10 Fixes to Solve Chromebook Black Screen [2024 Guide]

Rel updated on Jan 11, 2024 | Home >Computer Instruction

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  1. 1. Check Chromebook Power
  2. 2. Check the Screen Brightness
  3. 3. Restart Chromebook
  4. 4. Check the Battery
  5. 5. Run Out the Battery
  6. 6. Cool Down the Chromebook 
  7. 7. Examine the External Devices
  8. 8. Change Different Chromebook Charger
  9. 9. Reset Your Chromebook
  10. 10. Check Whether the Screen Is Damaged

Recently you may have noticed that Chromebook has become a smart portable device owing to its appearance, size, and some basic laptop functionality. But it uses Chrome OS designed by Google, irrespective of the brand you select as a Chromebook.

It makes it different from other laptops or Desktop PCs. But like Windows 11 black screen with no cursor, sometimes, you may experience a Chromebook black screen while working on an important document or project. 

chromebook screen black

It may happen for various reasons, and if it happens pretty often, it may not be very reassuring too. So, it is necessary to know the exact reasons behind the problem to resolve it instantly with the proper steps.

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We have curated practical ways to check if the Chromebook screen is black. But first, let us check out the reasons behind the issue.

Why Is Your Chromebook Screen Black and Won't Turn Off

Sometimes some situations lead to turning the Chromebook screen black. These are given below;

  • When the Chromebook gets overheated.
  • Due to Chromebook battery issues.
  • The charger is not working.
  • USB Device conflicts with the Chromebook.
  • The screen brightness is too low.

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How to Fix Chromebook Black Screen

You can fix the Chromebook's black screen issue by checking out the following ways and seeing which works for you.

1. Check Chromebook Power

check chromebook power

The foremost and most essential thing to try for a Chromebook black screen is ensuring your Chromebook charger is correctly plugged in and assembled. For instance, your Chromebook battery may turn dead as it was not plugged in. 

So, you must ensure the device's charger is connected via a working power outlet. Then, plug the power cord into your Chromebook. You can reset the charger and its cables and then turn the power on again. If you find the battery dead, plug it in and leave it for a while. 

If it doesn't work, try the next fix.   

📖Read Also: Acer Laptop Screen Black

2. Check the Screen Brightness

set chromebook screen brightness

If you are going through Chromebook screen issues, you must try checking the screen brightness for your device. For example, you can easily knock the screen brightness of your Chromebook by pressing a specific key and bringing it to a minimum of zero. For this, you must ensure that the brightness level for your Chromebook is high enough to give you complete visibility of the screen. 

Look for and find the numbers 8 and 9; you will see a screen brightness key above them. Press this key until you're able to see the transparent display. Try the following fix if you cannot handle the Chromebook black issue. 

3. Restart Chromebook

restart the chromebook

If the above fix did not give you results, try connecting your Chromebook to a power source. Go ahead with pressing and holding the power button for about 10 seconds until you see the lights turning off. 

Different variants of Chromebooks have power buttons at various locations. 

4. Check the Battery

remove the chromebook battery

If you continuously see a black screen while using your Chromebook, you must check for a battery issue. For example, if you use a removable battery model of a Chromebook, you can take out the battery and try reconnecting it. In addition, it will ensure that the connection between the internal contacts and the battery is secured. 

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If you cannot pull out the battery without dismantling your Chromebook, you can follow the given steps.

  • Try unplugging the power cord to allow the battery to drain completely.
  • Once the battery gets exhausted, you can plug the power cord in the charging port back in its place.
  • Then, allow charging for approximately 30 minutes and connect your Chromebook to find out whether it can work again or not. 

If this fix does not work for you, try the next one. 

5. Run Out the Battery

run out the battery

If you still struggle with the Chromebook's black screen issue, draining out its battery may fix it. You must keep your black screen device until its battery runs out. Then, you can plug in the power cord to charge it for at least 30 minutes and determine if the screen issue is resolved.

If not, try the next fix.

6. Cool Down the Chromebook 

cool down the chromebook

If you see the Chromebook's black screen, it may be overheating. Sometimes, overheating results in a black screen, and once this occurs, you need to unplug your Chromebook. Then, you must keep it on an excellent surface to bring down its temperature. Finally, mark the Chromebook at a cool temperature for 30 to 40 minutes. 

Now, try to restart the Chromebook and see if the black screen issue was due to overheating. If your problem gets fixed, you must keep your Chromebook in a space with good ventilation. You must not keep the Chromebook in a closed space like a backpack while it is still running. If your problem still needs to be resolved, try the next fix. 

