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How to Fix Surface Won't Turn On [100% Working Solutions🚩]

Are you unable to boot your Microsoft Surface? Nothing happens when you press the power button. Then follow this guide to find fixes to help when Surface won't turn on. Make sure to follow it clearly and, if possible, back up your data.

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Updated on Apr 22, 2024

Microsoft Surface, which is Microsoft's attempt at a handy convertible laptop, is one of the most successful offerings from their range of computers. These devices are compact with excellent performance but don't come without their fair share of issues. One such issue that users have frequently complained about is the Microsoft Surface won't turn on or wake up from sleep. EaseUS will provide solutions on how to fix the Surface won't turn on the issue.

This article can solve all Surface Pro black screen, can't boot, or Surface boot loop. The tutorial applies to all models, including Surface Pro, Surface Pro 2/3/4/5/6/7/X, Surface Book, Surface Book 2, Surface Laptop, and Surface Go.

System Solutions to Fix Surface Laptop Won't Turn On

Systemic causes, such as BIOS problems, corrupted system disks, or outdated drivers, are among the prime reasons for Surface laptops not turning on. These primary software-related causes must be fixed in the laptop's interface. Here are some of the prime systemic issues and their fixes to turn Surface Laptop on:

  1. Fix 1. Fix Surface Boot Errors
  2. Fix 2. Rebuild MBR
  3. Fix 3. Perform System Restore
  4. Fix 4. Connect the Microsoft Technical Support

Follow the step-by-step guides, and you can also share this guide if you think it's helpful.


Fix 1. Fix Surface Boot Errors

Boot Errors are among the most common reasons for a Surface laptop not booting up. Fixing boot errors on your own can be tedious as it involves identifying the errors and then going through countless complex online guides on how to fix that specific error. But what if we told you that there is a much easier way for you to fix Surface Boot Errors? EaseUS Partition Master Professional is a utility software that automates the fixing and management of boot errors with its boot repair feature.

The tool has been professionally researched and tested to enhance the product algorithm for the "Startup Repair" feature. It can solve all the problems encountered during boot-up, including black screens, error codes, etc., in one click.

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Step 1. Start EaseUS Partition Master after connecting the external drive/USB to your computer, go to "Bootable Media," and click "Create bootable media."

create easeus partition master bootable disk

Step 2. Select an available USB Drive or CD/DVD and click "Create." You can also burn the Windows ISO file to the storage media.

create easeus partition master bootable disk

Step 3. Connect the created bootable drive to the new computer and reboot the computer by pressing and holding F2/Del to enter the BIOS. Then, set the WinPE bootable drive as the boot disk and press F10 to exit.

Step 4. Boot the computer again and enter the WinPE interface. Then, open EaseUS Partition Master and click "Boot Repair" under the "Toolkit" option.

open boot repair

Step 5: Select the system you want to repair and click "Repair."

click  repair

Step 6. Wait a moment, and you will receive an alert that the system has been successfully repaired. Click "OK" to complete the boot repair process.

click ok to complete the repair

Fix 2. Rebuild MBR

Master Boot Record(MBR) is the information primarily required to boot into your PC. It stores information on where the OS is stored on your PC. Issues with the MBR on your Surface laptop may be causing it not to turn on. Rebuilding MBR manually can be a tedious task. Utilizing the capabilities of EaseUS Partition Manager, you can quickly rebuild MBR to fix a Surface laptop that is not turning on.

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Here's how:

Step 1. Download, install, and open EaseUS Partition Manager on your PC. From the left pane of the software, open the Bootable Media option.

Step 2. Connect the USB, select Create a Bootable Media, and proceed.

create bootable media

Step 3. Boot into the Bootable USB drive. Press F2 or Del while booting into your PC to enter the BIOS, then boot into the bootable USB drive. EaseUS partition manager will start automatically.

Step 4. Head to the Toolkit section in the EaseUS Partition Manager window and click the Rebuild MBR button.

rebuild mbr

Step 5. Choose the Disk and Windows version and proceed. This will rebuild the MBR.

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Fix 3. Perform System Restore

If you have installed a new peripheral device or software on updated drivers of any device on your Surface laptop, that can interfere with the boot process and files, causing your Surface laptop not to start. Perform a System Restore to restore your Surface laptop to its previous state and fix the issue of the Surface laptop not turning on. Here's how to do it:

Step 1. Open the Windows start menu, search System Restore, and open the first option.

Step 2. Click on Open system restore when the windows open. Now, you will see the restore point that was automatically created.

Step 3. Select the restore point, click next, and then follow the onscreen instructions. Once it is complete, restart your Surface laptop for the changes to take effect.

perform system restore

Further Reading: Boot Manager Failed to Find OS Loader

Fix 4. Connect the Microsoft Technical Support

Suppose none of the systemic fixes work for you. It is recommended to reach out to Microsoft technical support. You can contact Microsoft Technical support using the Get Help app on your Surface laptop. You can also visit an authorized Microsoft service center to get the issue fixed by experts.

