Solved: Restore Data from Unmounted External Hard Drive on Mac

Tracy King updated on Nov 05, 2020 to Mac File Recovery | How-to Articles

When an external hard drive becomes inaccessible or unrecognized on your Mac computer, check it in Disk Utility. If it shows as unmounted, you’ll need to mount the external hard drive and make it recognizable. The best solution is available here for you to follow and fix this issue without losing any data.

The provided solution for fixing unmounted external hard drives can also be applied to fix unmounted USB drive, Thunderbolt drive, firewire drive, etc., on Mac. If you are unable to access or view your external hard drive on Mac desktop, follow-through the following process to make your device accessible without losing any data:

Workable Solutions Step-by-step Troubleshooting
Part 1. Check Drive Check external hard drive cable, the USB port on Mac, and its state in Disk Utility...Full steps
Part 2. Mount "Unmounted" Drive Open Disk Utility > Select the unmounted external hard drive > Select "Mount"...Full steps
Part 3. Recover Lost Data If you lost drive data, run EaseUS Data Recovery Wizard for Mac to bring it back...Full steps
Part 4. Change Drive Format If Mac is not compatible with the drive format, use Disk Utility to erase it to Mac OS Extended...Full steps

Have you ever met this problem that you tried to open an external hard drive on your Mac computer but the disk displayed as unmounted? If yes, you are in the right place. Here we'll take the unmounted external hard drive as an example to show you how to force the unmounted external hard drive show up on your Mac desktop without losing any data.

You can follow to resolve the same issue on your own now.

Part1. Check External Hard Drive

Before you start to fix the external hard drive unmounted error, you should first check the external hard drive, finding the real cause of the device unmounted error.

Follow through the checking tips here and find out the problem:

# 1. Check the cable

Check if the external hard drive cable is plugged in correctly, not loose. If yes, fasten it. Also, check if the external hard drive is probably plugged in the Mac computer via its connection cable. If not, re-plug the drive and reconnect it to Mac. If it turns out the drive connection cable is damaged, replace one and your problem is resolved.

# 2. Switch USB port 

Change a USB port and reconnect the external hard drive. If the external hard drive shows up, congratulations. If not, continue with the next tip.

# 3. Check disk file system

Mac computer can read HFS+, NTFS, FAT32, exFAT, and exFAT. If your external hard drive is another recognizable format, reformat it to a readable file system for Mac.

# 4. Check Disk Utility

  • Open Disk Utility by opening new Finder windows > Applications > Utilities > Double-click to bring up Disk Utility. 
  • Check if the external hard drive is visible.

Check external hard drive state in Disk Utility

  • If yes, you can simply follow through the next 2 parts to mount your external hard drive and get your data back with ease. If the external hard drive icon doesn't appear below the External section, it means that there might be a problem on your drive. You need to either get a repair or replace it as it might have failed and if it's totally crashed, there's not really much you can do at that point.

Part 2. Mount 'Unmounted' External Hard Drive 

Mac Disk Utility is a professional tool that helps resolve most disk management issues on Mac, functioning similarly to Disk Management in Windows OS.

When a storage device becomes unmounted as shown on this page, Disk Utility also assists mounting the device and fixing it back to a healthy state:

Step 1. Open a new Finder window, click "Application" and open "Utilities".

Step 2. Locate and double click "Disk Utility" to launch it. Locate the external hard drive at the left panel under the External section.

You'll see that the external hard drive is greyed out, marked as untitled. (Untitled means unmounted on Mac computer.)

Unmount external hard drive.

Step 3. Select the untitled external hard drive and click the "Mount" button from the Disk Utility bar.

Unmount external hard drive and make it recognizable.

After this, you can restart the Mac computer and reconnect the external hard drive. There, you are good to go and check whether you can access and use the existing data in your external hard drive again.

If not, move to Part 3 and restore all lost and existing data from the external hard drive with ease.

Part 3. Restore Lost Data after Mounting External Hard Drive

Theoretically, if an external hard drive becomes inaccessible after mounting on Mac with Disk Utility, something was wrong with your device. It is caused by the mounting but the device itself.

And the best way is to apply professional Mac hard drive data recovery software to bring your saved data out of the device immediately. EaseUS Data Recovery Wizard for Mac is able to scan and bring all existing data with lost files back from your external hard drive on Mac OS X and macOS systems.

Follow the step-by-step guide below to bring your external hard drive data back:

Step 1. Correctly connect your USB flash drive to your Mac. Launch EaseUS Data Recovery Wizard for Mac. Start selecting the flash drive and click "Scan" to let the software search lost files on it.

select the flash drive where data lost and click scan

Step 2. After a quick scan and deep scan, all files will be presented in the left panel in the scan results.

scan lost data on the flash drive

Step 3. Select files you want to recover and click the "Recover Now" button. Don't save the recoverable files to the USB drive itself in case of data overwriting.

click recover now button to recover lost flash drive data on your Mac

Note: Remember to save your data to another secure location before making sure the external hard drive is secure to store files again.

Bonus Tip: Format External Hard Drive for Mac Compatibility

As we have mentioned, that when the external hard drive file system is unrecognizable on Mac, it may not mount to Mac. Also, if the external hard drive is still inaccessible after mounting, you will need to format the device for Mac compatibility.

Here are the steps:

Step 1. Connect the external hard drive to Mac and open Applications > Utilities > Double-click to launch Disk Utility.

Step  2. Select the external hard drive in Disk Utility and click "Erase" at the top pane.

Erase unmounted external hard drive.

Step 3. Set the external hard drive as "Mac OS Extended (Journaled) next to "Format".

Step 4. Rename the drive if you want and click "Erase" to confirm again.

Erase unmounted external hard drive to Mac compatible.

After this, you can restart the Mac computer and reconnect your external hard drive. Then you should be able to access and save new data on the drive again.

People Also Ask

Some Mac users may still not clear about mounting and unmounting issues on the Mac computer. Here we have collected some frequently asked questions about mounting and unmounting Mac drive and left a brief answer below each question. Find out answers on your own.

1. What does unmounted hard drive mean?

A mounted drive on Mac computer can be directly detected by the operating system and users can directly access saved files on it.

But when a hard drive is unmounted, it will neither be recognized by the Mac operating system or showing up on the computer. 

2. Why won't my external hard drive mount on Mac?

There are many reasons that may cause the external hard drive unmounted on Mac. Here is a list of the major causes:

  • Hardware and connection issue
  • Corrupted disk
  • Incorrect formatting of the disk
  • Software conflict
  • Malfunction of macOS

Based on these reasons, we suggest you back up essential data more regularly. Sometimes, even two copies of essential files are acceptable. 

3. How do I mount an unmounted hard drive or external hard drive Mac?

  • First, make sure that your external or internal hard drive is correctly connected to your Mac computer.
  • Next, reboot the Mac computer and open Disk Utility > locate and select the unmounted drive > Select Mount at the top menu.
  • Last, reboot Mac computer again to keep all the changes. 

After this, you should be able to access your device and use the saved data again. If your files are missing on the mounted the drive, EaseUS Data Recovery Wizard for Mac is always ready to help. 

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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