Windows 10 Will Not Shut Down or Not Shutting Down? Here Is How to Fix It!

Brithny updated on Oct 13, 2020 to Data Recovery Resouce | How-to Articles

Many users, including you now, have reported the issue of Windows 10 not shutting down. When they try to turn off their computer, Windows 10 won't shut down. Instead, it restarts automatically. To help you out, we will show you why the problem occurs and how to fix "Windows 10 cannot shut down" with useful tips. If there is unexpected data loss during the fix, you can use EaseUS Data Recovery Wizard to retrieve your files.

Applies to: Fix "Windows 10 will not shut down" error on the latest Windows 10 20H2 October Update, Windows 10 20H1 May Update, Windows 10 1909/1903/1809/1803/1709, etc.

Quick Navigation Fixes for Windows 10 Won't Shut Down Error:

Workable Solutions Step-by-step Troubleshooting
Fix 1. Disable Fast Startup Open Power & sleep settings > Additional power settings > Choose what the power buttons do...Full steps
Fix 2. Run Full Shutdown Run Command Prompt as administrator > Enter: shutdown /s /f /t 0...Full steps
Fix 3. Run Windows Troubleshooter Type troubleshoot in search > Select "Troubleshoot". Under "Get up and running" section...Full steps
Fix 4. Run System File Checker Click the "Start" button and type cmd. Right-click "Command Prompt" and choose...Full steps
Fix 5. Boot from Safe Mode Continuously press "F8" before the Windows logo appears. Release "F8" until ...Full steps
Fix 6. Change BIOS Settings The way to reset your BIOS varies depending on the manufacturer of your motherboard...Full steps
Windows 10 20H2 October Update Rolls Out:
Starting October 20, Microsoft is making the newest Windows 10 October Update with its new features available for mainstream users to install.
If you haven't received it yet, you can manually download it from a variety of channels.
To install the latest Windows 10 20H2 update, click to Download Latest Windows 10 Update from Microsoft official site.

Why Windows 10 Won't Shut Down

Have you ever met this situation: when you click "Shut down", Windows 10 automatically restarts instead of shutting down directly. Many users have complained that their Windows 10 restarted after they clicked "Shut down" from the Start menu. That's really confusing and annoying.

windows 10 will not shu down and restart automatically

Why cannot Windows 10 shut down on earth? Although the possible causes could be many, the primary reason why Windows 10 doesn't shut down is the Hybrid Shutdown feature (also known as Fast Startup) released in Windows 8 and later. It is enabled by default on most of the laptops and in some of the desktops. That's why so many users encounter the issue after upgrading to Windows 10.

The Hybrid Shutdown feature reduces the start and shutdown time of your computer by hibernating the kernel session, which means your computer doesn't shut down fully.

However, in addition to saving your time on starting or shutting down the computer, it may also cause errors on your device and prevent your computer from shutting down. Besides, other reasons like corrupted system files and BIOS issues are also likely to make you fail to turn off Windows 10.

How to Fix "Windows Won't Shut Down"

Based on the underlying causes, there are several ways for you to fix the Windows 10 shutdown problem on your computer.

Method 1. Disable the Fast Startup Feature

Turning off the startup feature is the quickest way to fix Windows 10 not shutting down. To disable Fast Startup in Windows 10:

Step 1. Click the "Start" button and type power. From the search result, choose "Power & sleep settings".

Step 2. In the Settings window, scroll down and click "Additional power settings". In the left side of the Power Options window, click "Choose what the power buttons do".

Step 3. Click the link "Change settings that are currently available" and then you are allowed to change the shutdown settings.

Step 4. Uncheck "Turn on fast startup (recommended)" and choose "Save changes".

Turn off Fast Startup

Disabling Fast Startup will increase the time spent on starting or shutting down the computer. If you don't want to fix the Windows shutdown problem using this way, you can try another way around.

Method 2. Perform a Full Shutdown

The Fast Startup feature doesn't fully turn off your computer in order to decrease the booting time. Instead, it hibernates the kernel session, which is the reason why Windows 10 cannot shut down. Thus, to fix the issue in this case, you can perform a full shutdown on your computer. There are two ways to perform a full shutdown in Windows 10. Apply the one you prefer.

Option 1. Use the Shift Key

When you click "Shut down" in the Start menu, press the "Shift" key simultaneously to turn off your computer completely.

Option 2. Use CMD

Step 1. Click the "Start" button and type cmd.

Step 2. Right-click "Command Prompt" and choose "Run as administrator".

Step 3. Enter the command shutdown /s /f /t 0.

Method 3. Run Windows Update Troubleshooter

Some users can't shut down Windows 10 during the update. If you are in such a situation, you can run the Windows troubleshooter to resolve problems that prevent you from updating Windows.

Step 1. Click the "Start" button and type troubleshoot.

Step 2. In the result, choose "Troubleshoot".

Step 3. Under "Get up and running" section, click "Windows Update".

Step 4. Click "Run the troubleshooter".

Fix Windows 10 won't shut down - run Windows Update troubleshooter

Method 4. Run Windows System File Checker Tool

If some of the Windows system files are corrupted on your computer, you will surely encounter problems, for example, "a required drive partition is missing". The builtin Windows System File Checker tool is able to check and repair missing or corrupted system files for you, which may help you fix "Windows 10 won't shut down".

Step 1. Click the "Start" button and type cmd.

Step 2. Right-click "Command Prompt" and choose "Run as administrator".

