Recuva Recovered Files Unreadable and Can't Open

Recuva recovered files unreadable and can't open? Here we have 4 suggestions to fix the issue and help you successfully open your recovered files especially videos, photos and document files.

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Page Table of Contents

Updated By


Approved By

Evan Galasso

Updated on

20 May 2024

Min Reading

9 Min

Computers Can't Open Recuva Recovered Files

Cnet Case - "Lately I deleted a folder from a Seagate FreeAgent external drive by mistake. Recuva recovered all folders with most of their contents, but none of the files could be opened. I appreciate any help. Thanks!"

Piriform Case - "After accidentally ctrl-z ing away a folder full of photos I used Recuva to get the files back.  The files were all there but when I try and view the photos my computer tells me that it doesn't support the format (they are all .jpgs, which shouldn't cause problems.) What happened? How can I get my pictures back?"

You are not the only one who has been caught by Recuva recovered files won't open issue. Many users have reported that they cannot open or play their files especially videos, images and document files even they retrieve them with Recuva. There are many factors that disable customers to view or open their retrieved files and common reasons are:

  • Recuva corruption
  • File recovery failure 
  • File corruption or encryption (due to Virus/malware infection)
  • Data overwriting

There's no magic solution for this kind of thing. But if you want to figure out how to open recovered files, here we have some suggestions:

Solution 1. Contact Recuva Support Team

Before you contact the support team, you can try to recover data with Recuva again. If it still fails, you can directly contact the Recuva support team to see if they can offer some help for you to open the recovered files. They may guide you through the recovery process to make sure that you have correctly recovered files with Recuva.

If you don't know how to contact the support team, you can visit the Recuva support page. You can also contact them through FaceBook or Twitter.

Solution 2. Rescue Data While Recuva Files Won't Open 

If Recuva itself goes wrong and you have performed incomplete file recovery on your storage devices with it, you might fail to open and read the recovered files. You should make sure that you have performed a complete recovery and then, choose reliable data recovery software to help you.

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Here, we highly recommend you try EaseUS Data Recovery Wizard. This professional EaseUS Data Recovery Wizard can recover 250+ types of files. It supports many file systems including FAT(FAT12,FAT16,FAT32), exFAT, NTFS, NTFS5, ext2/ext3, HFS+, ReFS. Download this software to rescue data while recovered files won't open.

Step 1. Select a location and start scanning

Launch EaseUS Data Recovery Wizard and choose the partition where you lost data. Then, click "Search for Lost Data".

select a location to scan

Step 2. Filter and preview files

Use the file format filter on the left or upper right corner to find the files you need. If you remember the file name, you can also search in the search box, which is the fastest way to find the target file. Then, you can click the "Preview" button or double-click a file to preview its content.

Choose files to recover

Step 3. Recover lost data or files

Click the checkbox next to the file and click "Recover" to restore the lost data to your local storage or Cloud drive.

Recover lost data

Quick access to recovering data with EaseUS data recovery software:

Solution 3. Decrypt Files Without Paying Ransom

If your files were encrypted by a virus, you cannot view them even if you have restored them. When it happens, you can remove the virus and recover encrypted files without paying the ransom: 

Step 1. Do not pay under any circumstances

Step 2. Clean up the virus on PC and storage devices by running virus cleaner software.

Step 3. Use file decryption tools or software to decrypt your files

Also read: How to Decrypt Encrypted Files Without Password

You can open your files again to see whether it works or not. If this solution is unable to help you, you can jump to the next solution.

Solution 4. Deal with Recuva Overwritten Files

Overwrite means to record or copy new data over existing data when a file or directory is updated. When a file is overwritten, new information is recorded over the old information. The unused file system clusters are used to record new information. Your new data could replace the old data and you can never get back the old one by applying any file recovery software. If you have a backup in advance, you may still have a chance to recover overwritten files. That is to say, you can recover data from the Previous Version. It is a backup and recovery feature in Windows that can be used to restore deleted, formatted, modified, damaged or lost files and folders. Here's how:

Step 1. Right-click the file and choose "Properties".

Step 2. Open the "Previous Version" tab.

Step 3. Select the latest version and click "Restore" to get back the overwritten files.

recover overwritten files

Useful Tips to Avoid Recovered File Cannot Open Issue

Tip 1. Stop using the device and perform a data recovery ASAP.

Tip 2. Save recovered files using a different disk or storage device. If you write new data or save the recovered data to the device, your old lost files might be corrupted or overwritten and finally become unrecoverable, which is one of the main reasons for Recuva partially recovered files or cannot open recovered files.

Tip 3. Back up files in advance. You can restore files in any case if you have a backup.

Tip 4. Whenever you lost files, turn to EaseUS Data Recovery Wizard for emergency help. We are always glad to help.

  • Updated by

    Jaden is one of the editors of EaseUS, who focuses on topics concerning PCs and Mac data recovery. Jaden is committed to enhancing professional IT knowledge and writing abilities. She is always keen on new and intelligent products.…
  • Approved by

    Evan Galasso is a digital forensics and data recovery engineer with over 10 years of experience in the field. He presents opinions on the current state of storage media, reverse engineering of storage systems and firmware, and electro-mechanical systems of SSDs and HDDs.…
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