Recuva Recovered Files Unreadable and Can't Open

Abby Haines updated on Nov 26, 2019 to Data Recovery | How-to Articles

Summary

Recuva recovered files unreadable and can't open. You can directly contact the Recuva support team to see if they can offer some help to open or play recovered files especially videos, photos, and document files. You can also try EaseUS data recovery software and the solutions below to see if you get better data recovery results.

Computers Can't Open Recuva Recovered Files

Cnet Case - "Lately I deleted a folder from a Seagate FreeAgent external drive by mistake. Recuva recovered all folders with most of their contents, but none of the files could be opened. I appreciate any help. Thanks!"

Piriform Case - "After accidentally ctrl-z ing away a folder full of photos I used Recuva to get the files back.  The files were all there but when I try and view the photos my computer tells me that it doesn't support the format (they are all .jpgs, which shouldn't cause problems.) What happened? How can I get my pictures back?"

You are not the only one who has been caught by Recuva recovered files won't open issue. Many users have reported that they cannot open or play their files especially videos, images and document files even they retrieve them with Recuva. There are many factors that disable customers to view or open their retrieved files and common reasons are:

  • Recuva corruption
  • File recovery failure 
  • File corruption or encryption (due to Virus/malware infection)
  • Data overwriting

There's no magic solution for this kind of thing. But if you want to figure out how to open recovered files, here we have some suggestions:

Solution 1. Contact Recuva Support Team

Before you contact the support team, you can try to recover data with Recuva again. If it still fails, you can directly contact the Recuva support team to see if they can offer some help for you to open the recovered files. They may guide you through the recovery process to make sure that you have correctly recovered files with Recuva.

If you don't know how to contact the support team, you can visit the Recuva support page. You can also contact them through FaceBook or Twitter.

Solution 2. Rescue Data While Recuva Files Won't Open 

If Recuva itself goes wrong and you have performed incomplete file recovery on your storage devices with it, you might fail to open and read the recovered files. You should make sure that you have performed a complete recovery and then, choose reliable data recovery software to help you. Here, we highly recommend you try EaseUS Data Recovery Wizard. This professional disk data recovery software can recover 250+ types of files. It supports many file systems including FAT(FAT12,FAT16,FAT32), exFAT, NTFS, NTFS5, ext2/ext3, HFS+, ReFS. Download this software to rescue data while recovered files won't open.

Quick access to recovering data with EaseUS data recovery software:

Step 1. Select a location and start scanning.

Launch EaseUS Data Recovery Wizard, hover on the partition where you lost data, then click "Scan".

select a location and click scan

Step 2. Preview and select the files.

Wait until the scanning completes. If you need to double-click the item to preview the file, then select the data you attempt to recover.

Choose files to recover

Step 3. Recover lost data.

Click "Recover", choose a location to save the recovered data, then click "OK". You should store the data in another place instead of the original one.

Recover lost data

Solution 3. Decrypt Files Without Paying Ransom

If your files were encrypted by a virus, you cannot view them even if you have restored them. When it happens, you can remove the virus and recover encrypted files without paying the ransom: 

Step 1. Do not pay under any circumstances

Step 2. Clean up the virus on PC and storage devices by running virus cleaner software.

Step 3. Use file decryption tools or software to decrypt your files

Also read: How to Decrypt Encrypted Files Without Password

You can open your files again to see whether it works or not. If this solution is unable to help you, you can jump to the next solution.

Solution 4. Deal with Recuva Overwritten Files

Overwrite means to record or copy new data over existing data when a file or directory is updated. When a file is overwritten, new information is recorded over the old information. The unused file system clusters are used to record new information. Your new data could replace the old data and you can never get back the old one by applying any file recovery software. If you have a backup in advance, you may still have a chance to recover overwritten files. That is to say, you can recover data from the Previous Version. It is a backup and recovery feature in Windows that can be used to restore deleted, formatted, modified, damaged or lost files and folders. Here's how:

Step 1. Right-click the file and choose "Properties".

Step 2. Open the "Previous Version" tab.

Step 3. Select the latest version and click "Restore" to get back the overwritten files.

recover overwritten files

Useful Tips to Avoid Recovered File Cannot Open Issue

Tip 1. Stop using the device and perform a data recovery ASAP.

Tip 2. Save recovered files using a different disk or storage device. If you write new data or save the recovered data to the device, your old lost files might be corrupted or overwritten and finally become unrecoverable, which is one of the main reasons for Recuva partially recovered files or cannot open recovered files.

Tip 3. Back up files in advance. You can restore files in any case if you have a backup.

Tip 4. Whenever you lost files, turn to EaseUS Data Recovery Wizard for emergency help. We are always glad to help.

 
 

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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