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How to fix Your PC ran into a problem and needs to restart in Windows 10

Updated on Nov 29, 2018 by Abby Haines to Resource

Summary

The blue screen error prompt 'Your PC ran into a problem and needs to restart' is a very common error message. We provide several fixes that cover all standard issues that result in this error. Try them one by one to get rid of the unexpected system crash and get your PC to boot and work properly. If any important files are lost in the process, try EaseUS data recovery software to get them back.

Your PC Ran into a Problem and Needs to Restart

Most Windows users have encountered a situation where their operating system crashes unexpectedly and displays the dreaded blue screen of death.Due the various underlying causes that can result in a crash, the system will report different error messages and detailed information to help users troubleshoot the problem. Among them, 'Your PC ran into a problem and needs to restart' is the most common.

About 'Your PC ran into a problem and needs to restart' Error

The error message "Your PC Ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." Will certainly give you a lot of trouble, since you cannot log in or access your computer. Furthermore, if you just restart the computer, the blue screen just pops up again. It is one of the most frequent error messages because it covers a broad range of issues. Here is a list of reasons why your computer could display ‘Your PC Ran into a problem and needs to restart'.

Reasons for this Error

1) Changes in registry

2) Recent changes in system hardware

3) Any recent driver installation that went wrong.

4) Improper shutdown of the system; including forceful shutdown.

To fix it, we suggest you first recover data from corrupted Windows OS. Then disable the auto PC restart option from the Startup & System Recovery settings. Additionally, we advise you to update your device drivers at this time.

How to Fix "Your PC ran into a problem and needs to restart" Issue in Windows 10

If the quick recommendations above did not sort out the error screen, you can also try the following solutions to get the error fixed. To do it, open the Windows Boot Options menu:

From here, you can move on and try some of the fixes here to get out of the ‘Your PC ran into a problem and needs to restart’ screen. 

Notice
If you have important data on your PC, you should back up your data without booting into your operating system. The fixes below may cause data loss, so it is a reasonable choice to back up your important data.

windows boot options menu

Fix # 1. Run the System File Checker 

In the Windows Boot Options menu, select Troubleshoot > Advanced Options > Command Prompt. In the command line, type: sfc /scannow and press Enter. Restart your computer when the process is finished.

Fix # 2. Perform an Automatic Repair

In the Windows Boot Options menu, select Troubleshoot > Advanced Options > Startup Repair. Next, select the target operating system to fix. Windows will initiate the repair, then restart when it completes.

Fix # 3. Perform a System restore 

In the Windows Boot Options menu, select Troubleshoot > Advanced Options > System Restore. Choose a previous working state (date) to restore your computer to. Wait until Windows restores your system, then restart.

Fix # 4. Restore the Registry Files

1. Select Troubleshoot > Advanced Options.

2. Click on Command Prompt. From here we are going to restore the registry to a previous state prior to the changes. 

click command prompt

3. Go to following location "C:\Windows\System32\Config\RegBack". 

follow the location

4. Copy all the following files "Default", "SAM", "Security", "Software", and "System" to the previous directory that is "C"\Windows\System32\Config".

copy the commands

Before copying these files to the Config folder, please take the back from Config folder. 

Once you restore the registry files, restart your system. It will start again normally.

Recover Data after Fixing "Your PC ran into a problem and needs to restart"

If you unfortunately lost some files while taking the above methods to troubleshoot the 'Your PC ran into a problem and needs to restart' error prompt in Windows 10, please try EaseUS data recovery software to retrieve them. It will scan for any lost files, display all discovered files in an easily-navigated list, and allow you to recover them. 

The Trial version is linked here. It will allow you to scan and preview your files, but recovery is not supported. If you lost less than 2GB of files, you can instead use the Free version to recover all of your files.

1. Download and install EaseUS Data Recovery Wizard on your computer.

2. Use the data recovery tool to search for and recover your lost data.

  • Choose a storage location or a specific folder where your data was lost and then click the Scan button.
select a location and click scan
  • When the scan is complete, locate the recoverable files or folders from the list of scan results.
scan lost data
  • Select files and then click the Recover button. When choosing a location to save the recovered data, you should not use the original drive.
select wanted data and click recover