4 Ways to Fix Windows System Backup Failed in Preparing the Backup Image

Jean updated on Mar 15, 2024 | Home >Computer Instruction


"There was a failure in preparing the backup image of one of the volumes in the backup set 0x807800c5."

Behind the given message, there is usually some additional information that supplements the failure, for example, 'the mounted backup volume is inaccessible. Please retry the operation (0x8078004F)', 'backup disk cannot be found', or 'the version does not support this version of the file format', etc.

there was a failure in preparing the backup image of one of the volumes in the backup set


Preparing the backup image failed with error code 0x807800c5 suggests a conflict of the identical folders named WindowsImageBackup. To put it more specifically, when you use Windows File History, the inbuilt Backup and Restore program in Windows 10, 8 and 7, to create a system image, you save the image to a WindowsImageBackup, and the folder is set to locate at a specified location, for example, volume E: that is with adequate unused space.

Some days later, you did another system backup, and try to save it to the same folder placed in the same location. Oops, system image backup failed error prompted, saying that there is a failure in preparing the backup image of one of the volumes...

Hence, in conclusion, the catastrophe is caused by obsolete backup files in the same partition.


After figuring out the reasons behind the error, we collect 3 most applied fixing methods to help work the problem out. They are given in an ascending order from easy to complex.

Method 1. Get another free system backup solution

EaseUS Todo Backup has been serving as free backup software that enables Windows users to create a backup for operating system, files, folders, system drive, boot drive, data partition, and restore the backup image whenever the computer crashed, data inaccessible, disk formatted, Windows reinstalled. Best of all, it can be used as an instant remedy as soon as Windows Backup and Restore program failed to backup due to various error messages including preparing the backup image failure, or some other third-party backup utilities you're currently using encountered backup problems.

To get rid of the error message while creating system backup, download and install EaseUS Todo Backup, and follow the wizard to accomplish the system backup without hassle.

Step 1. Launch EaseUS Todo Backup on your computer, and click Create Backup on the home screen and then hit the big question mark to select backup contents.

backup outlook mail step1

Step 2. To back up your Windows operating system, click "OS" to begin the backup task.

backup outlook mail step2

Step 3. Your Windows operating system information and all system related files and partitions will be automatically selected so you don't need to do any manual selection at this step. Next, you'll need to choose a location to save the system image backup by clicking the illustrated area.

system backup

Step 4. The backup location can be another local drive on your computer, an external hard drive, network, cloud or NAS. Generally, we recommend you use an external physical drive or cloud to preserve the system backup files. 

backup outlook mail step4

Step 5. Customiztion settings like enabling an automatic backup schedule in daily, weekly, monthly, or upon an event, and making a differential and incremental backup are available in the Options button if you're interested. Click "Backup Now", and the Windows system backup process will begin. The completed backup task will display on the left side in a card style.

backup outlook mail step 5

Method 2. Rename the old backup folder

Step 1. Open the control panel in Windows 8 or 10, locate File History.

Step 2. Double click on the backup and restore program, you'll clearly see where your backup image is located. Follow the path and find the folder called WindowsImageBackup. e.g. the path is E:\WindowsImageBackup.

Step 3. All you need to do is to change the folder name to WindowsImageBackup.old. To distinguish it from the newly created backup.

Method 3. Recreate a new partition or format drive for Windows system backup

If the destination partition or target USB/external hard drive become inaccessible or corrupted, Windows system backup won't complete. In order to make the process to complete successfully, it's highly recommended to create a new partition or format the USB/external hard drive for Windows system backup.

Method 4. Delete the previous system restore point and turn on Windows system protection

Step 1. Press "Win + S" > Type System > Select "System".

Delete previous system restore point.

Step 2. Click "System protection" > "Configure" > "Disable system protection".

Turn off system protection and delete previous system image.

Step 3. Click "Delete" to delete previously created system restore points.

Delete previous system image to create new system image for Windows 10/8/7.

Step 4. Repeat step 1 > Click on "System protection" > "Configure".

Step 5. Select "Turn on system protection" > "Apply" > "OK".

After this, restart PC and you shall be able to createa Windows system in your PC again.

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Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working at EaseUS for over ten years, starting as a technical writer and moving on to being a team leader of the content group. As a professional author for over ten years, she writes a lot to help people overcome their tech troubles.

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Written by Jean

Jean is recognized as one of the most professional writers in EaseUS. She has kept improving her writing skills over the past 10 years and helped millions of her readers solve their tech problems on PC, Mac, and iOS devices.

Read full bio

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