EaseUS also provides comprehensive support on Microsoft Surface boot issues. Powered by their robust and feature-rich utility software, their committed team of experts is on hand 24/7 to offer comprehensive solutions.

EaseUS Premium Support & Serivce

You can also hit on a 1 for 1 service for fixing multiple boot issues on your current PC, including:

  • BSOD: Blue Screen of Death, Black Screen of Death, Green Screen and even Red Screen on Windows.
  • PC Unbootable: Cloned disk unbootable, computer unbootable after dissimilar recovery, clone disk unbootable on a new PC.
  • Error Codes: 0XC000000E, 0XC0000225, Inaccessible_boot_device, Operating System not found or missing, etc.

Contact us for fixing your issues now:

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Non-System Solutions to Fix Microsoft Surface Won't Turn On

There can also be temporary nonsystem issues behind the Microsoft Surface laptop not turning on. These issues are temporary and can be easily fixed. Here are some of the standard nonsystem issues and their fixes to turn Microsoft Surface laptops on.

Note: If the Surface won't boot due to system reasons, use EaseUS Partition Master for boot repair.

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Fix 1. Charge the Surface Device

When a Surface device is constantly on low charge or completely discharged, it can have trouble booting up. Booting up consumes a significant amount of charge, and if the Surface laptop is not adequately charged, it may not boot. Before trying to boot your Surface laptop again, put it on charge for a while and see if the laptop boots up successfully after this.

Fix 2. Check the Power Connection

Check the power connection if your Surface laptop is not turning on and you have tried charging the device for a while. Make sure the charger cable is adequately inserted in the inlet. Also, check if the plug is loose. To test if the Surface laptop charger is working correctly, try using it on another Surface laptop or vice versa.

Fix 3. Turn On Surface with Hotkey

If the default power-on button on your Surface laptop is not working as intended, then you can use the Surface hotkeys to turn on your Surface laptop. If you have a Surface-type keyboard, touch cover, or other keyboards, use Windows+Shift+Ctrl+B keys simultaneously to turn on the Surface keyboard. If you are in tablet mode on the Surface, press the Volume up and down keys simultaneously three times to turn the Surface laptop on.

Fix 4. Remove External Devices from Surface

External devices like USB drives, keyboards, or external mice can interfere with the boot process of your Surface laptop. Try disconnecting all the nonessential external devices from your Surface before booting up and checking if it boots up.

Fix 5. Leave your Surface Cool

Devices often get overheated and, as a haphazard safety measure, shut down abruptly. If your Surface went through something similar, leave it to cool for some time and then try rebooting. While using the Surface, ensure that the CPU and RAM usage are not at 100% all the time, as this can lead to the system overheating.

Fix 6. Perform a Soft Reset

Performing a soft reset on your Surface laptop will lead to the refreshing of boot files and fix any minor underlying non-systemic issues. To soft reset, press and hold the power button for 20 seconds and release the button as soon as the Windows logo appears.

Alternatively, you can press and hold the volume up and power button simultaneously for 15 seconds, and when the screen turns black, release them; then reboot after 20 seconds by pressing the power button.



This article taught us how to fix the Surface, which won't turn on. Microsoft Surface laptops are stellar devices with some easy-to-fix issues that sometimes arise. Using the methods listed in this article, you should be able to fix the Surface laptop, not turning on the issue quickly. A feature-packed and easy-to-use software like the EaseUS Partition Manager remains the easiest way to fix boot-related issues on the Surface laptop.

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FAQs About Surface Won't Turn On

While we tried our best to provide comprehensive fixes for the Surface won't turn on issue, there can still be some questions that remain unanswered. You can find the answers to those questions in this section:

1. What do I do if my Surface laptop won't turn on?

If your Surface laptop does not turn on, check the power connection and ensure sufficient charge. If that is not the issue, then use the hotkeys to turn it on, or perform a soft reset to fix the Surface won't turn on issue.

2. How do you restart a Surface laptop with a black screen?

To restart your Surface laptop when the screen is black, follow these steps:

Step 1. Press and hold the power button for 20 seconds or until the Window logo appears.

Step 2. Once the Window logo appears, release the power button.

3. Why is my laptop black and won't turn back on?

There can be various reasons for your laptop screen to be black and not turning on, like insufficient charge, corrupted MBR, boot-related issues, external devices, system overheating, and many others.

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About the Author

Updated by Oliver

Oliver is an EaseUS professional writer who dares explore new areas. With a passion for solving tech issues with straightforward guides for common users, Oliver keeps honing his writing craft by developing in-depth solutions for disk and partition management, computer boot-up issues, file transfer, etc.

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Written by Cici

Cici is the junior editor of the writing team of EaseUS. She accepted the systematic training on computers at EaseUS for over one year. Now, she wrote a lot of professional articles to help people resolve the issues of hard drive corruption, computer boot errors, and disk partition problems.

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