Fix 'Photos Cannot Preview or Open' Error in Windows 10/8/7

Relax if you can't preview or open photos on Windows 10/8/7. Reliable methods with EaseUS photo recovery software are available here to help you resolve "photos can't open or preview" error with ease.

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Table of Contents

Why Are My JPG Photos Not Opening

"Does anyone know how to repair JPG photos that can't be opened by Photos App on Windows 10? 

I have some photos saved in Pictures folder in Windows 10 and these are all .JPG or .JPEG formats. This morning, I tried to use the Photos App to open these photos, I failed. It didn't open in another image viewer either. Does anyone know why are my JPG photos not opening and how to fix this error?"

Although photos can't preview or open is no longer a new problem, it's still bothering a vast number of people. Do you know why are the photos not opening or can't be previewed?

Here is a list of reasons why photos not opening:

  • 1. Photos are corrupted or damaged
  • 2. Photo format is not supported
  • 3. Photo viewer is outdated
  • 4. Mobile phone photos are encrypted

Check Photo States and Find Right Solutions

Some of you may wonder to know how to identify the states of un-openable photos and find the right solutions. Read on, we'll guide you to go through the process and make all your photos available for viewing and reuse again.

Photos can't be opened due to file corruption.

  • If file formats are not supported or the Photo Viewer is outdated, as shown below, you can convert photo format (in Method 2) or update Windows Photo Viewer (in Method 3) to resolve this issue.

Photos file format not supported.

Tip
If you have photos transferred from a mobile phone that can't be viewed nor opened by Photos Viewer, you can try Method 4 for help by removing the photo encryption.

Method 1. Repair Corrupted, Damaged Photos with Photo Recovery Software

If you search photo repair software or picture repair tool online, you will get overwhelmed results. Some of them are said to be 100% free, yet some claim that they support repairing multiple image formats.

However, most image repair tools only support repairing corrupted pictures with JPG, JPEG, GIF, etc., formats saved on computer or external storage devices.

Good news! EaseUS R&D team recently added a fantastic feature into EaseUS Data Recovery Wizard, making it more like a photo repair tool while helping you restore lost and corrupted pictures.

 Download for Win Recovery Rate 99.7%
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Important
It supports to repair corrupted photos, pictures on Windows 10/8/7/XP/Vista and Windows Server.
It supports to repair damaged images on Windows PC/Laptop hard drive, SSD, external hard drive, USB, SD card, memory card, etc.
It supports to restore and repair lost and corrupted graphics during the scanning process.
It currently supports to repair JPG and JPEG pictures. Other picture formats will be added in the further updates.

The process is the same as the file recovery procedure:

Step 1. Select a location

Choose the correct drive which contains the corrupted photos, which can be a removable disk or a local drive. Click "Scan."

select a location and click scan

Step 2. Scan the corrupted files

EaseUS data recovery software will run immediately to scan all over the selected drive to find lost and corrupted files as many as possible. Click "Filter" on the top right to find damaged photos quickly.

scan the selected drive for damaged photos

Step 3. Recover corrupted images

Double-click on a file and preview the file quality. After repairing, click "Recover" and choose a different location to save the recovered pictures.

repair and recover broken photos

When the recovery process finishes, you can save the repaired pictures that were corrupted to another secure location on your PC. Then you can open these pictures with your photo viewer application again.

Method 2. Change and Convert Photos' Formats

If the photo viewer application warns you that it doesn't support the picture format, you can change the photo extension to JPEG, TIFF or PNG, etc.

Step 1. Locate and right-click the specific photos or pictures that were not openable, select "Rename".

Step 2. Change the photo extension to .jpg, .jpeg, .png, or .tiff, etc.

Convert photo formats.

Then you should be able to open, check, and reuse the photos on your PC again.

Method 3. Update Photos Viewer

If your photos viewer application is outdated, you can check and install the latest update. By doing so, you could use your photo application to view photos again.

Here is a detailed guide for Windows Photo Viewer users to install the latest update:

Step 1. Go to Settings, click "Update & Security" and then go to Windows Update.

Step 2. Click "Check for updates", if the Photo Viewer icon appears after checking the Windows update, check the box next to Photo Viewer.

Step 3. Click "Install Updates" to install the latest update.

When the installing process, restart your PC. You'll be able to use the application to open photos again.

Method 4. Remove Encryption in Images

If the photos transferred from mobile phone to computer, and you can't open them, it is because of the encryption.

Usually, photos on the mobile phone will be encrypted, disallowing users to open and use them on the computer. To view the photos, you need to remove the encryption first:

Step 1. Right-click on photos, select "Properties".

Step 2. Go to the General tab, click "Advanced".

Step 3. Uncheck the box of "Encrypt Contents to Secure Data".and click "OK" to confirm.

Remove photo encryption.

By following the solutions on this page, you'll be able to effectively resolve the issue of photos can't view or open. 

To keep your warm memories safe, we also suggest that you should create a back up of all valuable photos and save to a secure storage device. If you accidentally lose photos, you can immediately restore them from the backup.

Plus, if you don’t have a backup, don’t worry. EaseUS Data Recovery Wizard will restore your lost photos within three simple steps as shown in Method 1.

 Download for Win Recovery Rate 99.7%
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Updated by Brithny

Brithny is a technology enthusiast, aiming to make readers' tech life easy and enjoyable. She loves exploring new technologies and writing technical how-to tips. On her spare time, she loves sharing things about her favorite singer - Taylor Swift on her Facebook or Twitter.

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Written by Tracy King

Tracy joined in EaseUS in 2013 and has been working with EaseUS content team for over 7 years. Being enthusiastic in computing and technology, she writes tech how-to articles and share technical solutions about Windows & Mac data recovery, file/system backup and recovery, partition management and iOS/Android data recovery.

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