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[Solved] PowerPoint Won't Play Audio or Video on Windows 10

PowerPoint won't play media is a common error that may occur due to various reasons. This post provides seven workable solutions to fix Powerpoint cannot play media. Keep reading and repair your PowerPoint errors in Windows 11/10/8/7.

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Table of Contents

Microsoft PowerPoint is a renowned tool that is usually used for making college or business presentations. In MS PowerPoint, you can incorporate videos, animations, and audio recordings to uplift the quality of the presentation and make it more appealing. Nevertheless, it has been seen that sometimes PowerPoint cannot play media!

A video or an audio file in a running presentation might get stuck or demonstrate an error, which may baffle you. This issue generates due to wrong PowerPoint settings or a conflicting video format. In case this issue pops up out of the blue, consider these solutions underneath to solve PowerPoint cannot play media issue. Let's get started!

Workable Solutions Step-by-step Troubleshooting
Check the Video Format It's possible that the video won't play or have any music if PowerPoint doesn't allow...Full steps
Convert to a Supported Format Access the PPT presentation. Choose "File > Account". The MS Office edition...Full steps
Set the Media Compatibility Visit the "Info" section situated in the "File" section. It is the foremost tab in the PowerPoint window's ribbon...Full steps
Redownload the Video If the MS PowerPoint upholds the video file format but cannot play it, the chances are something's...Full steps
Embed the Code Go to the YouTube video you want to include in your presentation using the search bar...Full steps

How to Fix PowerPoint Cannot Play Media (7 Ways)

 PowerPoint presentations merge a wide array of media into slideshows, and the users often include videos and audio to make the presentation more enticing. PowerPoint can't play media is one of the peskiest problems that can emerge out of nowhere. But the issue is fixable! Before moving to the solutions, here is the main timeline of the video added to fix the audio, and the video does not play in PowerPoint.

  • 0:00 Introduction
  • 0:51 Optimize media compatibility
  • 2:13 Clean the temp folder

Here are the top 7 ways to fix this PowerPoint error. These below-mentioned methods are applicable to PowerPoint 2010, 13, 16, and 19. 

Method 1. Check the Video Format

It's possible that the video won't play or have any music if PowerPoint doesn't allow the video format. For instance, the movie won't play in PowerPoint if your file name is .swf. You must look for another movie or employ an internet video translator in this situation. 

Method 2. Convert Audio/Video to a Supported Format

If your PowerPoint presentation can't play a media file, it implies you're utilizing an unsupported video or audio format. Therefore, you need to convert your video or audio and incorporate those into your PowerPoint slide. In order to verify which MS PowerPoint version you're using in Windows, follow the steps below:

Step 1. Access the PPT presentation.

Step 2. Choose "File > Account".

convert audio to a supported format

Step 3. The MS Office edition will be displayed. Since PowerPoint is a component of Microsoft Office, it comes with the identical edition as your Office program. Your PowerPoint, for instance, will be 13 if you are using MS Office Professional Plus 13. You can also select About PowerPoint to affirm by doing so.

Method 3. Set the Media Compatibility

Optimizing media compatibility is the best solution to get rid of a corrupted file. Follow the below-mentioned steps to boost the video file's compatibility with your PowerPoint presentation.

Step 1. Navigate to "Info"

Visit the "Info" section situated in the "File" section. It is the foremost tab in the PowerPoint window's ribbon.

Step 2. Hit the "Check Compatibility" option

The subsequent stage is to hit the "search for issues" and hit "check compatibility" from the drop-down option.

Set the Media Compatibility

Step 3. Hit the OK button

When you choose the "Check compliance" button, Microsoft PowerPoint will instantly identify the media files, inform you of any problems with your video clip, and make an effort to resolve them.

Press the "Ok" option once the video file optimization procedure has finished, and the problem should be fixed.

Method 4. Redownload the Video

If the MS PowerPoint upholds the video file format but cannot play it, the chances are something's off about the video. You need to play the movie outside of PowerPoint to evaluate it. Several reasons why the footage in your PowerPoint slide presentation won't play:

  • The storage area is damaged.
  • The movie's soundtrack isn't timely.
  • There could be some files lacking from the movie.
  • The actual recording is broken or tampered with.

Therefore, one of the most straightforward fixes is redownloading the video from a distinct source. Lastly, don't forget to check if the YouTube video you're using is still accessible.

Method 5. Embed the Code for YouTube Videos

Do you want to incorporate a video in your PPT from YouTube? If yes, copying and pasting the link to your PPT will not be sufficient. Instead, you will need to insert the video's code in the PPT. Therefore, the steps for embedding the code for YouTube videos are the following:

Step 1. Go to the YouTube video you want to include in your presentation using the search bar.

Step 2. Hit Share and then choose Embed to insert the movie.

Step 3. Write down the embed code.

Step 4. Select Media > Video on the Embed menu in PowerPoint.

Step 5. Paste the YouTube video code into the Online Movies section.

