Fix 'Photos Cannot Preview or Open' Error in Windows 10/8/7

Tracy King updated on Nov 27, 2019 to Data Recovery Solution | How-to Articles


Relax if you can't preview or open photos on Windows 10/8/7. Reliable methods with EaseUS photo recovery software are available here to help you resolve "photos can't open or preview" error with ease.

Why Are My JPG Photos Not Opening

"Does anyone know how to repair JPG photos that can't be opened by Photos App on Windows 10? 

I have some photos saved in Pictures folder in Windows 10 and these are all .JPG or .JPEG formats. This morning, I tried to use the Photos App to open these photos, I failed. It didn't open in another image viewer either. Does anyone know why are my JPG photos not opening and how to fix this error?"

Although photos can't preview or open is no longer a new problem, it's still bothering a vast number of people. Do you know why are the photos not opening or can't be previewed?

Here is a list of reasons why photos not opening:

  • 1. Photos are corrupted or damaged
  • 2. Photo format is not supported
  • 3. Photo viewer is outdated
  • 4. Mobile phone photos are encrypted

Check Photo States and Find Right Solutions

Some of you may wonder to know how to identify the states of un-openable photos and find the right solutions. Read on, we'll guide you to go through the process and make all your photos available for viewing and reuse again.

Photos can't be opened due to file corruption.

  • If file formats are not supported or the Photo Viewer is outdated, as shown below, you can convert photo format (in Method 2) or update Windows Photo Viewer (in Method 3) to resolve this issue.

Photos file format not supported.

If you have photos transferred from a mobile phone that can't be viewed nor opened by Photos Viewer, you can try Method 4 for help by removing the photo encryption.

Method 1. Repair Corrupted, Damaged Photos with Photo Recovery Software

If you search photo repair software or picture repair tool online, you will get overwhelmed results. Some of them are said to be 100% free, yet some claim that they support repairing multiple image formats.

However, most image repair tools only support repairing corrupted pictures with JPG, JPEG, GIF, etc., formats saved on computer or external storage devices.

Good news! EaseUS R&D team recently added a fantastic feature into EaseUS Data Recovery Wizard, making it more like a photo repair tool while helping you restore lost and corrupted pictures.

It supports to repair corrupted photos, pictures on Windows 10/8/7/XP/Vista and Windows Server.
It supports to repair damaged images on Windows PC/Laptop hard drive, SSD, external hard drive, USB, SD card, memory card, etc.
It supports to restore and repair lost and corrupted graphics during the scanning process.
It currently supports to repair JPG and JPEG pictures. Other picture formats will be added in the further updates.

The process is the same as the file recovery procedure:

Step 1. Select a location.

Choose the correct drive which contains the corrupted photos under "Devices and Drives", which can be a removable disk or a local drive. Click "Scan".

select a location and click scan

Step 2. Scan the corrupted files.

EaseUS data recovery software will run immediately to scan all over the selected drive to find lost and corrupted files as many as possible. The scan time depends on the used drive capacity and its health state. After the completion of the deep scan, you'll go to the repair session as soon as the software detects corruption. 

Wait patiently until the repair ends. Click "Filter" on the top right and choose pictures. This helps you quickly locate all the photo files. 

scan the selected drive for lost videos

Step 3. Recover corrupted images.

Double-click on a file lets you preview the file quality. Finally, if there is no problem at all, click "Recover". You should choose a different location to save the recovered pictures.

recover videos

When the recovery process finishes, you can save the repaired pictures that were corrupted to another secure location on your PC. Then you can open these pictures with your photo viewer application again.

Method 2. Change and Convert Photos' Formats

If the photo viewer application warns you that it doesn't support the picture format, you can change the photo extension to JPEG, TIFF or PNG, etc.

Step 1. Locate and right-click the specific photos or pictures that were not openable, select "Rename".

Step 2. Change the photo extension to .jpg, .jpeg, .png, or .tiff, etc.

Convert photo formats.

Then you should be able to open, check, and reuse the photos on your PC again.

Method 3. Update Photos Viewer

If your photos viewer application is outdated, you can check and install the latest update. By doing so, you could use your photo application to view photos again.

Here is a detailed guide for Windows Photo Viewer users to install the latest update:

Step 1. Go to Settings, click "Update & Security" and then go to Windows Update.

Step 2. Click "Check for updates", if the Photo Viewer icon appears after checking the Windows update, check the box next to Photo Viewer.

Step 3. Click "Install Updates" to install the latest update.

When the installing process, restart your PC. You'll be able to use the application to open photos again.

Method 4. Remove Encryption in Images

If the photos transferred from mobile phone to computer, and you can't open them, it is because of the encryption.

Usually, photos on the mobile phone will be encrypted, disallowing users to open and use them on the computer. To view the photos, you need to remove the encryption first:

Step 1. Right-click on photos, select "Properties".

Step 2. Go to the General tab, click "Advanced".

Step 3. Uncheck the box of "Encrypt Contents to Secure Data".and click "OK" to confirm.

Remove photo encryption.

By following the solutions on this page, you'll be able to effectively resolve the issue of photos can't view or open. 

To keep your warm memories safe, we also suggest that you should create a back up of all valuable photos and save to a secure storage device. If you accidentally lose photos, you can immediately restore them from the backup.

Plus, if you don’t have a backup, don’t worry. EaseUS Data Recovery Wizard will restore your lost photos within three simple steps as shown in Method 1.


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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

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