Windows 10 Internet Explorer Has Stopped Working

Jean updated on Mar 15, 2024 | Home >Computer Instruction

Internet Explorer has stopped working

"On my Windows 10 PC, I'm frequently getting an annoying error message saying Internet Explorer has stopped working immediately after opening Internet Explorer. Having tried to use CCleaner to clear temporary files and caches, it will then work again for a day or two before the problem starts happening again. What should I do to get rid of the error permanently? This is intolerable!"

Though Microsoft makes a long-term effort in promoting the user experience and the browsing performance in Internet Explorer, in the meantime, introducing a more powerful browser alternative Microsoft Edge since Windows 10, the older internet browser still owns a large number of customers. As a matter of fact, bad experience with Internet Explorer continues and needs improvement, especially the widely reported problem of Internet Explorer has stopped working, not responding, not opening and giving all kinds of errors.

Useful Tips Before the Recommended Workarounds

The internet browser you're accustomed to browsing everything, visit social media websites or watch online programs definitely stores crucial personal data, such as history, bookmarks, cached images and files, accounts, passwords and so on. It's none necessary to lose the whole important data while applying fixing methods, especially browser reset, system restore, in order to rectify the problem of Internet Explorer has stopped working.

So, copy the temporary IE files as a whole and keep them to a safe spot.

Temporary Internet Explorer files location in Windows 10:

C:\Users\user name\AppData\Local\Microsoft\Windows\INetCache\IE

For a complete copy of those IE related files, we recommend using third-party data backup software to help. For example, EaseUS Todo Backup offers easy and smart file backup feature, which enables users to backup internet browser temporary files on a regular basis with incremental backup or differential backup.

Step 1. Click "Select backup contents" to initiate a backup.

create file backup step1

Step 2. There are four data backup categories, File, Disk, OS, and Mail, click File.

create file backup step2

Step 3. Local and network files will be displayed on the left side. You may extend the directory to choose which files to back up.

File backup

Step 4. Select the location where you want to store the backup by following the on-screen instructions.

File backup step4

Click "Options" to encrypt the backup with a password in "Backup Options," and to setup a backup schedule and choose to initiate a backup at a certain event in "Backup Scheme." There are a variety of other customization options available for the backup process.

Backup options

Step 5. You may save the backup to a local disk, EaseUS' online service, or a NAS.

file backup step4

Step 6. EaseUS Todo Backup enables customers to back up data to a third-party cloud drive and its own cloud drive.

If you want to back up data to a third-party cloud drive, choose Local Drive, scroll down to add Cloud Device, add your account, and then log in.

Backup to cloud
You can also save backups to EaseUS's cloud storage service. Sign up for an EaseUS Account and log in after clicking EaseUS Cloud.

backup to easeus cloud

Step 7. To begin backup, click "Backup Now" Once the backup process has been finished, it will be shown as a card on the panel's left side. To further manage a backup job, right-click it.

File backup step7

Common Ways to Fix Internet Explorer Has Stopped Working in Windows 10

As far as we know, in addition to IE, the other internet browsers such as Microsoft Edge, Chrome and Firefox would in the same way stopped working, usually after each update for Windows 10 Creators 1703 or Anniversary 1607. Next are 5 widely applied methods to fix and remove Internet Explorer has stopped working error in Windows PC.

1. Update IE to the Most Recent Version: Ie 11.​

You can easily get the latest update of Internet Explorer by downloading and installing it from Microsoft:

2. Wipe all Temporary IE Files

Go to "Internet Options" > "General tab" > "Browsing History" > "Delete" > uncheck "Preserve Favorites website data" then delete Temporary Internet Files.

3. Reset IE from the Control Panel from Windows

Go to Network and Internet tab > Internet options > advanced > Reset

4. Reset IE in the Run from Internet Properties

  • Press CTRL + SHIFT + ESC Keys simultaneously to pull up Task Manager.
  • Locate iexplore.exe under the Processes tab. Right click on it and select End Task.
  • Press Windows + R keys simultaneously this time to bring up Run box. Type inetcpl.cpl and click OK.
  • Go to the Advanced Tab, and Click Reset. Place a check on Delete Personal Settings, and Hit Reset again. Click Apply/OK to close Internet Properties dialog.
  • Now test to see if Internet Explorer opens up, if not then Hold the Windows Key and Press R again, and type inetcpl.cpl and Click OK. Go to the Advanced tab, and place a check on Use software rendering instead GPU rendering.
  • Click Apply/OK and this should fix the issue with Internet Explorer.

5. Rename Users Profile and Edit Registry

  • Reboot PC and log in as administrator.
  • Rename users profile located in C:\users\ to
  • Open Registry
  • Go to \HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
  • Click on each of the S-1* till you find the username of the user you are trying to fix in the Central Profile key
  • Right click on the left 'folder' and choose export
  • Reboot
  • Have the user log back in, and copy necessary files from the folder you renamed in step 3 to the newly created folder.

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Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working at EaseUS for over ten years, starting as a technical writer and moving on to being a team leader of the content group. As a professional author for over ten years, she writes a lot to help people overcome their tech troubles.

Read full bio

Written by Jean

Jean is recognized as one of the most professional writers in EaseUS. She has kept improving her writing skills over the past 10 years and helped millions of her readers solve their tech problems on PC, Mac, and iOS devices.

Read full bio

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