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7 Best Ways to Fix CD/DVD Missing or Not Showing Up in Windows 10/8/7

Updated on Sep 21, 2018 by Jean to Backup Utility

Summary:
Here are 7 best ways that proved to be able to fix your CD/DVD disc drive missing or not showing up in file explorer, disk management or device manager after Windows 10 update. Apply each of the solutions until the CD/DVD drive icon is back on your Windows computer.

Symptoms


Your CD or DVD drive is not showing up in File Explorer Windows 10, and the device is marked with a yellow exclamation point in Device Manager. After you open the device's Properties dialog box, one of the following errors is listed in the Device status area:

  • Windows cannot start this hardware device because its configuration information is incomplete or damaged. (Code 19)     

  • The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)                

  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)         

  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)                      

  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)                

This issue may have occurred after one of the following situations:

Resolution


Quite a lot of users find their CD or DVD disc drive not showing up in File Explorer, Disk Management or Device Manager because of the reasons above. So, to help troubleshoot the problem, here we introduce 7 best ways that proved to be able to fix CD/DVD disc drive missing in Windows 10. Apply each of the solutions until the CD/DVD drive icon is back on your Windows computer.

Solution 1. Show hidden (Unhide) CD/DVD Devices in Windows 10

Have you attempted to show the hidden device in Windows 10? At times, Windows 10 update will do a reset, and restore some settings to an earlier state. As soon as your disc is not showing up as normal, try at first to unhide CD/DVD device.

Navigate to This PC -> Manage -> Device Manager -> View -> Show hidden devices

show hidden devices to fix cd/dvd missing in windows 10

Solution 2. Uninstall IDE ATA/ ATAPI Controllers

If solution 1 (show hidden devices) does not solve the problem, please continue.

Step 1. Locate the DVD/CD-ROM drives and IDE ATA/ATAPI controllers items. Right-click on each entry present under both "DVD/CD-ROM drives" and "IDE ATA/ATAPI controllers" sections one by one and select Uninstall.

uninstall IDE ATA/ ATAPI controllers to fix cd/dvd missing in windows 10

Step 2. Right-click again these items and select Scan for hardware change this time.

Step 3. Reboot your computer after these changes. 

Solution 3. Update or reinstall CD/DVD Driver

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

Step 1. Press the Windows logo key + R to open the Run dialog box.

Step 2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

open device manager

Step 3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.

Step 4. When you are prompted to confirm that you want to remove the device, click OK.

Step 5. Restart the computer.

Solution 4. Fix CD/DVD Drive Missing by Command Prompt

Using command prompt usually increases the chance to fix CD/DVD disc missing in Windows 10, and it's comparatively simple to operate.

Step 1. To open elevated Command Prompt in Windows 10, only type CMD in the start menu search box. Right-click on the Command Prompt desktop app and choose Run as administrator.

Step 2. Copy(Ctrl+C) and paste(Ctrl+V) the following command in the Command Prompt and press Enter.

reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

fix cd/dvd missing in windows 10 by using command prompt

Step 3. A message "The operation completed successfully" then appears. Close the Command Prompt window and go back to check if the CD/DVD icon is back.

Solution 5. Fix Corrupted Registry Entries

Warnings: Registry entry needs to be taken very carefully, as any improper modifying of it can result in severe consequences. So, use the best free backup software to backup Windows 10 registry before fixing corrupted registry entries to make CD/DVD show up again.

Step 1. Press Windows+R keys simultaneously to launch a Run command. Type regedit and press Enter.

fix corrupted registry key to fix cd/dvd missing in windows 10

Step 2. Follow the path 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

Step 3. Look for UpperFilters and LowerFilters strings on the right side panel.

Step 4. Right-click them and choose Delete.

Solution 6. Create a Registry Subkey

Warnings: Again, Registry entry needs to be taken very carefully, as any improper modifying of it can result in severe consequences. So, use the best free backup software to backup Windows 10 before fixing corrupted registry entries to make CD/DVD show up again.

Step 1. Open Registry, as solution 4 step 1 taught.

Step 2. Follow the path 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\

Step 3. Right-click on the blank space on the right panel, when the New option pops up, choose Key

Step 4. Create a new Controller0 key under atapi key. 

Step 5. Select the new Controller0 key. On the right side of the pane, right click on the blank space and choose DWORD(32-bit) Value

Step 6. Set the name as EnumDevice1 and press Enter. Then double-click it to set the Value data as 1. Press OK to save the setting. 

Step 7. Exit Registry Editor. 

Step 8. Restart your computer.  

Solution 7. Download a Third-party CD/DVD Repair Tool

In case that all the free methods failed to fix CD/DVD missing problem in Windows 10 unfortunately, don't give it up so early. Some third-party CD/DVD repair software is powerful enough to repair many disc problems, though most of which are not free, it's still worth a try. 

Conclusion


Thank you for reading. I truly hope the solutions in this article solved your problem. If another method solved the DVD drive not showing in Windows issue, please let me know and I will make sure to mention your method here.