Windows 10 Won't Shut Down: How to Fix Windows 10 Shutdown Problem

Brithny updated on Sep 17, 2019 to Resource | How-to Articles


Many users, including you now, have reported the issue of cannot shut down Windows 10. When they try to turn off their computer, Windows 10 won't shut down, instead, it restarts automatically. To help you out, we will show you why the problem occurs and how to fix "Windows 10 cannot shut down" with useful tips. If there is unexpected data loss during the fix, you can use EaseUS Data Recovery Wizard to retrieve your files.

Why Windows 10 Won't Shut Down

Have you ever met this situation: when you click "Shut down", Windows 10 automatically restarts instead of shutting down directly. Many users have complained that their Windows 10 restarted after they clicked "Shut down" from the Start menu. That's really confusing and annoying.

Then why on earth Windows 10 cannot shut down? Although the possible causes could be many, the primary reason why Windows 10 doesn't shut down is the Hybrid Shutdown feature (also known as Fast Startup) released in Windows 8 and later. It is enabled by default in most of the laptops and in some of the desktops. That's why so many users encounter the issue after upgrading to Windows 10.

The Hybrid Shutdown feature reduces the start and shutdown time of your computer by hibernating the kernel session, which means your computer doesn't shut down fully. However, in addition to saving your time on starting or shutting down the computer, it may also cause errors on your device and prevent your computer from shutting down. Besides, other reasons like corrupted system files and BIOS issues are also likely to make you fail to turn off Windows 10.

windows 10 will not shu down and restart automatically

How to Fix "Windows Cannot Shut Down"

Based on the underlying causes, there are several ways for you to fix the Windows 10 shutdown problem on your computer.

Method 1. Disable the Fast Startup Feature

Turning off the startup feature is the quickest way to fix Windows 10 not shutting down. To disable Fast Startup in Windows 10:

Step 1. Click the "Start" button and type power. From the search result, choose "Power & sleep settings".

Step 2. In the Settings window, scroll down and click "Additional power settings". In the left side of the Power Options window, click "Choose what the power buttons do".

Step 3. Click the link "Change settings that are currently available" and then you are allowed to change the shutdown settings.

Step 4. Uncheck "Turn on fast startup (recommended)" and choose "Save changes".

Turn off Fast Startup

Disabling Fast Startup will increase the time spent on starting or shutting down the computer. If you don't want to fix the Windows shutdown problem using this way, you can try another way around.

Method 2. Perform a Full Shutdown

The Fast Startup feature doesn't fully turn off your computer in order to decrease the booting time. Instead, it hibernates the kernel session, which is the reason why Windows 10 cannot shut down. Thus, to fix the issue in this case, you can perform a full shutdown on your computer. There are two ways to perform a full shutdown in Windows 10. Apply the one you prefer.

Option 1. Use the Shift Key

When you click "Shut down" in the Start menu, press the "Shift" key simultaneously to turn off your computer completely.

Option 2. Use CMD

Step 1. Click the "Start" button and type cmd.

Step 2. Right-click "Command Prompt" and choose "Run as administrator".

Step 3. Enter the command shutdown /s /f /t 0.

Method 3. Run Windows Update Troubleshooter

Some users can't shut down Windows 10 during the update. If you are in such a situation, you can run the Windows troubleshooter to resolve problems that prevent you from updating Windows.

Step 1. Click the "Start" button and type troubleshoot.

Step 2. In the result, choose "Troubleshoot".

Step 3. Under "Get up and running" section, click "Windows Update".

Step 4. Click "Run the troubleshooter".

Fix Windows 10 won't shut down - run Windows Update troubleshooter

Method 4. Run Windows System File Checker Tool

If some of the Windows system files are corrupted on your computer, you will surely encounter problems, for example, "a required drive partition is missing". The builtin Windows System File Checker tool is able to check and repair missing or corrupted system files for you, which may help you fix "Windows 10 won't shut down".

Step 1. Click the "Start" button and type cmd.

Step 2. Right-click "Command Prompt" and choose "Run as administrator".

Step 3. Enter the command sfc /scannow.

Method 5. Boot Computer from Safe Mode and Cancel Automatically Restart

When Windows 10 cannot shut down, it will keep restarting each time you press "Shut down" on your computer. Thus, another way to fix the issue is to disable automatic restart on your computer.

Step 1. Continuously press "F8" before the Windows logo appears.

Step 2. Release "F8" until the boot menu shows up and choose "Safe Mode".

Step 3. Boot the computer into Safe Mode and go to search after Windows boot-up.

Step 4. Type: sysdm.cpl and open sysdm.cpl.

Step 5. Click "Advanced" > "Settings" under Startup and Recovery.

Step 6. Uncheck "Automatically restart".

Step 7. Click "OK" and reboot the computer.

Afterward, shut down your PC and check whether the Windows 10 shutdown problem persists.

Method 6. Change BIOS Settings

As mentioned, your Windows 10 may fail to shut down due to BIOS issues, be it wrong settings or corruption. You can first reset your BIOS to default. Since the way to reset your BIOS varies depending on the manufacturer of your motherboard, you can check the motherboard manual to get things done.

If none of the methods introduced helps to solve the problem "Windows 10 cannot shut down", you should consider getting your computer motherboard replaced.

Tips to Restore Lost Data During the Above Operations

When the computer cannot shut down, it is often accompanied by data loss. If you have files lost before or after fixing "Windows doesn't shut down", you can use the hard drive recovery software - EaseUS Data Recovery Wizard to retrieve your files. This tool not only supports common deleted file recovery, formatted data recovery, and lost file recovery but also helps to recover data after OS crash, OS reinstallation, and more.

1. Select a location to start finding data

Select a computer hard disk(Disk C, D, E, F, G) where your files get lost after computer restart and click the "Scan" button to start scanning.

find the place or location where you lose your data after computer restart

2. Scan your computer hard disk or device

It will scan your selected hard drive automatically, and find the lost files for you. 

let the software scan the lost data

3. Preview and recover deleted files

After the scan completed. You can preview all recoverable files, select the targeted files and click "Recover" button to restore your files.

recover wanted data from your computer

Fixes for Another Windows 10 Shutdown Problem

"Windows 10 can't shut down" is just one of the Windows 10 shutdown problems. Another frequently happened issue is Windows randomly restart or shutdown. In case you need it, the solutions to this Windows 10 shutdown problem are:

Method 1. Change Power Options

This is an effectiveness-based solution to Windows randomly restarting or shutting down. Don't hesitate to try it if you are bothered by the Windows 10 shut down issue.

Step 1. Click the "Start" button and type power. From the search result, choose "Power & sleep settings".

Step 2. In the Settings window, scroll down and click "Additional power settings". 

Step 3. Click "Change plan settings" > "Change advanced power settings" 

Step 4, In the new windows, expand "PCI Express" > "Link State Power Management".

Step 5. Set the "Settings" to "Off". (If you are using a laptop, there are other options available. Set them to "Off", too.)

Fix Windows 10 shutdown problem - change power options

Method 2. Disable Hibernation

Disabling hibernation is quite easy with the help of cmd. Do as follows:

Step 1. Click the "Start" button and type cmd.

Step 2. Right-click "Command Prompt" and choose "Run as administrator".

Step 3. Enter powercfg.exe /hibernate off. (As you may know, this command is used to turn off hibernation on your computer. If you want to re-enable it, enter powercfg.exe /hibernate on instead.)

Hope at least one of the tips above is helpful to you to fix the Windows 10 shutdown problem.


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