Windows 10 Quick Access Not Working, Not Responding, Slow to Open

Updated by Brithny on Jan 18, 2022
Written by Jean
 | Computer Instruction

Quick Navigation to Quick Access Not Working:

Workable Solutions Step-by-step Troubleshooting
Bonus Tip - Recover Data First Select a location to scan > select the files > recover lost data....Full steps
Fix 1. Disable Quick Access Launch File Explorer, click on View > Options > Change folder and search options...Full steps
Fix 2. Delete Related APP Data Launch File Explorer and respectively paste the following folder paths...Full steps

Overview - What Is a Quick Access

Windows 10 introduced the Quick Access view to File Explorer. That's one of Windows 10's new features. Whenever you open a File Explorer window, you’ll see a list of frequent folders and recent files in the navigation pane. It works like the old "Favorites" list of Windows, letting you pin your favorite folders for easy access. This is very handy. But some people say that their quick access not working.

In a previous post, we worked out a way to troubleshoot Windows 10 Quick Access folders missing problem. And in today's post, we'll continue another "Quick Access" topic - Quick Access is not working, broken, not responding or becomes extremely slow to load/open.

what is quick access

What to Do First When Quick Access Not Working 

Each of the mentioned Quick Access malfunctioning issues would prevent you from accessing files and folders. And many people said that they did a system restore for the first attempt, they lost quite a few computer files and lately installed programs. To deal with Quick Access problems without worrying about losing your files, recover data first. Download EaseUS data recovery software on your Windows 10 PC. Launch it automatically after a successful installation. 

Then, follow the details to recover files from quick access:

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.6

Step 1. Launch EaseUS Data Recovery Wizard in Windows 11/10/8/7 and choose the place where you lost data. Then, click "Scan".

select a location to scan

Step 2. After the scan, use the file format filter on the left or upper right corner to find the files you need. Then, you can click the "Preview" button or double-click a file to preview its content.

Choose files to recover

Step 3. Click the checkbox next to the file and click "Recover" to get back the lost data to a secure place.

Recover lost data

Two Fixes - Quick Access Not Working/Responding, Crashing All the Time

Once you find Quick Access not working normally as it should, try to disable and then re-enable it. Or else, manually delete some related %appdata% files.

1. Disable Quick Access

You should ask File Explorer to open files or folders to This PC instead of Quick Access.

  • Step 1: Launch File Explorer, click on View > Options > Change folder and search options. Now you opened Folder Options.
  • Step 2: Uncheck the two options "Show recently used files in Quick Access" and "Show frequently used folders in Quick Access" under Privacy. Click "Clear" to clear File Explorer history. Click OK.

disable Quick Access to fix Quick Access not working and not responding

2. Clear/Delete Related APP Data Files

Step 1: Launch File Explorer and respectively paste the following folder paths into the Address bar and hit Enter.

  • %AppData%\Microsoft\Windows\Recent\AutomaticDestinations
  • %AppData%\Microsoft\Windows\Recent\CustomDestinations

Step 2: Select all the files in the opened folder and delete them all.

You can also navigate to this to delete them:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Ribbon

How to Fix Quick Access Is Slow to Load or Open

You need to clean up Quick Access when it takes a long time to load or open. Besides clear the File Explorer history while disabling Quick Access, do one more step to unpin some large folders like Desktop, Downloads, Windows, etc.

To unpin a selected folder from Quick Access, simply right-click on the folder and choose "Unpin from Quick Access".

unpin folder from Quick Access to fix Quick Access is slow to open or load

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