Chrome Add-ins
  • Sign out and Sign in on Netflix
  • Check Netflix Server Status And Internet Connection

3. Why does Netflix glitch so much?

Usually, it means there is an issue with your device or video cable that connects your streaming device to your TV (if you encounter this issue on TV). Check your Internet connection if you run into this problem on mobile phones or PCs.


We have looked at six ways to solve the Netflix video not playing in this post from EaseUS together. I sincerely hope these methods work to solve your problem. If there is something wrong with your downloaded Nexflix videos, you can download EaseUS Fixo Video Repair to help you mend damaged files.

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Trustpilot Rating 4.7

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author Finley


Finley is interested in reading and writing articles about technical knowledge. Her articles mainly focus on file repair and data recovery.

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