Can't Find My WD Passport on Mac! How to Fix?

Have you ever faced the situation that your WD Passport hard drive not showing up on the Mac computer? If the answer is yes, then you're on the right page. In this article, we will tell you how to fix the WD Passport not showing up issue in detail. Keep reading.

Table of Contents

At this time, when you face any issue that WD My Passport is not showing up on Mac, you might want to dig deep to find the possible reasons and available solutions. In this article, we will discuss in detail fixing the WD My passport issue with Mac Computer. So, read this article carefully.

WD Passport not showing up on Mac

The main purpose of the WD My Passport external hard drive is to keep backup and store data. This is not a big issue that a WD My Passport external hard drive is not recognized by macOS. You had better clarify if the problem is caused by an external HDD error or a macOS crash. Here are six fixes for you on Mac for fixing the problem.

Fix 1. Change another cable

This is the essential thing that you need to analyze in the starting. It may be the internal wring defect. Change another cable to see if the problem still exists.

Fix 2. Try another USB port

A faulty USB port is another culprit you can't see the WD My Passport on your Mac. Switch another USB port, or connect another USB drive to the same port to see if the problem still exists.

Fix 3. Update to the latest WD drive unlock application

On Mac computers, you need to first unlock the WD drive before access it normally. After the macOS Big Sur update or when connecting to an Apple Silicon M1 MacBook Air, you might even see an error message saying "You must run the WD Drive Unlock application from the WD Drive Unlock CD associated with the drive you want to unlock". If you're in this situation, download and install the latest WD Discovery Utilities from the official website.

Fix 4. Check Mac Finder Preferences

If your WD My Passport is showing up in neither the Finder nor the desktop, it's possible that the configuration of the Finder Preferences prevents your Mac detects the external hard drive. In other words, you didn't allow the connected external hard drives to show up in the Finder or on the desktop. Here, follow the steps below to check the Finder Preferences.

Step 1. Visit the Finder > Preferences > General Tab.

Step 2. Mark the External Disk option in the Finder Preferences.

Tick External disks in Finder Preferences

Step 3. In the Sidebar and mark External Disks again under Locations. This is to show your WD Passport external hard drive in Finder.

Tick External Disks in Sidebar

Fix 5. Repair WD My Passport with First Aid

Sometimes you can't see your external hard drive or USB flash drive showing on Mac is because there are minor hardware errors. You might not know what these errors are, but you can repair them by yourself. The tool you can apply is First Aid. It is a built-in feature on macOS to help users to repair hard disk related problems. This solution won't cause data loss, so you don't need to worry about whether you need to make a whole backup first.

Step 1. Go to System Preference > Disk Utility.

Step 2. Choose the WD external hard drive, and click "First Aid" on the top of the right panel.

Step 3. Click "Run" to confirm the operation. Then the system will start to check and repair your WD My Passport external hard drive.

Running First Aid to repair external hard drive

If the hardware errors are the culprit of your problem, then running a First Aid could possibly bring things back to normal. If this one is failed, try the last method.

Fix 6. Format the WD External Hard Drive

Before reading this last solution, you should remember that this should be the last resort. Format your drive will erase all data on it.

Formatting a hard drive is the most straightforward way to factory reset it. It means erasing all data and settings on the hard drive. The reason why this can be applied as a solution is when you erase all data on this hard drive, you also permanently deleted all the culprit files. And if you have backed up your external hard drive before, you can restore the backup after formatting. If you don't, there is still data recovery software that can rely on. In the following part, we will tell you how to save your WD Passport hard drive's data to another safe location ahead of formatting it.

EaseUS Data Recovery Wizard for Mac is a trustworthy data recovery tool. Millions of users have applied this tool to bring back their lost, deleted, or formatted data. If you don't have a full backup of your device, follow the steps below to save your data.

Step 1. Search for lost files

Correctly connect your external hard drive to your Mac. Launch EaseUS Data Recovery Wizard for Mac, and select the external hard drive. Then, click "Search for lost files" to find lost/deleted files on your external devices.

Note: Before data recovery, you'd better click "Disk Backup" from the left sidebar to create a backup of your external hard drive to avoid further data loss. After backing up the external hard drive, the software can recover data from your external hard drive's backup, and you can remove the external hard drive and use it again.

select the external hard drive and click Search for lost files

Step 2. Filter and find lost files

After the scan, all file types will be presented in the left panel. Select the file type to find wanted files on your external devices.

scan for lost files on external hard drives

Step 3. Preview and recover

Click the file and preview it. Then, select the files you want to recover and click the "Recover" button. You can save your data to local and cloud drives.

recover lost files on external hard drives

Now, you can start to format your WD Passport external hard drive.

Step 1. Go to Disk Utility > View > Show All Devices.

Step 2. In the sidebar, select your WD Passport hard drive, then click the Erase button.

Step 3. Click the Scheme pop-up menu, then choose GUID Partition Map.

Step 4. Click the Format pop-up menu, then choose a file system format.

Step 5. Enter a device name and click Erase.

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This article offers a complete guide to help you fix the WD external hard drive not showing up the issue in different situations. It's worth mentioning again that once this issue happens, rescue files from your WD Passport hard drive with EaseUS Data Recovery Wizard for Mac first.

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Updated by Cedric

Cedric Grantham is a senior editor and data recovery specialist of EaseUS. He mainly writes articles and how-to tips about data recovery on PC and Mac. He has handled 10,000+ data recovery cases and is good at data recovery of NTFS, FAT (FAT32 and ExFAT) file systems, and RAID structure reorganization.

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Written by Jean

Jean is recognized as one of the most professional writers in EaseUS. She has kept improving her writing skills over the past 10 years and helped millions of her readers solve their tech problems on PC, Mac, and iOS devices.

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