7. Examine the External Devices

examine the external devices

If you cannot access the screen on your Chromebook and it's turning black, then there may be a problem with your external devices. When you connect your Chromebook with external devices, there may be an effect on the startup process. It may also result in triggering malfunctions related to the performance of the Chromebook. 

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For example, if you go ahead with plugging in a corrupt SD card to your device, you may find the Chromebook screen going blank if it is in developer mode. 

So you must disconnect or unplug all sources of external devices like mouse, keyboard, USB sticks, SD card, etc. and try shutting down your Chromebook. Then sit back, relax for 1 to 2 minutes, and turn the power on to check if the Chromebook black screen issue is resolved. 

8. Change Different Chromebook Charger

use different chromebook charger

If your Chrome OS shows a black screen and does not respond to your commands, there may be an issue with the charger. Sometimes, when your charger becomes terrible or broken, the battery of the Chromebook fails to hold a charge. To confirm whether your charging accessories are in working condition, you must try a different charger for charging your Chromebook.

Before moving ahead with a new charger, ensure it's compatible with your Chromebook. You must also see whether the voltage ratings and power match the charging specifications given by the manufacturer. For example, if you use incompatible charging accessories for your Chromebook, it may result in damage. 

You can also check whether your original Chromebook charger is working on other devices but failing to charge your device. Then, there might be a problem with the charging port, motherboard, or hard disk of your Chromebook. To resolve this, you can go for a hardware reset of your device. 

9. Reset Your Chromebook

If you want to fix the black screen of death issue in your Chromebook, you can opt for a factory reset of the hardware of your Chromebook. It is also known as a hard reset. 

reset chromebook

How long does it take to factory reset a PC? For a Chromebook, the process will take around 30 minutes to 3 hours. You can try this fix if the fixes mentioned above do not work for you. In this case, you will see your Chromebook hardware being restarted and a few files from your download folder getting deleted. 

For performing a hard reset on your Chromebook, you can follow the given steps:

  • Start by turning off your Chromebook.
  • Now go ahead by pressing and holding the refresh button and then clicking on the power button.
  • Once your Chromebook gets started, you can release the refresh button.

There are two tips that you can follow during the process:

  • Apart from following the above steps, you can also tap and hold the Back button +  Refresh + Power button. Do this for a minimum of 10 seconds.
  • If you are using a tablet, you can go ahead by pressing and holding the volume up button and the Power button for a minimum of 10 seconds. After that, you can release them. 

There are some other ways that you can opt for performing a hard reset on your Chromebook. These are:

  • Resetting the hardware by tapping on a special dedicated reset button.
  • Unplug the power cable.
  • Remove and reinsert the battery.

10. Check Whether the Screen Is Damaged

check whether the screen is damaged

If the above fixes didn't work for you, then check if the screen got damaged. For this, you must connect your Chromebook to an external monitor. If you find that there is an accessibility of your Chrome OS using the external monitor; however, the inbuilt screen is still black, you can go ahead with visiting a nearby repair shop for your device. The professionals will check your device for any hardware damage. 

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Sometimes, due to a broken hard drive, you may face the issue of a black screen. In such a case, you may have to go for a replacement of the hard drive of your Chromebook if it's not loading Chrome OS.

You can also contact the device manufacturer for more support, along with options for troubleshooting. For example, if your device is still running under warranty or you are facing the issue of a black screen due to a factory defect, you make it a replacement for your device. 


Chromebooks are a great option if you want an optimal and better-functioning alternative to Macbook and Windows 10 laptops. However, even these are only perfect at some times. Like any other laptop, it also has some issues that are common to occur. As a Chromebook user, you may find it challenging to deal with the Chromebook black screen problem, so we came up with top quick fixes to treat the issue.

Sure, if you or your friends are facing other black screen problems with other computer systems, these posts can help you:


1. How do you force restart a Chromebook?

To force restart on Chromebook, you can follow the given steps.

  • Start by turning off your Chromebook.
  • Tap and hold the Refresh button along with tapping on the Power button.
  • Release the Refresh button once done.

2. How do I fix an unresponsive Chromebook screen?

You can fix an unresponsive Chromebook screen by following any of the fixes mentioned earlier. You can either restart your Chromebook or reset the device hard. You can also check the battery issues or cool down your Chromebook.

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Updated by Larissa

Larissa has rich experience in writing technical articles and is now a professional editor at EaseUS. She is good at writing articles about data recovery, disk cloning, disk partitioning, data backup, and other related knowledge. Her detailed and ultimate guides help users find effective solutions to their problems. She is fond of traveling, reading, and riding in her spare time.

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Written by Rel

Rel has always maintained a strong curiosity about the computer field and is committed to the research of the most efficient and practical computer problem solutions.

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