'The file cannot be opened because there are problems with the contents' Fixes

Roxanne updated on Sep 16, 2020 to File Recovery | How-to Articles

Ever have this error pop up: 'The file cannot be opened because there are problems with the contents' error message while trying access your office documents like .docx or .xml files? On this page, we have provided three solutions including EaseUS office file recovery software to help!

There are three ways in all to fix 'The file cannot be opened because there are problems with the contents' problem. The table below is an overview of the solution, read detailed content for full steps. 

Workable Solutions Step-by-step Troubleshooting
Fix 1. Use Open and Repair  Start Word. On the "File" menu or the Microsoft Office button, click "Open". In the Open dialog box...Full steps
Fix 2. Use Google Doc  Send the corrupted Word file to your Gmail account. Click the attachment to open it in Google...Full steps
Fix 3. Use Word recovery tool You can troubleshoot by using EaseUS disk data recovery to retrieve corrupted DOCX...Full steps

"When I try to open a .docx file, Microsoft Word 2013 doesn't allow me to access the file and flashes an error message saying 'The file [.docx] cannot be opened because there are problems with the contents.' Clicking on the details, it displays an 'unspecified error'. Is there a way to recover the word document or its contents?" 

The file cannot be opened because there are problems with the contents

Causes of the Error

There are many reasons to stop Microsoft Office from working correctly and saying the .docx or .xml file cannot be opened because there are problems with the contents. The following are the most common causes for Word file cannot be opened.

  • Large sized files (Files are over 200kb threshold and contains non-text elements.)
  • Old and new versions are not compatible
  • Complicated functioning and advanced operations
  • Corruption or damage of the storage media that used to save Word document

'The file cannot be opened because there are problems with the contents' Fixes

Getting error prompt, 'The file cannot be opened because there are problems with the contents' is quite common when you try to open your office documents like .docx or .xml files. In this page, we have created three solutions, including a third-party Word file recovery software to help! Now, you can opt for any solution accordingly.

Fix1. Use Open and Repair Feature 

The Word built-in "Open and Repair" feature can probably fix the issue or corruption that detected on the document.

Step 1. Start Word.
Step 2. On the "File" menu or the Microsoft Office button, click "Open".
Step 3. In the Open dialog box, click to select the blank Word file.
Step 4. Click the down arrow on the "Open" button, and then click "Open and Repair".

'The file cannot be opened because there are problems with the contents'

Fix2. Use Google Doc 

Step 1. Send the corrupted Word file to your Gmail account. 
Step 2. Click the attachment to open it in the Google Docs previewer.
Step 3. Click "Open With Google Docs". The document should open and be viewable.
Step 4. Click "File" > "Download As" > "Microsoft Word (.docx)".
Step 5. Use Microsoft Word to open the document you just downloaded.

Fix3. Use Word Recovery Software 

If the above two direct solutions don't work and the problem still exists when you open the Word document, you can continue troubleshooting with EaseUS disk data recovery to retrieve damaged or corrupted DOCX files of MS Office 2019/ 2016/ 2013/ 2010/ 2007.  Apart from Word document, this tool also can help you recover deleted or lost Excel file, PPT/PPTS, HTML/HTML, PDF, and more.

Except for file recovery, EaseUS data recovery software is capable of recovering lost files from formatted disk/partition, emptied recycle bin, lost partition, damaged/corrupted hard drive, etc. 

Don't miss: How to recover unsaved Word document on Windows 10

Step 1. Choose the Word file location.

Do you know where you lost Word files? Choose the hard disk drive or a specific folder and click the San button. If it's on a USB flash drive or SD card, take one more step to connect it to your computer.

select a location and click scan

Step 2. Scan all lost data.

The software will start immediately scanning all lost data on the selected drive, and you'll see more and more data showing up in the scan results. After the scan, use the quickest way to the wanted Word documents by choosing "Documents" from the drop-down list in "Filter". 

scan word files

Step 3. Select Word files and recover.

You're allowed to preview a Word file if you have Microsoft Word application installed on your computer. Finally, select the desired documents and click "Recover".

select word documents and recover

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

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