Solutions to Fix EAC3 Audio Not Supported

If you're encountering the EAC3 audio not supported issue, like many of our readers, you have come to the right platform. EaseUS provides you with at least three ways to fix the EAC3 audio not supported error. Besides, if you have data loss problems, you can turn to EaseUS data recovery software. Continue reading to learn more!

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Updated By


Approved By

Evan Galasso

Updated on

09 May 2024

Min Reading

9 Min

It might be aggravating to discover that you cannot see your favorite film after downloading it on your Windows/Mac computer or Android device. MX player is a popular video player application; however, it does not support specific audio formats, such as EAC3, unless you download and install a particular codec designed especially for the audio format.

Workable Solutions Step-by-step Troubleshooting
1. Add to MX Player To begin, launch the MX player on your computer. To access the settings...Full steps
2. Convert to Other Format Select the EAC3 file you want to convert from the list. f you want to convert...Full steps
3. Use a Different Media Player Go to the VLC menu and select "Open Media" from the drop-down menu. Click on...Full steps

Help! EAC3 Audio Not Supported, What to Do?

This is not unusual since most users have faced the 'audio format EAC3 not supported' issue while using MX Player. You will often find that the video is fine, but there is no sound. For two reasons.

  • Due to license concerns, MX Players no longer supports DTS and Dolby audio codecs.
  • Videos encoded using the AC3, DTS, EAC3, DTSHD, and MLP codecs can no longer play audio. Instead, an error notice such as MX Player EAC3 not supported appears, indicating that your video will play without audio.

Now, let's see how we can solve the 'EAC3 Audio Not Supported' issue with suitable methods. Let's get started!

Error - EAC3 Audio Not Supported

Method 1. Add the Custom Codec to MX Player

To ensure that you download and install the correct custom codecs, you should first verify the version of your MX player that is currently operating in your media player before proceeding. After seeing the version, follow the on-screen instructions to choose and download the custom codec of your choice.

Step 1. To begin, launch the MX player on your computer. To access the settings, go to the main menu and choose them.

fix eac3 files on MX player

Step 2. Select the "Decoder" from the drop-down menu and scroll down to the "Custom Codec".

Step 3. Once you are on this page, you will see the codec you must download to resolve the EAC3 audio not supported by the MX Player issue.

Step 4. After downloading the codec, you may reopen the MX player, and the device will immediately recognize the newly downloaded codec and use it. If it is compatible, hit the "OK" button. If not, try again.

Method 2. Convert EAC3 Audio to Other Format

This is yet another simple remedy for the MX Player EAC3 audio not supported problem that you may encounter. To explain it another way, you may convert the MX player EAC3 audio to other suitable formats, such as the MP3, the MP4, and the AAC audio codec. You have to employ a professional video or audio converter to complete the task.

Some free video and audio converters are accessible, but you must choose the most appropriate one from the list. To resolve the audio format EAC3 not supported, we recommend using the Zamzar website that can help you convert your audio. Here's how you can do it.

Step 1. Select the EAC3 file you want to convert from the list.

Step 2. If you want to convert your EAC3 file to an MP3 format, choose MP3 as the output format.

Step 3. To convert your EAC3 file, select "Convert" from the drop-down menu.

Pro Tip. AC3 files may be viewed and played back using the Quicktime player. The free player comes pre-installed on Macs and can be downloaded for Windows.

convert eac3 audio files with Zamzar

Method 3. Use a Different Media Player

The VLC media player can also convert between various video and audio formats. If you are experiencing compatibility issues, such as the audio format EAC3 not being supported, you can convert it to MP3 or any other supported format using VLC. Here are the steps.

Step 1. Go to the VLC menu and select "Open Media" from the drop-down menu. Click on the "Add" button. Select the video or audio file and click open.

Step 2. To access the settings, click the "Convert/Save" button to a page where you can only change the Profile.

fix eac3 audio not supported with VLC

Step 3. Select the audio format you want to convert to from the drop-down menu. It is possible to give a name to the converted file and then click on the "Start" button to begin the conversion procedure.

Step 4. Your converted audio file, which had the audio format EAC3 that was not supported, is saved after being converted.

How to Recover Lost or Deleted EAC3 Audio Files

The error EAC3 not supported on the MX player results from a license problem. Sometimes, the audio file itself is corrupted and will cause the MX player to display the same error. The video will play fine, but the audio will be missing. Apart from all such errors, what can be worse than losing an EAC3 audio file in your system or deleting it by mistake. To recover the file, we recommend using the EaseUS Data Recovery Wizard!

This program has a variety of file recovery functions, ranging from simple undelete (whether unintentional or due to emptying the trash bin) to retrieving lost data due to formatting a hard drive. EaseUS Data Recovery Wizard can recover data from hard disk drives, SSDs, SD cards, flash drives, USB drives, and other storage devices.

RAW file systems that cannot be recognized by your computer's operating system (because the MBR is faulty or the partition table is destroyed) may also be recovered. The pre-recovery preview is one of the most beneficial aspects of this program, with configurable scanning to rapidly discover lost items or examine storage. This way, you'll be able to see lost data before restoring them so that you only recover the files that you need.

Main Features of the EaseUS Data Recovery Wizard

  • It can help you recover more than 1,000 lost files.
  • It has flexible scanning modes such as quick scan and deep scan.
  • It also offers the preview-before-recovery option.
  • The software can recover files after Windows 11/10 crashes.

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Step 1. Select the location

Select the location where you lost music, voice recordings, and other audio files and click "Search for Lost Data".

select a location and scan lost music, voice recording

Step 2. Preview the audio files

The time required for the scanning process depends on the size of the disk. You can recover files during the scanning process. Click "Audio" in the left panel. Preview found audio files by clicking the "Preview" button.

Preview found audio files

Step 3. Restore lost audio files

Select all found audio files and click "Recover". Choose a safe location on your PC or an external storage device to save these files and click "Save" to confirm. You can also save your files to cloud storage like OneDrive, Google Drive or Dropbox.

Recover and save restored audio files


All techniques we came up with to resolve the 'EAC3 Audio Not Supported' problem have been listed above. Alternatively, you might try installing the EAC3 codec for MX Player, converting EAC3 to a format compatible with MX Player, or using a video player that supports the EAC3 audio format instead.

You can choose the EaseUS EaseUS Data Recovery Wizard to securely and effectively recover the lost files. We hope you have found this guide easy to understand and comprehend.

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  • Updated by

    Cedric Grantham is a senior editor and data recovery specialist of EaseUS. He mainly writes articles and how-to tips about data recovery on PC and Mac. He has handled 10,000+ data recovery cases and is good at data recovery of NTFS, FAT (FAT32 and ExFAT) file systems, and RAID structure reorganization. …
  • Approved by

    Evan Galasso is a digital forensics and data recovery engineer with over 10 years of experience in the field. He presents opinions on the current state of storage media, reverse engineering of storage systems and firmware, and electro-mechanical systems of SSDs and HDDs.…
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