Full Guide: How to Fix HP Laptop Black Screen

Brithny updated on May 16, 2024 | Home >Computer Instruction

Recently, most people are complaining about HP laptop black screen error. The laptop screen is black even they did nothing to the device. While some users said the HP laptop screen turns into black after the update. Here is an example.

My HP Laptop Screen Is Black When I Turn It On

"I encountered a black screen of death after upgrading my HP laptop to Windows 10. When I tried to sign in to my Windows 10 laptop with my password, it turns to a black screen. I can only see the mouse. What should I do?"

Whenever you are faced with a black screen or a blue screen of death, you can try the methods below to fix your problem. On this page, we'll offer you a complete guide to fix the "HP laptop black screen" in Windows 10 or Windows 8.1/8 without losing any data:

Workable Solutions Step-by-step Troubleshooting
1 - Fix HP Laptop Black Screen after Startup, No Access to Sign In
  • Recover from BIOS
  • Reseat the Memory Modules
  • Boot HP Laptop into the Safe Mode...Full steps
2 - Fix HP Laptop Black Screen After Sign In With Password
  • Restart HP Laptop
  • Restart the explorer.exe Process
  • Update the Graphics Driver
  • Undo Recent Changes...Full steps

Precautions. Rescue Laptop Data Even It Cannot Boot

Before you take any action, rescue your data first. Some operations like a fresh install of Windows 10/8.1/8/7, a system restore or reset may result in data loss. Thus, you should rescue your data even you can't boot into Windows. 

EaseUS bootable data recovery software is my recommendation. It enables you to boot into your system with a WinPE bootable disk when you are faced with a black screen.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

Step 1. Create a bootable disk

Launch EaseUS Data Recovery Wizard, choose "Crashed PC" and click "Go to Recover".

choose crashed pc recovery

Select an empty USB to create the bootable drive and click "Create".

⚠️Warning: When you create a bootable disk, EaseUS Data Recovery Wizard will erase all data saved in the USB drive. Back up important data beforehand. 

create bootable USB

Step 2. Boot your computer from the bootable USB

Connect the bootable disk to the PC that won't boot and change your computer boot sequence in BIOS. For most users, it works well when they restart their computer and press F2 simultaneously to enter BIOS.

Set to boot the PC from "Removable Devices" (bootable USB disk) beyond Hard Drive. Press "F10" to save and exit.

restart from bootable USB

Step 3. Recover data from a crashed system/PC

After booting from EaseUS Data Recovery Wizard bootable disk, select the drive you want to scan to find all your lost files. Preview and recover the files you need to a safe location.

💡Tip: You can restore data on the local disks, external hard drives, and also the cloud storage.

recover lost files

Fix HP Laptop Black Screen after Startup, With No Access to Sign In

If the HP laptop screen goes black after startup, promoting no access for you to sign in, follow solutions here to fix this issue.

Method 1. Recover from BIOS (3 minutes)

Make sure the laptop is plugged into a wall outlet before you start the process.

Step 1. Turn off the HP laptop by pressing the Power button. 

Step 2. Press Windows + B keys, and hold the power button for one second. And then release all three.

Step 3. The power LED light remains on, and the screen remains black for about 40 seconds.

  • If the HP BIOS Update screen displays, wait for the process to finish. 

Recover from BIOS.

After this, restart the computer and the black screen error will be resolved.

Further Reading: HP Laptop Stuck in Boot Loop

Method 2. Reseat the Memory Modules (5-10 minutes)

Step 1. Remove the power adapter and the power source. Shut down the laptop by pressing the Power button.

Step 2. Remove the access panel and set it aside.

Take access panel off the laptop.

Step 3. Push out the two securing latches to release the module.

Remove take out the modules

Step 4. Slide the module out and remove it from the computer. Don't touch the metal contact while handling the modules.

Step 5. Reseat the module in the bottom slot and slide it into the right place. Push down on the module to lock it. Repeat the process to install two modules back to the right place.

Reseat the modules.

Step 6. Reinstall the access panel. Reconnect the power adapter to the laptop and a wall outlet.

Step 7. Press the Power button to turn on the laptop.

If the screen displays, the issue is resolved. 

Method 3. Boot HP Laptop into the Safe Mode

With this solution, you can also fix HP laptop stuck on HP screen. In this case, you will need Windows 10 installation media. On a working computer, download and burn the Installation media to USB or DVD.

Step 1. Connect the media to the problematic HP laptop, turn it off and boot from the installation media. 

  • When asked, select Repair This Computer.
  • You will get a Select an options screen with options to continue to Windows 10, shut down the computer, and Troubleshoot the computer.

Step 2. Go to "Troubleshoot computer > Advanced Options > Startup Settings > Restart".

Step 3. Press F5 or scroll to Safe Mode with Networking and press Enter to enter Safe Mode.

Boot PC into safe mode.

Method 4. Use EaseUS Partition Master

EaseUS Partition Master is a trustworthy tool. It comes with boot repair function. This feature automatically fixes many startup-related errors, including black screen errors on HP computers. Download this tool to your computer and follow the steps below to remove this error. It is very suitable for beginners. Even if you have no computer experience, you can follow the instructions below to complete the operation.

