How to contact us

To offer fast and reliable support to EaseUS users are always the goal that we are chasing for. Both free and paid users can enjoy a proper support level from our support team, turn to our Support Policy to get the details about what support methods you are able to enjoy.

In addition, we are dedicated to create a helpful, integrated and easy to use product knowledge library for a long time. So, whenever you have inquiry or trouble using our product, it is worthy having a look at our Knowledge Base first. If the answer cannot be found, we then encourage you to contact us with the following basic contact methods.

Email Support

A very basic support method that you will probably receive a reply in as short as almost no waiting time, or as long as about 20 hours when the issue needs to be well addressed by the programmers.

support@easeus.com for data recovery series products.
support@todo-backup.com for partition management and backup series products.
sales@easeus.com for pre-sales inquiry including price, tax-related and account questions.

Livechat

Technical LiveChat is handled by our professional dedicated advisor which is available for 8x5 (from 9:00am to 5:30pm UTC+8 Monday through Friday). Leave a message directly is also possible when the Technicians are not online.

Pre-Sales Livechat can be accessed from 8:30am to 6:30am the next day from Mon to Fri. Not only the pre-sales related inquiry, but also Download, upgrade and activation issues from paid users are able to be answered here.

Phone Call

For urgent case and all pre-sales inquiry, you may call 1-800-570-4634 for free (available from 6pm to 7am Mon to Fri PST. Refund request will be not answered in the phone call, please email to support@easeus.com)

The security of users privacy is also a high priority thing to us, so no matter how you contact us, all your personal information definitely will be well protected. To know more about this, you may read it from EaseUS Customer Service Privacy Statement.