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Surface Pro Stuck on Windows Logo - Reasons & Fixes

Is your Surface Pro stuck on the Windows Logo? Are you unable to login to your PC? Then, follow these methods to fix the Surface Pro Stuck on the Windows Logo. The suggestions help you repair your Surface Pro and resolve the issue.

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Updated on Apr 26, 2024

Are you facing the Microsoft Surface getting stuck at the Windows log? If yes, then it's a very frustrating experience. No matter how long you wait, Surface keeps displaying the Windows logo after you press the power button.

Here, EaseUS will provide some working fixes that potentially resolve your issue. Don't hesitate to share these fixes with other users who'll need them.


Automatically Fix Surface Pro Stuck on Windows Logo

If you are not a technical guy looking for a quick solution to fix the Surface Pro stuck on Windows, then EaseUS Partition Master can help you. This is an advanced and reliable third-party tool. This tool's intelligent and advanced boot repair feature can quickly resolve your Surface Pro booting issue. This tool's research and development team enhanced the product algorithm by researching several issues to resolve boot problems and other errors efficiently.

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To learn how to use this tool and run the advanced boot repair feature to resolve the Surface Pro Stuck on Windows Logo, follow the steps below carefully.

Step 1. Start EaseUS Partition Master after connecting the external drive/USB to your computer, go to "Bootable Media," and click "Create bootable media."

create easeus partition master bootable disk

Step 2. Select an available USB Drive or CD/DVD and click "Create." You can also burn the Windows ISO file to the storage media.

create easeus partition master bootable disk

Step 3. Connect the created bootable drive to the new computer and reboot the computer by pressing and holding F2/Del to enter the BIOS. Then, set the WinPE bootable drive as the boot disk and press F10 to exit.

Step 4. Boot the computer again and enter the WinPE interface. Then, open EaseUS Partition Master and click "Boot Repair" under the "Toolkit" option.

open boot repair

Step 5: Select the system you want to repair and click "Repair."

click  repair

Step 6. Wait a moment, and you will receive an alert that the system has been successfully repaired. Click "OK" to complete the boot repair process.

click ok to complete the repair

EaseUS Partition Master can also do the following tasks to fix other boot errors:

Don't miss this tool, and install it to fix your boot issues.

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🚩Read Also: Surface Won't Turn On

Fixes for Surface Pro Stuck on Windows Logo 

Now, the question is how you can resolve this issue. No need to worry; we will provide you with the five best and proven fixes to resolve your issue successfully, so follow all the fixes and associated steps carefully.

Fix 1: Wait While Updates Are Installing

If the Surface Pro is stuck on the Windows logo, it might be because of installed updates. Usually, significant updates may take around 20 minutes, so in such cases, we recommend you wait while updates are installed successfully.

wait patiently

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How to Fix Surface Boot Loop - 100 % Working Solutions

Are you unable to get to the login screen on your Surface Laptop? Is your Surface is stuck in the boot all the time? Then follow this easy guide to fix the Surface Boot Loop with this 100% working solution.

automatic repair

Fix 2: Hard Reset Surface Pro

A hard reset to your Surface Pro can resolve the issue successfully. To perform this process, follow the below steps.

Step 1. Press and hold the Power button on your Surface Pro device for at least 30 seconds until your device has been turned off.

Step 2. Hold the Volume up and Power button simultaneously for 15 seconds.

press and hold the power button

Step 3. After 15 seconds, please release the buttons and wait up to 10 seconds.

Step 4. Now, you can press the Power button to turn on your Surface device to see whether it is bootable and check whether the issue is resolved.

There are some boot issues related to other PC brands; check them out if necessary:

Fix 3: Run Automatic Repair

Running Automatic Repair resolves the Surface Pro Stuck on Windows Logo issue effectively. To perform this process, follow the below steps.

Step 1. Press the Shift key and click on the restart button to open the recovery screen.

Step 2. Select the Troubleshoot option, then click the Advanced option.

Step 3. On the Advanced Options page, select the Automatic Repair option.

automatic repair

Windows will try to diagnose and fix any issues preventing your Surface from starting.

If you cannot find automatic repair in the Advanced options, you can force shutdown windows when it's trying to boot. Repeat this multiple times, and Windows should launch Automatic Repair.

Also Read: Windows 10 Startup Repair Not Working

Fix 4: System Restore

If your Surface Pro is Stuck on the Windows Logo, you can quickly fix it by performing a System Restore. Follow the below steps to perform this process. Make sure to back up all your important data before starting this process for safety purposes.

Step 1. Boot into Advanced Recovery using a Bootable USB.

Step 2. Under Troubleshooting > Advanced options, locate System Restore.

advanced options

Step 3. Click on it, and it will launch the System Restore Wizard.

Step 4. Select the date you know the PC had no issues, and restore.

Your PC may restart several times, and the time taken will depend on the restore size. It is recommended not to shut down or restart the PC when it is in progress.

🚩Read Also: Surface Laptop Black Screen? Fixes Here!

Fix 5. Reboot Surface via Bootable USB

Rebooting Surface also effectively eliminates the Surface Pro Stuck on Windows Logo issue. You can do this with two methods(Use the Volume-Down button and the Volume-Up button). Click the link for more details about how to boot the Surface from USB.

After getting into the solution part, it's necessary to understand why the Surface Pro is stuck on the Windows logo. Let's discuss this in the next part.

Why Is Surface Pro Stuck on Windows Logo 

When Windows boots, it loads and checks many files, including security. While uncommon, issues with any files that are important to load files missing or corrupted, Surface Pro will get stuck. Here are some of the common reasons:

Corrupted system files

According to experts, system file corruption is a prime cause of the Surface Pro stuck on the Windows Logo. Windows looks for boot files; if it cannot find one, it will keep loading and, after a long time, result in BSOD.

Wrong BIOS settings or outdated BIOS

If your PC BIOS is not updated or has any wrong settings, it can cause a stuck Surface Pro issue. Microsoft allows to update BIOS on Surface devices from within Windows.

Motherboard/Software errors

It also found that this error usually occurs when there is any error in Motherboard/Software. It is something that only an authorized service center can fix.

Share these reasons that may lead to Surface Pro stuck errors on social media to help more users.



This post has provided five working and best solutions to fix the Surface Pro Stuck on Windows Logo issue. We recommend you try all our methods and experiences to determine which works better for you.

Surface Pro Stuck on Windows Logo FAQs 

Here, we have answered some of the frequently asked questions. If you have similar issues listed here, this section may be crucial for you.

1. Why is the Surface Pro stuck at the logo?

If your Surface Pro is stuck at the logo, it might be because of corrupted system files, Outdated BIOS, or software issues. We suggest using recovery software or built-in advanced recovery.

2. How do I fix the Microsoft Surface Pro 7 stuck on the Windows logo and then turn off the error?

Press and hold the volume-up button and the power button simultaneously for at least 15 seconds and then release both to perform a reset, or you can reset your Surface Pro 7 using a USB Recovery Image to fix the Microsoft Surface Pro 7 stuck on the Windows logo and then turn off issue.

3. What to do when your Surface Pro is stuck on the loading screen?

To fix the error, you can perform a hard reset on your Surface Pro by holding the Volume up and Power button simultaneously for 15 seconds. Hard reset doesn't remove the OS or any apps inside it; it only resets the hardware to remove temporary glitches. 

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About the Author

Updated by Sherly

Sherly joined EaseUS in 2022 and she has always loved writing articles and enjoys the fun they bring. She receives professional training here, focusing on product performance and other relative knowledge. She has written over 200 articles to help people overcome computing issues.

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