Restore Lost Documents and Files after Windows 10 (1903/1809) Update

Tracy King updated on Sep 22, 2020 to Data Recovery | How-to Articles


Losing important documents or files due to Windows 10 update or forced update really makes people annoyed. If your files are deleted by Windows 10 version 1903/1809/17763.107 update, or you lose important documents after Windows 10 update without backups, don't be panic. Follow effective methods and solutions here to get your lost files back.

 Important Suggestions from Microsoft
Restore Lost Documents After Windows 10 Update
Steps to Update to the Newest Version of Windows 10
Other Free Methods to Find Lost Documents/Files

Documents Folder/ User Files Are Missing After Windows 10 Update

Although Microsoft has paused the rollout of the Windows 10 Update (version 1903/1809) for all users, some users report that it causes their files to be deleted.

"My 'Documents' folder is missing somehow causing all of my personal documents (Word docs, spreadsheets, etc) to disappear... My last backups are ancient," This is one case from Twitter.

"Windows 10 (version 1809) really caused big trouble! My sister told me that her designing documents all disappeared after updating Windows 10. All the works and backups were all gone. How to deal with that?"

"As far as I can tell, my computer downloaded the latest Windows 10 update around 3 pm today and during that process, it unlinked my Documents directory then unpacked its own setup files that overwrote my own files. I am so angry at Microsoft right now – if this is the case."

Windows 10 update deletes files.

The main cause of the issue has not been determined, however, it does not seem to affect photos or music. Only files in the main "Documents" folder appear to have been deleted. 

It's really annoying to find that important data or files get deleted due to system update. Things even become worse when Windows 10 updates automatically, causing quite a lot of unexpected troubles to quite a lot of Windows 10 users. How to restore those deleted files due to Windows 10 update? Read and find effective data recovery solutions here now:

Important Suggestions from Microsoft

If you have manually or automatically checked for Windows updates and believe you have an issue with missing files after an update, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area. You can also contact the support team to get help on the official website. 

If you have manually downloaded the Windows 10 version 1903/1809 Update installation media, please don't install it and wait until new media is available. Microsoft promises to recover files deleted by Windows 10 bug, you have to wait for this solution.

If data recovery is an urgent issue for you, you must follow the next solution to get back deleted files after Windows 10 update.

Quick and Effective Way to Restore Lost Documents After Windows 10 Update

EaseUS data recovery software - Data Recovery Wizard serves great Windows users with powerful data recovery capacity for restoring lost data due to system updating. Download EaseUS Data Recovery Wizard and restore lost documents after Windows 10 forced the update:

Step 1. Choose the file location to scan.

Run EaseUS Data Recovery Wizard on your computer. Choose the drive where you lost files and click "Scan". If you lost files were on an external storage device, connect it to your computer firstly.

select the file location and click scan

Step 2. Scan the lost files.

The software will start immediately a quick scan for deleted files, and later a deep scan will launch to scan more lost files all over the selected drive. After the scan, you can use the Filter to quickly filter a specific file type.

scan the lost files

Step 3. Preview and restore files.

Double-click on a file allows for a full preview. Finally, select the desired files, click "Recover" and browse a location to save all the files at once.

recover lost files

Safe Steps to Update to the Newest Version of Windows 10

If you really want to update to Windows 10, you must follow the steps below to avoid data loss.

1. Take A Full Backup Before Update

A full system backup enables you to downgrade Windows anytime even if you've exceeded the 10 days' rollback limitation. It's time to make full preparation for a risk-free and worry-free update.

backup data before windows 10 update

2. Increase or Extend System Disk/C Drive

To install the update for your PC, you're strongly suggested to leave enough room on the system disk partition. EaseUS Partition Master can assist you well with increase C drive space by resizing or moving other drives like D, E or F to get more space.

Add space to C drive

3. Free up disk space by cleaning up junk files in Windows 10 C drive

EaseUS Tools M with its the System Cleanup feature that clears system junk files, caches in browsers and applications on the system C: drive. Click to free up disk space in Windows 10.

Clean junk files in system C drive

If you have done the two steps above, then you can upgrade to the newest version of Windows 10 without any data loss problem.

Other Free Methods to Find Lost Documents/Files

The offered methods below can work on all Windows systems such as Windows 10/8/7 etc when you happen to lost wanted data. These are common ways to find lost data if your files are missing without asking.

Method 1. Check to see whether you're signed in with a temporary profile or not

Go to Settings > Accounts > Sync your settings.
If you are signed in with a temporary profile, a message will pop up at the top saying you are logged on with a temporary profile. Roaming options are currently unavailable.

Sign in temporary profile to recover lost documents after Windows 10 update.
After this, Windows will attach an extra account to yours. Then please restart PC and sign in again to get your accounts settings and data back then.

Method 2. Use Search to look for files

Select the search box or let Cortana search for your lost documents or files.
If not, you can use the troubleshooter to help you fix problems in Search.

1. Enter indexing in the Search box and select Indexing Options.

Find lost files deleted by Windows 10 forced update.

2. Select Advanced and click Troubleshooting search and indexing link.
Then you may follow the next on-going steps to get lost or deleted document files back. 

Or you may also try the below search steps to find lost documents or other data:

Enter Show hidden files and folders in search box > Under Hidden files and folders, select Show hidden files, folders, and drives.

Then you can try to search lost files by typing a certain format of your lost files. For example, you can search *.doc to find lost Word documents or *.mp3 to find music files.

Method 3. Re-enable Windows 10 administrator accounts

1. Type computer management in the search box and select Computer Management app.

2. Select Local Users and Groups, then open the Users folder.

If the user named Administrator has a down arrow, it's been disabled. You all need to re-enable it.

Re-enable Administrator.

3. Double-click Administrator icon and open Properties.

Then uncheck Account is disabled and then select Apply.

Re-enable Administrator to find lost documents due to Windows 10 forced update.

4. Log out and Login Windows 10 as Administrator account again.

Then you may be able to see your previous data or documents which were removed by Windows 10 update.

Method 4. Restore Files via Windows.old Folder

Windows create a folder named Windows.old and place all data of the previous version after each updating. The available time is 10 days for the folder, so pay attention to the date. The folder locates local drive C: and is easy to navigate. Here are the steps to start.

1. Navigate to "This PC -> Local Disk (C:) -> Windows.old folder".

2. Find the files you’ve missing after Windows 10 Update (version 1903/1809). 

3. Copy and paste the files that you want from each folder to a folder in Windows 10.

For more detailed steps with screenshots, refer to how to restore windows.old files in Windows 10.


In a word, setting up a system backup is probably the best way to ensure against data loss before updating Win 10. Then users can recover lost files from the system back up after updating Windows 10 to the latest build version. If you don't have any backup, using EaseUS data recovery software is the best choice.

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

It's super easy to recover 250+ types of files after deletion, disk formatting and virus infection. Click the links and compare the difference of each version.