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'The file cannot be opened because there are problems with the contents' Fixes

Ever have this error pop up: 'The file cannot be opened because there are problems with the contents' error message while trying to access your office documents like .docx or .xml files? On this page, we have provided three solutions including EaseUS office file repair software to help!

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Table of Contents

Overview

There are three ways in all to fix 'The file cannot be opened because there are problems with the contents' problem. The table below is an overview of the solution, read detailed content for full steps. 

Workable Solutions Step-by-step Troubleshooting
Windows Fixes - The File Cannot Be Opened
  1. Fix 1. Use Word repair tool...Full steps
  2. Fix 2. Use Open and Repair...Full steps
  3. Fix 3. Use Google Docs...Full steps
Mac Fixes - The File Cannot Be Opened
  1. 1. Edit the User Account Permissions...Full steps
  2. 2. Restart your Mac in Safe Mode...Full steps

"When I try to open a .docx file, Microsoft Word 2013 doesn't allow me to access the file and flashes an error message saying 'The file [.docx] cannot be opened because there are problems with the contents.' Clicking on the details displays an 'unspecified error'. Is there a way to recover the word document or its contents?" 

The file cannot be opened because there are problems with the contents

Causes of the Error

There are many reasons to stop Microsoft Office from working correctly and saying the .docx or .xml file cannot be opened because there are problems with the contents. The following are the most common causes for Word files cannot be opened.

  • Large-sized files (Files are over 200kb threshold and contain non-text elements.)
  • Old and new versions are not compatible
  • Complicated functioning and advanced operations
  • Corruption or damage of the storage media that used to save Word document

Windows Fixes - The File Cannot Be Opened Because There Are Problems with the Contents

Getting an error prompt, 'The file cannot be opened because there are problems with the contents' is quite common when you try to open your office documents like .docx or .xml files. On this page, we have created three solutions, including professional Word file repair software to help! Now, you can opt for any solution accordingly.

Fix 1. Use Word Repair Software to Fix Word Documents with Problematic Content

If the Word documents have corrupted and you will get the "Word cannot be opened because there are problems with the contents" issue. To solve this problem and repair corrupted Word documents, take EaseUS file repair tool for help. 

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This Office file repair software allows you to repair damaged DOCX files and recover unreadable content of MS Office 2019/ 2016/ 2013/ 2010/ 2007. It is highly recommended to get rid of the error from your Word document. This application resolves all types of error messages that a Word file shows while viewing its contents.

EaseUS Fixo Document Repair key features:

  • Perform batch repair of multiple corrupted Word, Excel, PPT, and PDF documents at a single time 
  • Fix damaged files saved on various storage media like USB flash drive, SD card, pen drive, etc.
  • Repair and recover all file data without affecting the original format 

Step 1. Download and launch Fixo on your PC or laptop. Choose "File Repair" to repair corrupted Office documents, including Word, Excel, PDF, and others. Click "Add Files" to select corrupted documents.

add files to repair documents with Fixo

Step 2. To repair multiple files at once, click the "Repair All" button. If you want to repair a single document, move your pointer to the target file and choose "Repair". You can also preview the documents by clicking the eye icon.

select documents to repair

Step 3. Click "Save" to save a selected document. Select "Save All" to save all the repaired files. Choose "View Repaired" to locate the repaired folder.

save repaired documents in Fixo

Except for file recovery, EaseUS Fixo is capable of recovering lost files from formatted disk/partition, emptied recycle bin, lost partition, damaged/corrupted hard drive, etc. 

Don't miss: How to recover unsaved Word documents on Windows 10

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Fix 2. Use Open and Repair Feature 

The Word built-in "Open and Repair" feature can probably fix the issue of corruption detected on the document.

Step 1. Start Word.

Step 2. On the "File" menu or the Microsoft Office button, click "Open".

Step 3. In the Open dialog box, click to select the blank Word file.

Step 4. Click the down arrow on the "Open" button, and then click "Open and Repair".

The file cannot be opened because there are problems with the contents

Fix 3. Use Google Doc 

Step 1. Send the corrupted Word file to your Gmail account. 

Step 2. Click the attachment to open it in the Google Docs previewer.

Step 3. Click "Open With Google Docs". The document should open and be viewable.

Step 4. Click "File" > "Download As" > "Microsoft Word (.docx)".

Step 5. Use Microsoft Word to open the document you just downloaded.

fix the file cannot be opened because there are problems with the contents with google

Mac Fixes - The File Cannot Be Opened Because There Are Problems with the Contents

What if you are a Mac user? How to fix the file that cannot be opened or changed? The error indicates that Live doesn't have the required permissions to access the file. It happens when you are trying to open or save files on the same machine, an external hard disk, or any other location with restricted access rights. You fail to open files because the current user account doesn't have read/write permissions for the content of other user accounts on your Mac. You can fix this error with the solutions below:

Solution 1. Edit the User Account Permissions

Step 1. In Finder, select the folder that contains the affected file.

Step 2. Hit cmd Apple + I  to open the Info dialog for this folder.

Step 3. In the "Sharing & Permissions" tab, assign "Read & Write" to your current user account.

Step 4. Hit "apply" to enclosed items so that all other sub-folders are also read/write enabled for your user account.

fix the file cannot be opened because there are problems with the contents on mac

Solution 2. Restart your Mac in Safe Mode

Another way to fix this error is to boot into safe mode and fix the error. Here's how:

Step 1. Turn off your Mac. Then, turn on your Mac and immediately press and hold the Shift key.

Step 2. Keep holding the Shift key until you see the login screen, then release the key.

Step 3. Log in (you may need to log in a few times). Then, try opening a file using Preview in safe mode, does it work?

boot into safe mode to fixthe file cannot be opened because there are problems with the contents on Mac

Conclusion

The file cannot be opened because there are problems with the contents errors that can be solved with these solutions. To fix a broken Word, Excel, or PDF document, the most efficient way is to apply a reliable file repair tool - the EaseUS Fixo Document Repair tool. If you still have problems, you can contact us to get additional help.

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The File Cannot Be Opened Because There Are Problems with the Contents FAQs

That's all about the way to fix the error "cannot be opened because there are problems with the contents" Read on to get more help on the document cannot be opened.

1. How do you fix the office open XML file that cannot be opened because there are problems with the contents?

You can fix Office open XML cannot be opened error with these solutions:

  • Use Word Repair Software
  • Use Open and Repair Feature
  • Use Google Doc
  • Edit the User Account Permissions
  • Restart your Mac in Safe Mode

2. How do I enable XML in Chrome?

  • Send the corrupted Word file to your Gmail account 
  • Click the attachment to open it in the Google Docs previewer
  • Click Open With Google Docs and the document should open and be viewable
  • Click File > Download As > Microsoft Word (.docx)
  • Use Microsoft Word to open the document you just downloaded

3. What is a table of contents?

The table of contents is where you list the chapters and major sections of your thesis, dissertation, or research paper, alongside their page numbers.

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Updated by Jaden

Jaden is one of the editors of EaseUS who lives and works in Chengdu, China. She focuses on topics concerning PCs and Mac data recovery. Jaden is committed to enhancing professional IT knowledge and writing abilities. She is always keen on new and intelligent products.

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Written by Tracy King

Tracy became a member of the EaseUS content team in 2013. Being a technical writer for over 10 years, she is enthusiastic about sharing tips to assist readers in resolving complex issues in disk management, file transfer, PC & Mac performance optimization, etc., like an expert.

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