Free Download 

Windows 11/10/8/7100% Secure

Step 1. Start EaseUS Partition Master after connecting the external drive/USB to your computer, go to "Bootable Media," and click "Create bootable media."

create easeus partition master bootable disk

Step 2. Select an available USB Drive or CD/DVD and click "Create." You can also burn the Windows ISO file to the storage media.

create easeus partition master bootable disk

Step 3. Connect the created bootable drive to the new computer and reboot the computer by pressing and holding F2/Del to enter the BIOS. Then, set the WinPE bootable drive as the boot disk and press F10 to exit.

Step 4. Boot the computer again and enter the WinPE interface. Then, open EaseUS Partition Master and click "Boot Repair" under the "Toolkit" option.

open boot repair

Step 5: Select the system you want to repair and click "Repair."

click  repair

Step 6. Wait a moment, and you will receive an alert that the system has been successfully repaired. Click "OK" to complete the boot repair process.

click ok to complete the repair

Fix HP Laptop Black Screen After Sign In With Password

Many reasons may cause a black screen on laptops and computers, so it is to the solutions. If you can sign in with your password, Follow provided solutions here one by one to resolve the black screen issue on your HP laptop.

Quick Fix. Restart HP Laptop (3 minutes)

Step 1. Shut down the HP Laptop which displays with a black screen after login.

Step 2. Remove all power suppliers - the power cable, the batter, and external storage devices. 

Step 3Shut down the laptop and wait for 1-2 minutes. 

Step 4. Reconnect the laptop with powers with batter, power cable, and restart the laptop.

Step 5. Sign in with your password to see if the black screen issue resolved.

related articles

Your PC Ran into a Problem and Needs to Restart?

The blue screen error - 'Your PC ran into a problem and needs to restart' can be solved with simple clicks.

Your PC ran into a problem and needs to restart

If the problem continues, move on and try the following fixes for help.

Method 1. Restart the explorer.exe Process (2 minutes)

When the explorer.exe process is not working properly or being closed, the HP laptop will display with a black screen. By ending and restarting it in Task Manager, the problem can be resolved.

Step 1. Press Ctrl+Alt+Del so as to open the Task Manager. 

Step 2. Go to the Detail tab, scroll down and locate "explorer.exe".

Step 3. Select it and click "End Task".

Fix black screen by restarting explorer.exe

  • Restart the laptop to see if the black screen issue is resolved.
  • If you can't see the explorer.exe in Task Manager, continue the process.

Step 4. Click on "File" in Task Manager and select "Run new task".

Step 5. Type explorer.exe and hit Enter. Check if the process will run and restart the laptop to see if the black screen issue has gone.

Read Also:

Method 2. Update the Graphics Driver 

When the Graphics card or chipset drivers are up to date, you can use EaseUS DriverHandy to automatically update these drivers to resolve the graphics drivers. It's an easy-to-use tool. Download it and you can know how to fix your HP laptop easily.

Free Download 

Windows 11/10/8/7100% Secure

Step 1. Open EaseUS DriverHandy and scan your computer.

update and scan computer

Step 2. Choose the outdated drives and click "Update."

update outdated drivers

Step 3. Wait for the process to complete and restart the HP laptop.

Then check if the problem has been resolved. If not, don't worry. Continue with the next method.

📖Read Also: Acer Laptop Screen Black

Method 3. Undo Recent Changes, Perform System Restore (5 minutes)

If your HP laptop turns into a black screen due to a Windows OS update, you can undo the recent changes by performing a system restore, bringing the laptop to a healthy state, and fixing the black screen issue.

Step 1. Press Windows + R keys, type. control panel. Go to Control Panel and click on "System and Security".

Step 2. Click on "System" and then select "System Protection".

Step 3. Click on System Restore... button under System Restore. 

Step 4. Click Next and select the Restore Point that you want to use and click Next to continue.

Step 5.  Click Finish to confirm that you want to use the Restore Point that you’ve created to bring the OS to a previous state.

Confirm to finish System Restore in Windows 10.

After this, restart your computer, the black screen error will be removed.

Further ReadingWindows 11 Black Screen with Cursor


You may have learned about 6 ways to fix the HP laptop black screen. I have put the most effective one on the top in Fix 1. If you still have a problem, you can always contact us for help. If you want to recover data from other devices, you can also run EaseUS EaseUS Data Recovery Wizard at any time.

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Updated by Cici

Cici is the junior editor of the writing team of EaseUS. She accepted the systematic training on computers at EaseUS for over one year. Now, she wrote a lot of professional articles to help people resolve the issues of hard drive corruption, computer boot errors, and disk partition problems.

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Written by Brithny

Brithny is a technology enthusiast, aiming to make readers' tech lives easy and enjoyable. She loves exploring new technologies and writing technical how-to tips. In her spare time, she loves sharing things about her game experience on Facebook or Twitter.

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