Solutions to Recovered Files Won't Open or Not Opening

Jean updated on Jul 15, 2019 to Data Recovery Solution | How-to Articles


This tutorial article tells why your recovered files cannot open and how to open recovered files successfully with third-party data recovery software and other solutions. Free download this software and follow to get your recovered files opened with simple clicks now.

Why Recovered Files Won't Open

Are you having the problem of being unable to open recovered files after data recovery with third-party utilities like EaseUS data recovery, Recuva, ZAR, Stellar? Many users complain that even the performed data recovery successful, however, some recovered files won't open.

There are many factors that disable customers to view or open their retrieved files, such as .jpeg photos, .docx documents, .wmv videos, .mp3 music or .eml email. Following are some typical causes:

  • File recovery failure (partial data were not restored correctly)
  • File corruption
  • File encryption (due to Virus/malware infection)
  • Data overwriting

Troubleshoot Recovered Files Won't Open or Unreadable

Solutions towards these issues are different. We suggest you figure out the cause first and then refer to the related method to get rid of this issue, restoring all files.

Fix File Recovery Failure - Use Another Reliable File Recovery Software

When you performed incomplete file recovery on your storage devices with Recuva, Stellar, ZAR or even EaseUS file recovery software, you probably cannot open recovered files. Here's what to do:

  • First, make sure that you use the software in the right way. 
  • Second, choose a renowned and professional third-party file recovery software for help.

EaseUS Data Recovery Wizard would help you out of 'recovered files not opening or won't open' error on all Windows 10/8.1/8/7/XP and Vista. It will scan and restore all lost files in 3 steps:

Step 1. Select a location and start scanning.

Launch EaseUS Data Recovery Wizard, hover on the partition where you lost data, then click "Scan".

select a location and click scan

Step 2. Preview and select the files.

Wait until the scanning completes. If you need to double-click the item to preview the file, then select the data you attempt to recover.

Choose files to recover

Step 3. Recover lost data.

Click "Recover", choose a location to save the recovered data, then click "OK". You should store the data in another place instead of the original one.

Recover lost data

If you took the right steps, but still the recovered files won't open, it's very likely that the files have been fragmented or corrupted.

Under this condition, don't forget to search the files in "More lost files(Raw)" or "Extra Files", "Filter".

find raw files to fix easeus data recovery files not opening issue
1. If EaseUS file recovery software fails to restore all of your lost files, contact us by emailing to with all details of your problem.
EaseUS data recovery experts will contact you and help to resolve your problem as soon as possible.
2. Also, remember to save recovered files to another secure device. Don't let the revered data get further damaged in the original device or being overwritten by new files.

Fix File Corruption - Apply File Repair Tool for Help

When the recovered files corrupted, you certainly can't open them by simply clicking. Under this circumstance, you'll need reliable file repair tools for help. Here are some reliable tools that you can try:

  • Repair Toolbox: Word, Excel, PowerPoint, Outlook, OneNote, PDF, ZIP, RAR, Illustrator, Photoshop
  • Hetman File Repair: Image (JPEG, TIFF, BMP, PNG)
  • Digital Video Repair: MP4, MOV, AVI
  • Stellar File Repair Toolkit: Word, Excel, PowerPoint, ZIP

Fix File Encryption - Clean Virus and Decrypt Files with 

If you lost an encrypted file, after the file recovery, you can decrypt it with your password. But if your files were encrypted by virus, here's what you should do:

  • Step 1: Clean up virus on PC and storage devices by running virus cleaner software. (Free Antivirus, Virus Removal Software, etc. can all work. )
  • Step 2: Use file decryption tools or software for help.

Tools listed can all work to decrypt your files that can't be opened:

  • McAfee Ransomware Recover
  • File Encrypt Decrypt 
  • EncryptOnClick
  • Decryption Tool

Data Overwritten - Restore Overwritten Files

Mostly, when your files get overwritten by a new file, you can neither open the old file nor restore it by applying normal file recovery software. 

Fortunately, you may still have the last chance by restoring it from the previous version or restoring the overwritten file by performing System Restore. To do so, you can refer to recover overwritten files for a detailed guide.

The Bottom Line

To sum up, on this page, we discussed the reasons that cause your recovered files not opening and offered related solutions to resolve each issue. Remember, whenever you lost files, turn to EaseUS Data Recovery Wizard for emergency help.

If you have no luck that recovered files were corrupted or damaged, won't open, turn to a professional file repair software or tool as recommended above to repair these files.


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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

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