Recover Word after Microsoft Office Word has stopped working

Jean updated on Feb 25, 2019 to File Recovery | How-to Articles

Summary

Has Microsoft Office Word just stopped working in Windows 10 or Windows 7 occurred before you can save the Word file? Follow the easy fix for Microsoft Word 2013, 2016 has stopped working issue and download EaseUS Data Recovery Wizard to see if it can help you recover unsaved Word documents.

This page's solutions for Microsoft Office Word has stopped working and Word file recovery is applicable to most Office apps, such as Excel, PowerPoint, etc.

Microsoft Word has stopped working 2003, 2007, 2010, 2013, 2016

It can be said that everyone knows how to use the Microsoft Word application pretty well, especially for advanced students and white-collar workers. Even if you’re a Word master, it's frequent to freak out when running into trouble! For example, a common issue happens to most of us when Microsoft Office Word just stops working.

Usually, when confronting the "stopped working" error, you have two available options to undertake as the error message shows up, either you check online for a solution or you close the program.

microsoft word has stopped working

You may be interested in another Microsoft Word issue: when a file error has occurred.

Why has Microsoft Word stopped working?

Many reasons can cause Word from malfunctioning, including your current Word edition that isn’t compatible with your current operating system, Word is out of date, driver or add-in issues, which can also happen on Mac and cause Word documents to close unexpectedly (luckily, users can learn how to recover unsaved Word document on Mac using three potential tips). Thus, you can no longer open the Word file without doing some smart troubleshooting. So, let's learn a few tips to get rid of the error immediately!

How to fix Microsoft Word that's stopped working in Windows 10/8/7?

Once Word suddenly stops working, try to first install the latest updates and disable add-ins.  If this doesn’t help! Move on to the advanced troubleshooting methods below.

Solution 1 - automatically repair Word 2003/2007/2010/2013/2016

  • In Windows 10, 8 or 7, open Control Panel, click "Programs and Features" and click on "Microsoft Office".
  • On the window, click "Repair" and then "Continue".
  • You can choose "Online Repair" and "Quick Repair". Let the repair finish and restart your computer.

Solution 2 - delete Normal.dot file

Open My Computer or This PC, and in the search box, input Normal.dot and search. Only find and delete the Normal.dot file in the path: C:\Users\Administrator\AppData\Roaming\Microsoft\Templates.

How to recover Word after Microsoft Word has stopped working?

Losing a Word file is the most unexpected thing that can happen to you when Microsoft Office Word just stops working out of the blue!. Is it still possible to recover unsaved Word documents?

As you may know, Microsoft Office automatically saves a Word file when you're editing, and these temporarily saved files are located in an AutoRecover folder. If such is the case that you closed a Word file without saving it, simply recover the lost Word document there.
Or, if this is not successful, take a chance to start Word recovery with a third-party file recovery software. EaseUS Data Recovery Wizard Free allows users to recover 2GB of lost or deleted Word files at no cost to you. So what are you waiting for? Download the software and follow the guide to recover Word after Microsoft Word has stopped working.

Step 1. Choose the Word file location

It's the first step. You must clearly know where your Word files got lost, choose a hard disk drive or a specific folder. If it's on a USB flash drive or SD card, take one more step to connect it to your computer.

Right-click on the drive X: and click the Scan button.

select the word file location

Step 2. Scan all lost data

The software will start immediately scanning all lost data on the selected drive, and you'll see more and more data showing up in the scan results.

scan word files

Step 3. Select Word files and recover

After the scan, use the quickest way to the wanted Word documents by choosing "Documents" from the drop-down list in "Filter". You're allowed to preview a Word file if you have Microsoft Word application installed on your computer. Finally, select the desired documents and click "Recover".

select word documents and recover
 
 

100% of people found this article helpful.

 

Frequently Asked Questions

1. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

2. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

3. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

4. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files so better verify the recovery quality of our product before purchase.

5. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

It's super easy to recover 250+ types of files after deletion, disk formatting and virus infection. Click the links and compare the difference of each version.