Welcome to EaseUS Customer Service and Support Center

EaseUS Customer Service Privacy Statement

EaseUS Customer Service Department respects the right of privacy of our software and service users. Before reading this page, you are recommended to review the Privacy Policy of our company. The statement in this page is a supplement to the Privacy Policy, informing you of the information we collect and how we use it when you receive a pre-sale or technical support from us.

If there is any conflict between the Privacy Policy and Customer Service Privacy Statement. The Customer Service Statement shall govern.

What We Collect

Support Offerings.

EaseUS Customer Service Department provides you several support offerings to ensure your issues can always be well addressed and resolved. These offerings includes Email, LiveChat, phone and remote assistance.

Before you submit a ticket to receive any one of these support offerings, you are requested to provide your personal information to identify yourself. Generally, these information may include your first and last name, address, email address, phone number, order information, and technical or demographic information.

By submitting a ticket to us, you expressly consent to the collection, use, storage, processing, and disclosure of your information in accordance with our Privacy Policy and the statement in this page.

Customer Center

EaseUS Customers can register to EaseUS Customer Center to self-manage their orders. In the procedure of a registration, you are required to provide your personal information via an “opt-in” method. these information may include your first and last name, address, email address, phone number and order information.

EaseUS only collects the information you submit when registering your account. This website does not use cookies to collect any of your behaviors on the internet.

How We Use Your Information

EaseUS Customer Service Department only uses the information collected to well address your issues and to deliver a better support experience. This information is also used to inform you of the latest EaseUS developments, including new product releases, upgrades, special offers and other relevant information.

EaseUS Customer Service Department guarantees any personal information we collect from you will only be stored, used and processed within our company. Accordingly, EaseUS Customer Service Department will not provide, sell nor lease your information to any 3rd parties and other companies without your consent.

The following is the exception, with respect in which circumstance we may share your personal information:

EaseUS Customer Service Department may disclose information that has been collected from you if we are required to do so by law or to protect the rights of EaseUS, and its employees.

Security

EaseUS Customer Service Department strictly protects the security of your personal information and honors your choice for its intended use. Effective security solutions, including SSL is applied to our customer center website and other online page to ensure the security when we collect your information. The server we use to store your personal information connects intranet only for this safeguard purpose.

Employees in EaseUS Customer Service Department are also well trained with a culture of security and privacy awareness, prior to being granted system access.

Choices

We always give you an opportunity to choose opt-out if at any time you prefer to no longer wish to receive a support from us.

Simply email us your request at support@easeus.com to stop receiving the support from us. The communication will be halted promptly and all your personal information will be permanently deleted from our server.

Partners and Relationships.

EaseUS Customer Center Department works with LiveChat Inc. to deliver the instant chat support to customers. If there are any 3rd party tools that are needed to be involved for your support, you will be prior noticed and have the final decision on whether or not to use them in your support. We are not responsible for the privacy practice of these 3rd party tools.

Contacting EaseUS Customer Service Department

Should you have any questions about the statement in this page, please submit your questions to us at support@easeus.com. This statement may be updated or revised without prior notice to you. Hence, you are recommended to periodically review this statement to ensure you can always be aware of our latest policies on your privacy.