Dell Laptop Stuck on Restarting Screen Windows 10 - Why & How to Fix

Larissa updated on Jun 13, 2024 | Home >Computer Instruction

"Yesterday my laptop keyboard wasn't working, meaning none of the keys did anything, so I tried to restart my laptop and it has been stuck on the restarting screen since. The screen is completely blank except for the word "Restarting". It has been like this for over 24 hours and I have tried holding down the power button and still nothing happens. I have tried contacting Microsoft and Dell, but the problem is still unresolved. I have removed all devices and cords except for the power cord. The laptop is a Dell Inspiron 15 7559, running Windows 10. Any help is appreciated."   - Post from Reddit

Dell, a well-known computer technology business worldwide, has provided dependable and innovative solutions for both individual and professional computing needs. It has earned an excellent reputation for producing high-quality gadgets that meet various consumer needs, including laptops. 

However, it doesn't mean that you won't encounter any trouble while using it. One common issue mentioned by Dell laptop customers in this context is being trapped on the "Restarting" screen. 

In this passage, we will look at the causes of this issue and how to troubleshoot and resolve the Dell laptop stuck on restarting screen on Windows 10.

dell laptop stuck on restarting screen windows 10

Causes for Dell Laptop Stuck on Restarting Screen

The "Dell laptop gets stuck on restarting" problem can arise for a variety of reasons, the most prevalent of which are as follows:

  • 1️⃣Software conflicts: Certain background software programs or applications may interfere with the restarting process.
  • 2️⃣Hardware issues: Faulty hardware components, such as a failing hard drive or RAM, might cause the laptop to freeze on the restarting screen.
  • 3️⃣Operating system updates: When installing updates or upgrades to the Windows operating system, the laptop may suffer compatibility issues, causing it to get stuck during the restarting process.
  • 4️⃣Driver conflicts: Outdated or incompatible drivers, particularly those related to the hardware of the laptop, can cause the resuming screen to freeze.
  • 5️⃣Viruses or malware: Malicious software and computer viruses attacking the laptop may interrupt the normal operation of the operating system.
  • 6️⃣Power-related problems: Problems with the power supply or insufficient battery charge can cause the laptop to freeze while restarting.
  • 7️⃣Corrupted system file: If essential system files are damaged or corrupted, the laptop might not restart properly.

Sometimes, you may also come up with the "An operating system wasn't found" error. Check this out:

Solutions to Fix Windows 10 Laptop Stuck on Restarting Screen

Based on the above causes, we've found some practical solutions to help you resolve the problem with the step-by-step guide. Now keep reading and restore your Dell laptop to normal.

Solution 1. Force Restart the Dell Laptop

Force restart is an effective method that can solve many errors caused by hardware issues or driver conflicts.

Step 1: Shut down your Dell laptop by pressing the power button continuously.

Step 2: Unplug and remove all external devices, including power cables, scanners, printers, USB flash drives, etc., and the laptop's battery.

Step 3: Reinstall the battery and reconnect the laptop to a power source.

Step 4: Restart the laptop by pressing the power button for about 10 seconds and check if it successfully restarts.

dell laptop

Solution 2. Boot in Safe Mode and Perform a Clean Boot

When you install an application or perform an update, or when you execute a program under Windows 10, software conflicts could arise, resulting in a Restarting error. By performing a clean boot Windows device, you can solve the error effectively. 

Step 1: Turn on your Dell laptop and clicked the F8 key repeatedly until the Windows logo displays.

Step 2: In the Startup Settings menu, hit Enter after selecting Enter Safe Mode using the mouse click.

boot into safe mode

Step 3: After entering Safe Mode, hit the Windows + R keys to bring up the Run dialog box.

Step 4: Type msconfig and click OK to open the System Configuration window.


Step 5: In the General tab, tick the box next to Selective startup and uncheck the box next to Load startup items.

selective startup

Step 6: Find to the Services tab, select Hide all Microsoft services, and then click Disable all.

diable all

Step 7: Click Apply and then OK.

Step 8: Reboot your Dell laptop and check if it can restart properly.

Solution 3. Update Drivers and Windows

The device may get stuck on the boot loop if your Windows system and drivers are outdated. So, you need to update drivers and the Windows system.

Step 1: Boot into Safe Mode by following the procedures in Solution 2.  

Step 2: Select Device Manager from the menu by pressing Windows + X.

device manager

Step 3: Expand the options and look for devices with a yellow exclamation mark next to them, suggesting a driver problem.

