How to Fix Amazon Prime Video Error Code 5004 in 5 Ways

How to fix Amazon Prime Video Error Code 5004? Here are the five solutions to help you solve the Amazon Prime Video issue. Besides, you can use a free video repair tool to fix corrupted downloaded Amazon Prime videos.

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Amazon Prime Video Overview

Amazon Prime Video is one of the most unique video streaming applications introduced to explore a wide range of entertainment services. It provides you with a whole new viewer experience where you can watch any of your favorite movies.

Amazon Prime Video keeps you entertained by providing video content from the latest blockbusters to on-demand movies and a wide range of television series. However, there are occasions when you face some technical issues while streaming movies on the application.

One such technical issue that might pop up regularly is the Amazon Prime Video Error Code 5004. Error code 5004 is a confirmation error that frequently occurs whenever you attempt to use any of your streaming devices to sign in to the Amazon Prime server.

Error code 5004 hinders users from streaming their favorite movies and presents a very distressing scenario for users. However, this article provides you with information explaining some reasons for the error code 5004 and possible solutions.

What Are the Causes of Amazon Prime Video Error Code 5004

Some factors can cause the error code, and understanding these factors determines the kind of solution to proffer in tackling the issue. Amazon Prime Video Error Code 5004 is caused by the given facets below:

  • Defunct internet connection
  • Presence of computer or network firewall or the Use of proxy/VPN
  • Antivirus and other protecting software
  • Defective cookies and cached data
  • Outdated application
  • Amazon Prime Video application bug issue.

How to Fix Amazon Prime Video Error Code 5004 in 5 Ways

Here are five effective ways you can take to solve the Amazon error code 5004. Try from the top until you fix the issue. 

Fix 1. Ensure You Have a Stable Connection

A significant cause of the Amazon Prime error 5004 is an unreliable internet connection. An unstable internet connection can result in difficulty while accessing the application server, which leads to error code 5004. Therefore, ensuring that you have a stable internet connection is the first solution to consider. Here are a few guides to check your internet connectivity.

Step 1. Click Start on your PC homepage and select "Settings".

Step 2. Open the "Network & Internet" section and click on "Wi-fi".

Step 3. Check to see if you can access the internet or not.

Step 4. If you can't, turn off and on your connection a few times or troubleshoot by contacting your internet service provider.

Fix 2. Disable VPN, Proxy, Firewall, and Antivirus Security Programs

Enabled VPN, Proxy, firewall, and other installed antivirus security programs can affect the connectivity of your device network. Proxy and VPN encrypt traffic which causes issues accessing the server while firewall and antivirus disrupt and block connectivity, resulting in failed sign-in. 

You can fix this issue by disabling and uninstalling these programs. Employ the guide below to disable Proxy.

Step 1. Open the start menu and click "Settings". Choose "Network & Internet".

Step 2. Click on "Proxy" at the bottom left corner.

Step 3. Turn off "Automatically detect settings" in the automatic proxy setup.

Step 4. Disable the "Use of a proxy server" under manual proxy setup. Then, restart the system.

disable proxy from settings

Fix 3. Re-Activate Your Amazon Prime Video Account

An inactive account can result in error code 5004, and since you have to subscribe for Amazon Prime Video, it's crucial to ensure that your account is active. To re-activate your Video Prime account, use the guide below:

Step 1. Go to the Amazon Prime Video Sign-in page.

Step 2. Input your username and password.

sign in by inputting your username and password.

Step 3. Once you've successfully signed in, re-activate your account.

Step 4. Try streaming to verify if the issue is fixed.

Fix 4. Clear Your Browser Cache and Cookies

Cache and cookies stored on your computer is another reason for the Amazon error code 5004. The Amazon Prime Video website gets affected when the data is corrupted, resulting in failing sign-in.

You can fix the error code 5004 by clearing the cache and cookies, automatically removing the corrupted data, and enabling you to sign in quickly. Clearing cache and cookies are done with the given guide.

Step 1. Click the three dots located at the corner of your browser.

Step 2. Choose "More tools" from the drop-down and select "Clear browsing data".

Click browsing data from the more tools option

Step 3. Select the "Cache" and "Cookies" boxes and click "Clear data".

After clearing the cache and cookies, rerun the program to see if the issue persists.

Fix 5. Uninstall and Reinstall Amazon Prime Video

If possible, get the Amazon Error Code 5004 when the application is outdated or affected by a bug. The best way to solve the issue is by uninstalling the application from your device and downloading a clean and upgraded application version.

Delete the application from your device, download and reinstall the application and try signing in to verify if the issue is resolved.


Bonus Tip: Repair Downloaded Amazon Prime Video

Many users have experienced issues where the video refuses to play after downloading the videos from Amazon Prime. Various reasons such as video corruption during conversion, virus contamination while downloading and uploading the videos, or system hardware failure could cause downloaded videos not to play.

To repair corrupted downloaded Amazon Prime Videos, you'll require a reliable video repairing tool. One such tool is the EaseUS Fixo Video Repair.

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EaseUS video repair software enables you to repair corrupted or destroyed videos. It fixes and repairs downloaded videos not playing and can be accessed on any browser, meaning it doesn't require any software to be used.

This MP4 video repair tool offers solutions to any of your video playback issues; it helps you recover videos from crashed devices and output systems. The tool supports the repair of all standard video formats such as MP4 repair, 3GP, MOV, NPEG, AVI, etc. You are in for a complete video repair treat using this functional repair tool.

Step 1. Open Fixo on your local PC. Click "Video Repair" and add the corrupted MP4/MOV/AVI/MKV/3GP/FLV/MKV/WMV video files by clicking "Add Videos".

add videos to repair videos with Fixo

Step 2. Move the pointer to a video and click the "Repair" button to start the single video repairing process. If you want to repair all the videos, click "Repair All".

select videos to repair

Step 3. Wait a few minutes, and the corrupted videos will be repaired. Click the play icon to preview the videos. You can save a single video by clicking the "Save" button next to the play icon. If you want to save all the repaired videos, choose "Save All".

save repaired videos in Fixo

Step 4. If the quick repair fails, you should utilize the advanced repair mode. Click "Advanced Repair" and add a sample video. Choose "Confirm" to ensure.

add sample videos to perform advanced repair

Step 5. A list of detailed information on corrupted and sample videos will show up. Click "Repair Now" to start the advanced video repair process. When the repair is complete, you can view the videos and click the "Save" button to save the repaired video files to an appropriate destination.

click repair now to start advanced repair

Concluding Words

The Amazon Prime Video Error Code is one of the standard errors users face, limiting the entertaining experience hoped to be derived while streaming videos. However, having understood the possible reason and solution to the error code, you certainly operate the application and derive maximum satisfaction.

Also, for glitches encountered while downloading videos from Amazon Prime, employ the EaseUS Fixo to resolve and restore your video downloads.

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About the Author

author Cedric


Cedric Grantham is a senior editor and data recovery specialist of EaseUS. He mainly writes articles and how-to tips about data recovery on PC and Mac. He has handled 10,000+ data recovery cases and is good at data recovery of NTFS, FAT (FAT32 and ExFAT) file systems, and RAID structure reorganization.

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