Restore Lost AI Files After Adobe Illustrator CC Crashes on Windows 10

Tracy King updated on Dec 11, 2020 to File Recovery | How-to Articles

If you lost AI files in Windows 10 because Adobe Illustrator CC 2019 suddenly stops working or crashes, don't worry, follow the following methods to fix Illustrator crashes when closing, and download the best Adobe file recovery software to restore deleted/lost AI files with ease.

Adobe Illustrator keeps crashing when closing on Windows 10, how to fix it and restore lost AI files?

"This morning, I was using Adobe Illustrator CC 2019 on my PC to edit a graphic. Suddenly, the program crashed and stopped working when closing. Then I tried to relaunch Illustrator but failed. In this way, I lost the unsaved graphic, which was editing on AI. So do you have any idea to recover lost AI files and fix Adobe Illustrator keeps crashing on Windows 10?"

Have you ever met that Adobe Illustrator suddenly keeps crashing or not responding when opening or saving without any signal? Or have you encountered data loss of the Illustrator files? If you are troubled by Adobe Illustrator 2019 keeps crashing issue and are looking for practical solutions, you can follow solutions offered below to fix Adobe Illustrator CC keeps crashing error on Windows 10  and restore lost AI files with ease now.

Workable Solutions Step-by-step Troubleshooting
Fix 1. Restore AI Files from AutoSave Go to "Preference" > click on "File Handling & Clipboard" > check "Automatically Save Recovery...Full steps
Fix 2. Use File Recovery Software Launch EaseUS Data Recovery Wizard, hover on the partition you want to recover...Full steps
Fix 3. Update Adobe Illustrator Open Adobe Creative Cloud desktop app. Click the three vertical dots icon at the upper-right side...Full steps
Fix 4. Fix Illustrator in Safe Mode Restart PC and relaunch Adobe Illustrator CC 2017/18/19 on Windows 10...Full steps

Why Does Illustrator Keep Crashing

Adobe Illustrator is unable to identify the cause of the crash. There are several possible reasons as listed below.   

  • The old versions of Illustrator, like CC 2017/2018
  • Third-party plugins
  • Corrupted fonts
  • Network issue when you open and save files 

How to Fix Adobe Illustrator Keeps Crashing on Windows 10

If the Adobe Illustrator keeps crashing when opening or closing, there will be a great inconvenience. To troubleshoot, try the solutions here. 

1. Restore Lost AI Files After Adobe Illustrator Crashes

The unexpected Illustrator crash may cause the on-editing file loss; you can try to recover the unsaved file first, then fix the crash issue in time. Here you have two options to restore lost AI files, and you can selectively follow either way to get lost AI files back now.

Option 1. Restore Unsaved AI files from AutoSave

If you've turned on Data Recovery feature in Adobe Illustrator, you can restore unsaved AI files with below tips:

Step 1. Go to "Preference" > click on "File Handling & Clipboard" > check "Automatically Save Recovery Data Every" (set data backup frequency 2 minutes for example) and uncheck "Turn off Data Recovery" for complex document > click "OK" to keep all changes;

Step 2. Force to quit Adobe Illustrator and re-open Adobe Illustrator again > click "OK" > save the recovered file as a new file in your PC. By this way, your unsaved AI files will be restored. If you don't find lost AI files, follow below guidelines to restore AI files.

  • Navigate to below path and open Preference file: ​C:/Users//AppData/Roaming/Adobe/Adobe Illustrator Settings/en_US*/x64/Adobe Illustrator Prefs;
  • Open the "Preference" file with a text editor and navigate to: /aiFileFormat {/PDFCompatibility 1enableATEReadRecovery 0 /enableContentRecovery 0/enableATEWriteRecovery 0/clipboardPSLevel 3};
  • Change "enableContentRecovery" value from 0 to 1 and save the file. If you don't find the enableContentRecovery configuration in /aiFileFormat, add /enableContectRecovery1 in the folder and save all changes.
  • Click "OK" to save the file on your PC then.

Option 2. Restore Lost Adobe Illustrator Files with Adobe File Recovery Software

If you accidentally deleted or lost AI files in your PC, don't worry. You may directly restore lost Adobe Illustrator files from Windows PC within three steps by using professional hard drive recovery software - EaseUS Data Recovery Wizard.

This software allows you to thoroughly scan and find all AI files in Windows 10 with its Quick Scan and Deep Scan modes. If you prefer a simple way to find lost Adobe Illustrator files, download EaseUS Adobe file recovery software for free and follow below steps to get lost AI files back now. Except for AI files, this tool also enables you to restore lost PSD files on any tough situation, like formatting, mistaken deletion, virus attack, and more. 

Step 1. Choose the location and start scanning.

Launch EaseUS Data Recovery Wizard, hover on the partition or device you want to recover images from and then click "Scan".

select a location and click scan

Step 2. Select the images you want to recover.

Wait until the scanning completes and then select the photos you want to recover. To locate the items faster, click "Filter" > "Pictures" or search for images via the search bar.

Choose files to recover

Step 3. Recover images.

Click "Recover" and choose a location on another disk or device to save the recovered images.

Recover lost data

2. Update Adobe Illustrator to the Latest Version

Since crash on Adobe Illustrator CC 2017/2018 happens very often, you can update the program to the latest version 2019.

Step 1. Open Adobe Creative Cloud desktop app.

Step 2. Click the three vertical dots icon at the upper-right side of the app and choose "Check for APP Updates".

illustrator keeps crashing

Step 3. Then, you will see the checking result. If it displays an Update button next to Illustrator CC, please press that button to update the software.

After updating Adobe Illustrator, you can re-open it to see whether the Adobe Illustrator keeps crashing issue disappears. If the problem persists, you need to try the following method.

3. Fix Crashed Adobe Illustrator in Safe Mode on Windows 10

Here are some detail steps that you may need to follow and repair corrupted AI if your Adobe Illustrator crashes on your PC:

Step1. Restart PC and relaunch Adobe Illustrator CC 2017/18/19 on Windows 10.

Step 2. Check and update Adobe Illustrator CC to the latest version.

Step 3. Click on "Run Diagnostics" > select to launch Illustrator in "Safe Mode" > click on each item in the list that cause AI crash error (such as corrupted fonts, plug-ins or out-of-date drivers, etc.).

illustrator keeps crashing

Step 4. Check the troubleshooting tips for each item and follow tips to correct problems.

Step 5. Select Enabled when Illustrator is relaunched when all problems have been fixed > click "Enable on Relaunch". When all problems have been fixed in Adobe Illustrator, Illustrator will launch in Normal Mode, and it will work normally again.

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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