[Fixed] Recuva Recovered Files Unreadable and Can't Open

Abby Haines updated on Sep 20, 2019 to Data Recovery | How-to Articles


Recuva recovered files unreadable and can't open? Directly contact the Recuva support team to see if they can offer some help to open or play recovered files especially videos, photos, and document files or Try EaseUS data recovery software to see if you get better data recovery results.

Overview: Cannot Open Files Recovered by Recuva 

"I used Recuva to do a deep scan on my USB flash drive and get a bunch of pictures back. But when I tried to open these files, they cannot be read or accessed. Any suggestions to help me open recovered photos?"

Encountered similar situations? Don't worry! You are not the only one who has been caught by recovered files won't open issue. Many users have reported that they cannot open or play their files especially videos, images and document files even they retrieve them back with Recuva.  

Solutions to Fix the Issue

There's no magic solution for this kind of thing. But if you want to figure out how to open recovered files, here we have two suggestions:

First, directly contact the Recuva support team to see if they can offer some help for you to open the recovered files or they may guide you through the recovery process to make sure that you have correctly recover ed files with Recuva.

Second, try a better alternative to Recuva to see if you get better results. Here we recommend you to try EaseUS disk data recovery software.

How to Rescue Data While Recuva Files Unreadable and Won't Open 

Step 1. Select a location to start finding data

Launch EaseUS Data Recovery Wizard, please select a location where you lose your data and start to scan, like Desktop, Libraries, hard drive, external storage devices or lost partitions.

select the device

Step 2. Scan your partition

Click the "Scan" button and the software begins to scan your partition to find as much lost data as possible.

the software will scan the drive to find all of your data

Tips for finding wanted data

  • Extra Files: find files that lost names or paths
  • Filter: a quick way to your wanted files
  • Search: e.g. file name/file extension

Step 3. Preview and recover lost files

EaseUS Data Recovery Wizard allows you to preview specific recoverable files. After the preview or file filtering, you can target the tracked files and press the "Recover" button to get everything you want back. 

recover wanted data from your devices

Useful Tips to Avoid Recovered File Cannot Open Issue

  • Stop using the device and perform a data recovery ASAP.
  • Save recovered files using a different disk or storage device.

After data loss, if you write new data or save the recovered data to the device, your old lost files might be corrupted or overwritten and finally become unrecoverable, which is one of the main reasons for Recuva partially recovered files or cannot open recovered files.


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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

It's super easy to recover 250+ types of files after deletion, disk formatting and virus infection. Click the links and compare the difference of each version.