How to Restore AI Files After Adobe Illustrator CC Crashes

If you lost AI files in Windows 10 because Adobe Illustrator CC 2019 suddenly stops working or crashes, don't worry, follow the following methods to fix Illustrator crashes when closing, and download the best Adobe file recovery software to restore deleted/lost AI files with ease.

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Written By

Tracy King

Updated on

21 May 2024

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9 Min

Adobe Illustrator Keeps Crashing When Closing on Windows 10/11

"This morning, I was using Adobe Illustrator CC 2019 on my PC to edit a graphic. Suddenly, the program crashed and stopped working when closing. Then I tried to relaunch Illustrator but failed. In this way, I lost the unsaved graphic, which was editing on AI. So do you have any idea to recover lost AI files and fix Adobe Illustrator that keeps crashing on Windows 10?"

Have you ever met that Adobe Illustrator suddenly keeps crashing or not responding when opening or saving without any signal? Or have you encountered data loss of the Illustrator files? If you are troubled by Adobe Illustrator 2019 keeps crashing issue and are looking for practical solutions, you can follow the solutions offered below to fix Adobe Illustrator CC's crashing error on Windows 10  and restore lost AI files with ease now.

Workable Solutions Step-by-step Troubleshooting
Fix 1. Restore AI Files from AutoSave Go to "Preference" > click on "File Handling & Clipboard" > check "Automatically Save Recovery...Full steps
Fix 2. Use File Recovery Software Launch EaseUS Data Recovery Wizard, hover on the partition you want to recover...Full steps
Fix 3. Update Adobe Illustrator Open Adobe Creative Cloud desktop app. Click the three vertical dots icon on the upper-right side...Full steps
Fix 4. Fix Illustrator in Safe Mode Restart PC and relaunch Adobe Illustrator CC 2017/18/19 on Windows 10...Full steps

Why Does Illustrator Keep Crashing

Adobe Illustrator is unable to identify the cause of the crash. There are several possible reasons as listed below.   

  • The old versions of Illustrator, like CC 2017/2018
  • Third-party plugins
  • Corrupted fonts
  • Network issue when you open and save files 

How to Fix Adobe Illustrator Keeps Crashing on Windows 10/11

If the Adobe Illustrator keeps crashing when opening or closing, there will be a great inconvenience. To troubleshoot, try the solutions here. 

1. Restore Lost AI Files After Adobe Illustrator Crashes

The unexpected Illustrator crash may cause the on-editing file loss; you can try to recover the unsaved file first, then fix the crash issue in time. Here you have two options to restore lost AI files, and you can selectively follow either way to get lost AI files back now.

Option 1. Restore Unsaved AI files from AutoSave

If you've turned on the Data Recovery feature in Adobe Illustrator, you can restore unsaved AI files. It also works when you try to repair corrupted Illustrator files. Restore your files with the below tips:

Step 1. Go to "Preference" > click on "File Handling & Clipboard" > check "Automatically Save Recovery Data Every" (set data backup frequency 2 minutes for example) and uncheck "Turn off Data Recovery" for complex document > click "OK" to keep all changes;

Step 2. Force to quit Adobe Illustrator and re-open Adobe Illustrator again > click "OK" > save the recovered file as a new file on your PC. In this way, your unsaved AI files will be restored. If you don't find lost AI files, follow the below guidelines to restore AI files.

  • Navigate to the below path and open the Preference file: ​C:/Users//AppData/Roaming/Adobe/Adobe Illustrator Settings/en_US*/x64/Adobe Illustrator Prefs;
  • Open the "Preference" file with a text editor and navigate to: /aiFileFormat {/PDFCompatibility 1enableATEReadRecovery 0 /enableContentRecovery 0/enableATEWriteRecovery 0/clipboardPSLevel 3};
  • Change "enableContentRecovery" value from 0 to 1 and save the file. If you don't find the enableContentRecovery configuration in /aiFileFormat, add /enableContectRecovery1 in the folder and save all changes.
  • Click "OK" to save the file on your PC then.

Option 2. Restore Lost Adobe Illustrator Files with Adobe File Recovery Software

If you accidentally deleted or lost AI files on your PC, don't worry. You may directly restore lost Adobe Illustrator files from Windows PC within three steps by using professional EaseUS Data Recovery Wizard - EaseUS Data Recovery Wizard.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

This software allows you to thoroughly scan and find all AI files in Windows 10 with its Quick Scan and Deep Scan modes. If you prefer a simple way to find lost Adobe Illustrator files, download EaseUS Adobe file recovery software for free and follow the below steps to get lost AI files back now. Except for AI files, this tool also enables you to restore lost PSD files in any tough situation, like formatting, mistaken deletion, virus attack, and more. 

Step 1. Choose the location and start scanning

Hover on the SD card, camera, or hard drive partition where you deleted/lost pictures, then click "Scan for Lost Data".

select a location and scan for lost pictures

Step 2. Select the pictures you want to recover

Once the scanning completes, select "Pictures" in the left panel. If you want to locate the lost photos, click "Lost Files Only" on the top-right side. Then, you can find photos according to the devices, types, and dates.

filter the lost photos

Step 3. Recover lost photos

After the preview, click "Recover" and choose another location to save the desired pictures. You can save the recovered photos your local drive, external storage device or cloud storage.

Recover lost photos

2. Update Adobe Illustrator to the Latest Version

Since crash on Adobe Illustrator CC 2017/2018 happens very often, you can update the program to the latest version 2019.

Step 1. Open Adobe Creative Cloud desktop app.

Step 2. Click the three vertical dots icon at the upper-right side of the app and choose "Check for APP Updates".

illustrator keeps crashing

Step 3. Then, you will see the checking result. If it displays an Update button next to Illustrator CC, please press that button to update the software.

After updating Adobe Illustrator, you can re-open it to see whether the Adobe Illustrator keeps crashing issue disappears. If the problem persists, you need to try the following method.

3. Fix Crashed Adobe Illustrator in Safe Mode on Windows 10/11

Here are some detail steps that you may need to follow and repair corrupted AI if your Adobe Illustrator crashes on your PC:

Step1. Restart PC and relaunch Adobe Illustrator CC 2017/18/19 on Windows 10.

Step 2. Check and update Adobe Illustrator CC to the latest version.

Step 3. Click on "Run Diagnostics" > select to launch Illustrator in "Safe Mode" > click on each item in the list that cause AI crash error (such as corrupted fonts, plug-ins or out-of-date drivers, etc.).

illustrator keeps crashing

Step 4. Check the troubleshooting tips for each item and follow tips to correct problems.

Step 5. Select Enabled when Illustrator is relaunched when all problems have been fixed > click "Enable on Relaunch". When all problems have been fixed in Adobe Illustrator, Illustrator will launch in Normal Mode, and it will work normally again.

  • Updated by

    Jaden is one of the editors of EaseUS, who focuses on topics concerning PCs and Mac data recovery. Jaden is committed to enhancing professional IT knowledge and writing abilities. She is always keen on new and intelligent products.…
  • Written by

    Tracy became a member of the EaseUS content team in 2013. Being a technical writer for over 10 years, she is enthusiastic about sharing tips to assist readers in resolving complex issues in disk management, file transfer, PC & Mac performance optimization, etc., like an expert.…
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