Step 3. Enter the command sfc /scannow.

Method 5. Boot Computer from Safe Mode and Cancel Automatically Restart

When Windows 10 cannot shut down, it will keep restarting each time you press "Shut down" on your computer. Thus, another way to fix the issue is to disable automatic restart on your computer.

Step 1. Continuously press "F8" before the Windows logo appears.

Step 2. Release "F8" until the boot menu shows up and choose "Safe Mode".

Step 3. Boot the computer into Safe Mode and go to search after Windows boot-up.

Step 4. Type: sysdm.cpl and open sysdm.cpl.

Step 5. Click "Advanced" > "Settings" under Startup and Recovery.

Step 6. Uncheck "Automatically restart".

Step 7. Click "OK" and reboot the computer.

Afterward, shut down your PC and check whether the Windows 10 shutdown problem persists.

Method 6. Change BIOS Settings

As mentioned, your Windows 10 may fail to shut down due to BIOS issues, be it wrong settings or corruption. You can first reset your BIOS to default. Since the way to reset your BIOS varies depending on the manufacturer of your motherboard, you can check the motherboard manual to get things done.

If none of the methods introduced helps to solve the problem "Windows 10 cannot shut down", you should consider getting your computer motherboard replaced.

Restore Lost Data While Fixing Windows Not Shutting Down

When the computer cannot shut down, it is often accompanied by data loss. If you have files lost before or after fixing "Windows doesn't shut down", you can use the hard drive recovery software - EaseUS Data Recovery Wizard to retrieve your files. This tool not only supports common deleted file recovery, formatted data recovery, and lost file recovery but also helps to recover data after OS crash, OS reinstallation, and more.

Step 1. Select a partition to scan.

Launch EaseUS Data Recovery Wizard, hover on the partition where you have lost data after the computer restart and then click "Scan".

select a location and click scan

Step 2. Select the files you want to recover.

Wait until the scanning completes. Afterward, select the lost files you want to recover. To locate specific files, click "Filter" and choose the category or use the search bar. If you need, double-click the file to preview its content.

Choose files to recover

Step 3. Recover the data lost due to the computer restart.

After choosing the files, click "Recover" and choose a location on another drive to save the data.

Recover lost data

Fixes for Another Windows 10 Shutdown Problem

"Windows 10 can't shut down" is just one of the Windows 10 shutdown problems. Another frequently happened issue is Windows randomly restart or shutdown. In case you need it, the solutions to this Windows 10 shutdown problem are:

Method 1. Change Power Options

This is an effectiveness-based solution to Windows randomly restarting or shutting down. Don't hesitate to try it if you are bothered by the Windows 10 shut down issue.

Step 1. Click the "Start" button and type power. From the search result, choose "Power & sleep settings".

Step 2. In the Settings window, scroll down and click "Additional power settings". 

Step 3. Click "Change plan settings" > "Change advanced power settings" 

Step 4, In the new windows, expand "PCI Express" > "Link State Power Management".

Step 5. Set the "Settings" to "Off". (If you are using a laptop, there are other options available. Set them to "Off", too.)

Fix Windows 10 shutdown problem - change power options

Method 2. Disable Hibernation

Disabling hibernation is quite easy with the help of cmd. Do as follows:

Step 1. Click the "Start" button and type cmd.

Step 2. Right-click "Command Prompt" and choose "Run as administrator".

Step 3. Enter powercfg.exe /hibernate off. (As you may know, this command is used to turn off hibernation on your computer. If you want to re-enable it, enter powercfg.exe /hibernate on instead.)

Hope at least one of the tips above is helpful to you to fix the Windows 10 shutdown problem.

FAQs About Windows 10 Won't or Not Shutting Down

In addition to the solutions for Windows not shutting down issue, some users may also want to learn the causes and what is slowing down the Windows shutdown process. Here we have the answers for you. Check and find the answer to your question now. 

1. What to do when Windows won't shut down?

This page answers this question with 6+ solutions to help you get rid of Windows won't shut down issue. 

You may try to: 1). Disable Fast Startup; 2). Run Full Shutdown; 3). Run Windows Troubleshooter; 4). Run System File Checker; 5). Boot from Safe Mode; 6). Change BIOS Settings. 

Revert back to the main content on this page, and you can follow any method to make your computer shutdown normally again.

2. Why is my PC or laptop not shutting down?

The Hybrid Shutdown feature (also known as Fast Startup) released in Windows 8 and later is the primary reason why Windows doesn't shut down normally. It is enabled by default on most of the laptops and in some of the desktops. 

The Faulty CMOS and BIOS settings can also cause Startup and Shutdown problems.

3. Why does Windows 10 take so long to shut down?

You may meet Windows takes forever or Windows fail to shut down issue when you forget to close all running programs and files on your computer. 

The following issues may also slow down your Windows shutting down procedure:

  1. 1). Software Problems - If you have a lot of "Programs need to close", it's normal that computer needs time to close them one by one before shutting down the computer.
  2. 2). Process Problems - Windows has to close a number of processes before it can completely shut down. Similar to the Software problems, the more running processes are running on your computer, the slower it would be for the computer to shutdown.
  3. 3). Operating System or Driver Problems - When Windows OS or driver is outdated, the computer will slow down in starting up or shutting down.
  4. 4). Local Services Problems - When you have enabled many local services on your computer, it also takes time to close the services before Windows shutting down.

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

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"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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