Step 4: Right-click on the faulty device and choose Update driver.

update driver

Step 5: Then follow the on-screen instructions to update the driver.

Step 6: Press the Windows + I to launch the Settings app, and navigate to Update & Security and select Check for updates.

check for update

Step 7: Download and install any available updates. Then restart your Dell laptop to view if it can boot successfully.

Solution 4. Conduct System File Checker (SFC) Scan

Step 1: Restart the computer in Safe Mode with the steps in Solution 2.

Step 2: Press Windows + X and choose Command Prompt (Admin) or Windows PowerShell (Admin). Or you can search for it in the search box.

command prompt

Step 3: In the command prompt, enter "sfc /scannow" and press Enter key. (Wait for the scan to finish. It could take some time.)


Step 4: After the scan, restart your Dell laptop to see if it boots normally.

These techniques should assist in resolving the problem of a Dell laptop stuck on the restarting screen in Windows 10.  If the problem persists, it is recommended that you contact Dell support or a professional expert.

Important: Back Up Your Laptop Regularly to Ensure Its Security

It would be very depressing to get stuck on the restarting screen or to experience a black screen while gaming or other progress. Many Windows users have experienced a similar issue. It would be fortunate if you could locate the specific cause and fix it successfully.

However, there are still many cases in which users can't locate and solve the error, and they must factory reset or reinstall the operating system. In this case, All information stored on your device will be wiped and lost, and you can't find them back if you don't have a backup. As a result, it is necessary to perform regular backups of your device to avoid the issue outlined in the passage. Regularly backing up your Windows laptop gives you peace of mind and saves you time and effort in the long term. It safeguards your key files and documents, allowing you to swiftly restore them in an emergency.

🥇EaseUS Todo Backup Free is a free and dependable program that can help you back up your PC in all areas and keep your data safe. It enables you to create full system backups, to restore your laptop to a previously working state in case of system faults or crashes. It also comes with schedule automatic backups, removing the possibility of forgetting to back up important data regularly. With robust backup and restore features, you can use it with confidence.

What are you waiting for? Download it FREE and keep your data safe!

Here are the steps to create a system image easily with EaseUS Todo Backup. Of course, you can utilize it to back up specific files, disk, App data, etc.

Step 1. On the main page, click "Select backup contents".

create system backup step1

Step 2. Among the four available categories, click OS.

create system backup step2

Step 3. EaseUS Todo Backup will automatically select your system partition, you only need to select the backup destination.

create system backup step3

Step 4. Both Local Drive and NAS are available for you to save the backup file.

create system backup step5

Step 5. After finishing the backup process, you can check the backup status, recover, open, or delete the backup by right-clicking the backup task on the left.

create system backup step5


To sum up, dealing with a Dell laptop stuck on the restarting screen in Windows 10 can be an unpleasant experience. However, following the troubleshooting procedures outlined above can resolve the problem and restore the laptop.

Nonetheless, it is critical to underline the significance of frequently backing up a Windows laptop to avoid data loss and reduce any delays caused by unforeseen technical issues. EaseUS Todo Backup is a great tool, providing a comprehensive solution that protects your files, apps, and operating system.

FAQs on Dell Laptop Stuck on Restarting Screen

1. Why is my laptop stuck on restarting while updating?

Your laptop may be stuck on restarting while updating for many reasons, such as compatibility issues, software conflicts, insufficient storage space, or a problem with the update itself, etc. You need to clarify. 

2. Is it safe to force shut down the laptop while updating?

Forcing the laptop to shut down while it is updating is typically not suggested because it can result in software corruption, data loss, or other system issues. Allow the update procedure to be completed before contacting technical help if you find any problems.

3. How long should a Windows update restart take?

The required time varies based on many factors, such as the amount of the update, your computer's speed, the hardware condition, and overall system efficiency. It may take from a few minutes to more than an hour. Please be patient enough to wait for the process to finish, and don't interrupt it during the process.

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Updated by Roxanne

Roxanne is one of the main contributors to EaseUS and has created over 200 posts that help users solve multiple issues and failures on digital devices like PCs, Mobile phones, tablets, and Macs. She loves to share ideas with people of the same interests.

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Written by Larissa

Larissa has rich experience in writing technical articles and is now a professional editor at EaseUS. She is good at writing articles about data recovery, disk cloning, disk partitioning, data backup, and other related knowledge. Her detailed and ultimate guides help users find effective solutions to their problems. She is fond of traveling, reading, and riding in her spare time.

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