How to contact us

We provide the basic support like email and LiveChat if you cannot find the solution in Self-Service Options.

Email Support

Send your email to the following email addresses to receive the professional assistance from our technical support:

For technician questions: for our data recovery series products and others for EaseUS Partition Master only. for EaseUS Todo Backup, EaseUS Backup Center, EaseUS Deploy Manager, EaseUS Todo PCTrans and EaseUS EverySync.

For pre-sale, including the price, inquiry, tax-related and account questions:

Call 1-800-570-4634 for free (available from 6pm to 7am Mon to Fri PST, Pre-sales Inquiry only. For refund request, please email to or send an email to


Access to our LiveChat to receive instant support. Our Technical LiveChat is available for 8x5 (from 9:00 to 17:30 UTC+8 Monday through Friday). If it is not available when you request a LiveChat support, please send us an offline message and you will be contacted by one of our technical support engineers within couple of hours.

If you want to enjoy advanced support, please refer to Support Policy to get the details.