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Genshin Impact Progress Lost [Restore Lost Genshin Data Quickly]

Don't worry if you encounter the Genshin Impact progress lost. We will introduce two methods to recover lost Genshin Impact game progress. You can recover game data with EaseUS Data Recovery Wizard or recover the lost account.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

Table of Contents

Why Did I Lose My Progress in Genshin Impact

Genshin Impact is a wonderful and popular open-world action RPG game. Players will enjoy a compelling single-player campaign and will go out on a quest as a visitor from another planet to find their long-lost sister and solve their own and Teyvat's riddles. This open-world game allows players to fly through the vast, wide world, swim through the clearest oceans, and scale the highest mountains.

Genshin Impact screenshot

After spending hours and days in Genshin Impact, you will never want to encounter the Genshin Impact progress lost. Why will this situation occur?

  • Log in with the wrong account. When you have multiple accounts in Genshin Impact, your progress may be lost because of logging in to the wrong account.
  • Pick the wrong server. You may have chosen the right account but the wrong server.
  • Lost Genshin Impact account. Your Genshin Impact account may be hacked by others and cause progress to be lost.
  • Reset Genshin Impact account progress will cause Gneshin Impact progress to be lost, and you may lose all the data.
  • Accidentally deleted the whole game folder. You may have moved the Genshin Impact game folder to recycle bin folder and emptied it.
  • Conflict of software or Genshin Impact crashes may cause data loss. The game cannot save your progress when the Genshin Impact crashes on PC.

You have two different methods to fix the Genshin Impact progress lost on the PC for different situations. Don't forget to share our tutorial with more users!


Fix 1. How to Fix Genshin Impact Progress Lost with Software

When you face issues like Genshin Impact keeps crashing or Atomic Heart keeps crashing on your PC, your game progress will be lost unexpectedly. If you have deleted the Genshin Impact game folder, you may lose game progress, too. To fix the Genshin Impact game folder empty and recover lost progress, you should find a trustworthy game data recovery program.

With so many free download data recovery software, which one should you choose? We know that EaseUS Data Recovery Wizard can recover lost Genshin Impact progress.

EaseUS Game Recovery Tool

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

Step 1. Select a location and start scanning

Launch EaseUS Data Recovery Wizard and choose the partition where you lost data. Then, click "Scan".

select a location to scan

Step 2. Filter and preview files

Use the file format filter on the left or upper right corner to find the files you need. Then, you can click the "Preview" button or double-click a file to preview its content.

Choose files to recover

Step 3. Recover lost data or files

Click the checkbox next to the file and click "Recover" to restore the lost data to a secure place.

Recover lost data

Fix 2. Solve Genshin Impact Progress Lost with Account

If you have lost Genshin Impact progress because of losing the account, you'd better try to get back your account as soon as possible.

You should send an email to Genshin Impact support to retrieve your account. They will email you a link to retrieve your account as proof of ownership. After Genshin Impact confirms you are the owner of this account, they will email you again. Following the detailed tutorial below to recover Genshin Impact account:

Step 1. Send an email to Genshin Impact support at [email protected]. You must mention that you can no longer access your Genshin Impact account in the email and add some descriptions of your issue.

send email to Genshin Impact support

Step 2. After sending the email, you will get an account retrieval link from Genshin Impact support. It may take no more than 24 hours to get this response. Fill in all the information.

Gneshin Impact account retrieval

Step 3. To complete this confirmation, you will need a fresh email address that has never been used to register with a Genshin Impact account. Then, click "Submit" to complete the form.

confirm your are the owner of Genshin Impact account

Note: It may take a few days to get a response from the Genshin Impact team, and you can fix the Genshin Impact progress lost after recovering the lost account.

Does Genshin Impact Auto Save Progress

You should know that Genshin Impact is an online RPG game, and the data will upload to the cloud. Unless you encounter system or application crashes, Genshin Impact will auto-save the progress.

Your game progress will automatically be saved when Travelers act or make any in-game decision. A miHoYo server in your area will save the progress, which Travelers can access anytime they're ready to start the day's adventures.

Your Genshin Impact progress will not probably be lost when you uninstall the game and redownload it. Ensure you have not removed all account information from the game's server, or you will encounter the Genshin Impact progress lost and start the game from the beginning.

Genshin Impact screenshot


When you encounter the Genshin Impact progress lost on your PC, you can recover lost Genshin Impact progress with EaseUS Data Recovery Wizard. This data recovery software will help you find the lost Genshin Impact game folder and recover Genshin Impact screenshots with it.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.7

If you have lost progress because the game account is hacked or lost, you'd better recover the lost Genshin Impact account with the method we introduce.

Genshin Impact Progress Lost FAQs

Have you fixed the Genshin Impact progress lost after reading the passage? Here are four additional questions about the Genshin Impact progress lost:

1. Where is the Genshin Impact file located?

Do you want to know the Genshin Impact file location? You can find the 'Program Files' on your computer and open the Genshin Impact folder. The game data is stored in the 'Genshin Impact Game' folder. To acquire your Genshin Impact data if you're using a PS4 or PS5, click 'Saved Data and Game/App Settings' in settings.

2. Will Genshin Impact keep your progress if you uninstall it?

Yes, your data will be saved in your Genshin Impact account. If you uninstall the Genshin Impact application, your game progress will not lose. Ensure your account is safe and you have never reset the game progress. When you redownload this game, you can sign in with your original account and restore your game progress.

3. Can I recover the Genshin Impact account?

If your account gets lost, you will need to recover it by sending an account recovery email to the Genshin Impact support team. You will need to fill in a form with your personal information. After the Genshin Impact team confirm you are the owner of this account, they will send you an email to tell you.

4. How to recover the lost Genshin Impact folder?

With EaseUS Data Recovery Wizard, you can recover the lost Genshin Impact folder quickly.

  1. 1. Scan the C drive with this software, and all the lost files will appear.
  2. 2. Search the Genshin Impact game folder with the search box.
  3. 3. After selecting the game folder, recover it by clicking the button.

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Updated by Dany

Dany is an editor of EaseUS who lives and works in Chengdu, China. She focuses on writing articles about data recovery on Mac devices and PCs. She is devoted to improving her writing skills and enriching her professional knowledge. Dany also enjoys reading detective novels in her spare time.

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