> How to > iPhone Data Recovery > How to Recover Pictures Covering with Gray Box iPhone/Android

How to Recover Pictures Covering with Gray Box iPhone/Android

Posted on Aug 04, 2017 by Jean to iPhone Data Recovery

Summary:
Here you can figure out why pictures covering my pictures and how to recover pictures covering with gray box with ease. So if you are seeing gray box over either pictures or contacts on both iPhone and Android, stop over and fix it.

Gray box covering my pictures iPhone

"Hi, I'm having a problem with photos and videos on an iPhone 6s where gray box covering my pictures. I am running the latest version of iOS."

Gray box over Camera/Gallery photos Android

"Have an issue on certain photos taken on Samsung Galaxy S8 camera. The preview on the bottom shows the full pictures but when you look at the full photo the gray box appears. Why do my pictures turn gray and how do you get rid of gray box over photos."

Possible reasons why you got gray box covering pictures

If you're seeing gray box over photos, including the ones taken by phone's camera or downloaded from online sources, there is a huge chance that something is corrupting the multimedia files. For instance, external SD card where pictures were kept has damaged, corrupted or perhaps infected by virus. The last thing you'd expect is that the problem comes from your phone's internal memory.

How to fix pictures covering with gray box on iPhone?

Since you don't use an external memory card on iPhone, a factory reset would be a necessary troubleshooting. Good news is that your photos, pictures, images are usually synced or backed up to iCloud storage, it's easy to recover those files covered with gray box by accessing iCloud backup to PC with EaseUS Mobisaver.

To download iCloud pictures to PC with EaseUS Mobisaver, follow this guide.

Step 1. Launch EaseUS iCloud backup extractor on your computer (Mac or PC), choose Recover from iCloud Backup, and then sign in with your Apple ID.

choose recover from icloud to recover pictures covering with gray box

Step 2. Select the right iCloud backup you want to extract, click Scan to download it to your computer and search iCloud data.

scan icloud backup data to recover pictures covering with gray box

Step 3. After scan, you can choose the right file types and click the specific item to preview the detailed information. And then choose the pictures covered with gray box you want to restore. Finally, click Recover button to save them to your computer.

select pictures covering with gray box and click recover

To get rid of gray box covering pictures, follow this guide.

1. Hard reset

Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release. 

2. Reset all settings

Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms. 

How to fix pictures covering with gray box on Android?

To recover pictures on Android, you need EaseUS Mobisaver for Android.

To fix a damaged SD card for Android for the purpose of removing gray box over photos, you'd better do it on a PC.

Step 1. Plug in your SD card to your computer with a card reader.

Step 2. Go to the start menu, type in "cmd" in a search bar, hit enter and then you can see something named "cmd. exe" under a list of programs.

Step 3. Right click "cmd. exe" and then you will get the following command windows that allow you to fix your corrupted SD card without format.  

Step 4. Type in "chkdsk /X /f sd card letter:" or "chkdsk sd card letter: /f ", for example,"chkdsk /X /f G:" or "chkdsk h: /f".

use chkdsk to fix damaged sd card that cause gray box covering pictures on android