Embed the Code for YouTube Videos

Step 6. Press insert.

If you've embedded an online video, validate your internet signal before your demonstration. The clarity of the video will suffer, or the video might blur due to a bad link.

Method 6. Clear the TEMP Folder

The existence of some storage media files may have an impact on the general functionality of PowerPoint and contribute to the PowerPoint cannot play media problem. To test whether removing a few temporary files has an impact, try the below-mentioned solutions:

Step 1. Windows + R button needs to be pressed together.

Step 2. Once the dialogue box opens, %temp% - this path must be typed.

open the temp folder

Step 3. Pick out and remove any folders with the TMP path suffix.

Step 4. Reboot your machine after the leftover files have been removed.

clear the temp files

Method 7. Open PowerPoint in Office Safe Mode

This method entails Open PowerPoint in Office Safe Mode, which can easily eliminate the PowerPoint cannot play media issues. Follow the steps below:

Step 1. Hit the CTRL key to start the program.

Step 2. You need to double-click the icons PPS, PPTX, PPT, and PPSX files.

Step 3. Until you notice a text box, keep hitting the CTRL key.

Step 4. Hit the "Yes" button if you're willing to open PPT in the office safe mode. 

Open PowerPoint in Office Safe Mode

How to Repair Corrupted PowerPoint Video

Are you unable to insert a video on your PPT file? This problem, "PowerPoint cannot play media", may happen anytime without prior notice! So, how can you repair a corrupted PowerPoint video?

Stop wondering, as there's a professional tool for this issue, for example, EaseUS Data Recovery Wizard. Any form of video, including MP4, MOV, and AVI files, can be repaired by the video repair software. Moreover, this program can restore videos from hard drives, SSDs, USB flash drives, pen drives, and other storage devices. The best features of this tool are the following:

In case you have a corrupted file or videos, those can be repaired in several scenarios, which are the following:

  • Shooting
  • Converting
  • Recording
  • Editing...

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Step 1. Add your broken videos

Open EaseUS Data Recovery Wizard and click "Add Videos" to add corrupted or damaged videos, such as MP4, MOV, MKV, etc., to the repair list.

Add your broken videos

Step 2. Start repairing damaged videos

Select the damaged video files from the list and click the "Repair" button to start the video repair process.

Start repairing damaged videos

Step 3. Preview and save broken videos

After a few minutes, you can find the damaged videos repaired. Before clicking the Save button, preview the video files to ensure the damaged MP4/MOV/MKV/AVI video repair quality.

Preview and save broken videos

Step 4. Utilize the advanced repair option

If the videos are not repaired successfully after a quick repair, the videos are damaged severely. Move to the "Advance Repair" mode, which utilizes sample video files to increase the video repair rate. To begin, click "Advanced Repair" and then "Add" to select the sample video.

Utilize the advanced repair option

Step 5. Repair the video

The software utilizes advanced technology to scan and analyze the file structure and data of the sample video. Click "Repair Now" to initiate the repair process. Once done, view the repaired video if you wish.

Repair the video


PowerPoint aids you in using video, audio, and images to be highly spontaneous and interactive with the audience. But often, the issue "PowerPoint cannot play media" ensues, which no one wants to deal with. Thankfully, with the aforementioned methods, you can easily eliminate this error and give a presentation without a hassle.

These are the most practical solutions to help you repair corrupted video files. This article also includes the best software to repair corrupted PowerPoint videos: the EaseUS free data recovery software. Download this video repair tool now and repair videos from any smartphone, dash cam, and camera. 

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PowerPoint Won't Play Audio or Video FAQs

Follow the FAQs below to better understand the topic:

1. Why are my videos not playing in PowerPoint?

There are several instances why the video in your PowerPoint presentation won't play:

2. How do I fix the media player not playing?

When Windows Media Player ceased functioning following the most recent Windows Update, you could use System Restore to confirm that the upgrade is to blame. In the Start menu, enter "system reset" to get started. Click System Restore in the System Settings window after choosing to Make a restore point.

3. How do I enable media playback?

To enable media playback, hit the "start" button, choose "settings"> "Apps"> "Apps and Features"> "Handle optional features"> "Incorporate a feature"> "Windows media player", after that hit "Install".

4. Why can't I insert MP4 into PowerPoint?

Suppose your multimedia file is in an accepted format but won't play in PowerPoint. In that case, you could change the media file to the suggested format or incorporate a missing codec into your computer. Transforming your video file is simpler than figuring out each unique codec's mysteries.

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Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working in EaseUS for over ten years, starting from a technical writer to a team leader of the content group. As a professional author for over 10 years, she writes a lot to help people overcome their tech troubles.

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Written by Brithny

Brithny is a technology enthusiast, aiming to make readers' tech lives easy and enjoyable. She loves exploring new technologies and writing technical how-to tips. In her spare time, she loves sharing things about her favorite singer - Taylor Swift on her Facebook or Twitter.

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