Windows 10 Quick Access Not Working, Not Responding, Slow to Open

author icon

Jean updated on Feb 07, 2021 to Computer Instruction | How-to Articles

Quick Navigation to Quick Access Not Working:

Workable Solutions Step-by-step Troubleshooting
Bonus Tip - Recover Data First Select a location to scan > select the files > recover lost data....Full steps
Fix 1. Disable Quick Access Launch File Explorer, click on View > Options > Change folder and search options...Full steps
Fix 2. Delete Related APP Data Launch File Explorer and respectively paste the following folder paths...Full steps

Overview - What Is a Quick Access

Windows 10 introduced the Quick Access view to File Explorer. That's one of Windows 10's new features. Whenever you open a File Explorer window, you’ll see a list of frequent folders and recent files in the navigation pane. It works like the old "Favorites" list of Windows, letting you pin your favorite folders for easy access. This is very handy. But some people say that their quick access not working.

In a previous post, we worked out a way to troubleshoot Windows 10 Quick Access folders missing problem. And in today's post, we'll continue another "Quick Access" topic - Quick Access is not working, broken, not responding or becomes extremely slow to load/open.

what is quick access

What to Do First When Quick Access Not Working 

Each of the mentioned Quick Access malfunctioning issues would prevent you from accessing files and folders. And many people said that they did a system restore for the first attempt, they lost quite a few computer files and lately installed programs. To deal with Quick Access problems without worrying about losing your files, recover data first. Download EaseUS data recovery software on your Windows 10 PC. Launch it automatically after a successful installation. 

Then, follow the details to recover files from quick access:

Step 1. Select a location and start scanning

Launch EaseUS Data Recovery Wizard, hover on the location where you lost data, then click "Scan".

select a location and click scan

Step 2. Preview and select the files

Wait until the scanning completes. You can use Filter or search bar to find lost files.

Choose files to recover

Step 3. Recover lost data

Then choose a location to save the recovered data, and click "OK". You should store the data in another place instead of the original one.

Recover lost data

Two Fixes - Quick Access Not Working/Responding, Crashing All the Time

Once you find Quick Access not working normally as it should, try to disable and then re-enable it. Or else, manually delete some related %appdata% files.

1. Disable Quick Access

You should ask File Explorer to open files or folders to This PC instead of Quick Access.

  • Step 1: Launch File Explorer, click on View > Options > Change folder and search options. Now you opened Folder Options.
  • Step 2: Uncheck the two options "Show recently used files in Quick Access" and "Show frequently used folders in Quick Access" under Privacy. Click "Clear" to clear File Explorer history. Click OK.

disable Quick Access to fix Quick Access not working and not responding

2. Clear/Delete Related APP Data Files

Step 1: Launch File Explorer and respectively paste the following folder paths into the Address bar and hit Enter.

  • %AppData%\Microsoft\Windows\Recent\AutomaticDestinations
  • %AppData%\Microsoft\Windows\Recent\CustomDestinations

Step 2: Select all the files in the opened folder and delete them all.

You can also navigate to this to delete them:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Ribbon

How to Fix Quick Access Is Slow to Load or Open

You need to clean up Quick Access when it takes a long time to load or open. Besides clear the File Explorer history while disabling Quick Access, do one more step to unpin some large folders like Desktop, Downloads, Windows, etc.

To unpin a selected folder from Quick Access, simply right-click on the folder and choose "Unpin from Quick Access".

unpin folder from Quick Access to fix Quick Access is slow to open or load

Was This Page Helpful?