"I want to reset and reinstall Windows 10. But whenever I go to Settings-->Update & Security-->Recovery-->Reset, it says 'There was a problem resetting your PC' and then stuck during the process. Does anyone have a solution to fix this issue?"

About 'There Was a Problem Resetting Your PC' Issue

Whenever something goes wrong while booting the system, Windows first runs into the Automatic Repair wizard and fixes the issues automatically. And if it fails, you have to Refresh or Reset the machine. But at most times, Windows 10 reset failed and generated error messages as follows.

If you try to attempt to Refresh, you will see the error message 'There was a problem refreshing your PC. No changes were made '.

There was a problem refreshing your PCe

And if you're going to use the Reset feature, there is another error message: There was a problem resetting your PC'. 

There was a problem refreshing your PC

Now, Windows 10 reset stuck issue with the 'There was a problem resetting your PC' error message seems to be increasingly severe. More and more users are reporting this issue and asking for help online. So, here we collect a few possible ways that some users confirmed to be helpful. You can try them one by one to the 'There was a problem resetting your PC' error and Windows 10 reset stuck issue. The solutions also work for Windows 8 and 8.1.

Method One. Fix 'There Was a Problem Resetting Your PC' Issue Using Command Prompt

1. Go to Settings-->Update & Security-->Recovery-->Advanced startup, click Restart now.
2. In the new window, Select Troubleshoot --> Advanced options --> Command prompt.
3. Next, select the administrator account.
4. Now provide the credentials for the admin account you opted for in the previous step.
5. Finally, in the Command Prompt window, type the following commands and press Enter key after each:

cd %windir%\system32\config 
ren system system.001 
ren software software.001 

You can now close the Command Prompt window, which takes you to the Windows Recovery Environment screen. Select the Continue option to get into your operating system. After a reboot, you'll find that the 'There was a problem resetting your PC' issue is solved already.

Method Two. Clean Install Windows 10/8/8.1 Using Media Creation Tool

1. Click the link provided below to create an installation media for Windows 10 /8.1/8 using the Media Creation Tool.
   https://www.microsoft.com/zh-hk/software-download/windows10
2. Insert the installation media you created, and then restart your PC.
3. On the Install Windows screen, select Repair your computer.
4. On the Choose an option screen, select Troubleshoot. From there, you can use Safe Mode. Select Advanced Options >Reset This PC>Remove everything.

Method Three. Revert to Previous Windows Version or Reboot from a WinPE Bootable Disk

If you still suffer 'There was a problem resetting your PC' or Windows 10 reset stuck issue after trying all the above methods, you can continue to fix it by reverting to the previous Windows version or rebooting the PC from a WinPE bootable disk. Of course, it requires you to create a system backup image first. Then make an emergency bootable disk of EaseUS Todo Backup, which will help users to boot the system into a safe state and restore the system to a normal state in easy steps. Here EaseUS Windows backup software is ready for help at any time!

 Free Download

Support Windows 11/10/8/7

To create a WinPE bootable disk, follow these steps:

Step 1. Prepare a USB drive which can be written and read.

Create emergency disk

Step 2. Launch and install EaseUS Todo Backup on the Computer B.

Step 3. Find and click "Tools" and choose "Create Emergency Disk".

Create Emergency Disk

Step 4. Choose the Boot disk location. You can create an ISO file, a bootable USB or CD/DVD disc.

Create emergency disk step2

Step 5. Then click "Create" to start.

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Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working in EaseUS for over ten years, starting from a technical writer to a team leader of the content group. As a professional author for over 10 years, she writes a lot to help people overcome their tech troubles.

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Written by Roxanne

Roxanne is one of the main contributors to EaseUS and has created multiple posts on digital devices like PCs, Mobile phones, tablets, Mac, etc. She loves to share ideas with people of the same interest.

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