Reset This PC Not Working on Windows 11 (4 Fixes)

Brithny updated on Jan 11, 2024 | Home > Knowledge Center

Workable Solutions Step-by-step Troubleshooting
1. Install the Latest Update Click the start icon and choose "Settings". Navigate to the "Update & Security"...Full steps
2. Uninstall Feature Update Click the "Start" button and select the "Power" button, hold "Shift" on your keyboard...Full steps
3. Use System Restore Press Windows + R and enter rstrui. Click "OK". Click "Next" and select the desired restore...Full steps
4. Reinstall Windows 11 Download EaseUS Win11builder on your computer. It's a free Windows 11 iso...Full steps

Recently, some users are complaining that Reset This PC feature not working on Windows 11. Here is a real case from the Microsoft Forum:

"Greetings, I have recently installed Windows insider preview; it is around 20 hours since installation, and it was not working properly so I tried to "Go back", from System > Recovery > Go Back & Restore, but it does not seem to work, so I contacted customer support they told me to do the Reset, but the "Reset" option is also not working, just a loading circle appears and then disappears. I prefer to reset without losing data.

Any help would be really appreciated. Thank you! Version 21H2(Build 22000.71)"

Reset this PC not working Windows 11

What Does Reset This PC Mean on Windows 11

When you select the Reset option, you get two options. One is to remove apps and settings but keep your personal files. The other is to remove all of your files, apps, and settings.

what does reset this PC mean

Generally, you will restore your operating system to its default factory state. If you choose to remove all your files and apps, it's highly recommended to back up files before using this feature. If you lose data, unfortunately, you can run EaseUS Data Recovery Wizard, which helps you restore deleted files, pictures, videos, and other files on Windows 11/10/8.1/8/7.

Also read: Recover data after Windows 11 reset.

How to Fix Reset This PC feature Not Working on Windows 11

According to the feedback from most users, this error is usually caused by a system bug. Therefore, you can follow these tried-and-true solutions to fix the "reset This PC feature not working" error on Windows 11.

Method 1. Install the Latest Update of Windows 11

According to the user case, the installed version is a Windows insider preview. But Windows 11 has released the official version on October 5. Therefore, you can fix the error by upgrading to the latest Windows 11. To install the latest update, follow the steps below:

Step 1. Click the start icon and choose "Settings".

install the Windows 11 update

Step 2. Navigate to the "Update & Security" section and click "Check for updates".

Once your system is up to date, check if the Reset option is available.

Also read: How to stop Windows 11 update.

Method 2. Uninstall Feature Update to Fix "Reset This PC Not Working"

If you have already installed the latest update, and you are sure that it's the update that caused this error. Then, try to uninstall the feature update. Here are the steps to make it.

Step 1. Click the "Start" button and select the "Power" button, hold "Shift" on your keyboard, and select "Restart".

uninstall the update - 1

Step 2. Go to "Troubleshoot > Advanced options > Uninstall Updates".

uninstall the Windows 11 update - 2

Step 3. Then, choose the "Uninstall latest feature update" option and follow the instructions on the screen to complete the process.

uninstall the Windows 11 update - 3

Method 3. Use System Restore to Fix "Reset PC Not Working"

If you have created a system restore point beforehand, you can use the Restore Point to fix the error - reset PC not working on Windows 11.

Step 1. Press Windows + R and enter rstrui. Click "OK".

restore Windows 11

Step 2. Click "Next" and select the desired restore point and click "Next".

Step 3. Select "Choose a different restore point" and click "Next".

Step 4. Click "Scan for affected programs". Then, follow the instructions on the screen to complete the process.

restore Windows 11 to fix Reset not working on Windows 11

Method 4. Reinstall Windows 11 to Solve Your Problem

Sometimes you just need to start over and reinstall your Windows 11 operating system. This goes easy if you have EaseUS Win 11 Builder. You can download Windows 11 and install it on your PC easily. Prepare a USB drive with at least 4GB of space. Then, follow the steps below.

  Free Download

For Windows 11/10/8/7

Step 1. Launch OS2Go after installation, and click Windows Install Drive Creator. The obtained system information is available on the home screen, and it keeps updating all the time. Apart from Windows 11, Win11 builder also supports you to download Windows 10/8.1.

Step 2. Connect your USB flash drive to the computer. Win11 builder will automatically detect your USB device, so all you need to do is click the Create button.

win11builder step 1

Step 3. The software will empty your USB drive data if it's a used one. Once the downloading process begins, wait there until it finished or leave for a while to do you own job.

win11builder step 2

Step 4. After successfully downloading the Windows 11 iso image file on the USB drive, start to install Windows 11 from the bootable USB drive on your computer by following the installation wizard step by step.

How Can I Reset This PC on Windows 11

Windows 11 has a built-in function that allows you to restore your computer to its factory settings, remove all installed apps and, if you choose, delete all your personal files too. It's the "Reset" option. To reset Windows 11, you can follow the steps below:

Step 1. Click on the "Start" icon and open the "Settings" app.

Step 2. Navigate to "Update & Security > Recovery > Reset PC".

Step 3. Choose your preferred option to continue.

Step 4. Once chosen, use one of the options below to reset your PC.

how to reset this PC on Windows 11

Then, follow the instructions on the screen to complete the process.


Keep in mind that no matter what kind of problems you are faced with, EaseUS can give you practical solutions. Always stay calm when your computer or Windows 11 goes wrong. If you find a way to fix this problem on your own, feel free to share it with us.

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Updated by Daisy

Daisy is the Senior editor of the writing team for EaseUS. She has been working at EaseUS for over ten years, starting as a technical writer and moving on to being a team leader of the content group. As a professional author for over ten years, she writes a lot to help people overcome their tech troubles.

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Written by Brithny

Brithny is a technology enthusiast, aiming to make readers' tech lives easy and enjoyable. She loves exploring new technologies and writing technical how-to tips. In her spare time, she loves sharing things about her game experience on Facebook or Twitter.

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