Microsoft Outlook Has Stopped Working 2016/2013/2010 in Windows 10/8/7

Updated by Brithny on Sep 22, 2022
Written by Roxanne
  | Computer Instruction

How to Fix Microsoft Outlook Has Stopped Working

Microsoft Outlook has stopped working on Windows 10, 8 or 7? Here are the solutions! Try repairing Office or uninstalling and reinstalling it. If that still doesn't work, you should have the latest device drivers installed on your PC. If Outlook starts in Safe Mode, disable the application add-ins and COM add-ins one at a time: With Outlook still in Safe Mode, click File > Options > Add-Ins. In this article, you will find out everything you need to know to access Outlook.

Workable Solutions Step-by-step Troubleshooting
Fix 1. Remove Flawed Add-ins Press Windows + R keys to active Run dialog. Type Outlook.exe /safe...Full steps
Fix 2. Use Event Viewer Type Event Viewer, and press "Enter". Expand "Windows Logs"...Full steps
Fix 3. Create a New Profile Go to "Control Panel > mail". Click "Show profile > Add"...Full steps
Fix 4. Repair MS Office Suite Open "Control Panel", there, choose "Programs and Features"...Full steps
Fix 5. Repair Corrupt PST File Press Windows + E to open File Explorer. Search for SCANPST in the Search bar...Full steps
Fix 6. Recover Outlook Emails Choose the drive X: where your lost email files were saved, and click "Scan"...Full steps

Like other Office software, you are very likely to meet "Microsoft Outlook has stopped working" error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016. 

Microsoft Outlook has stopped working and not responding

Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below.

How to Solve 'Microsoft Outlook has stopped working' Error

When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem.

  1. Fix 1. Remove Flawed Add-ins
  2. Fix 2. Use Event Viewer
  3. Fix 3. Create a New Profile
  4. Fix 4. Repair MS Office Suite
  5. Fix 5. Repair Corrupt PST File

Way 1. Remove Flawed Add-ins in Safe Mode

Step 1. Press Windows + R keys to active Run dialog. Type Outlook.exe /safe and hit Enter to access the safe mode.

Step 2. Go to "File" > "Options" > "Add-ins" > "Go".

Step 3. In the pop-up window, remove all the third-party add-ins and remain the Microsoft add-ins you need.

fix Microsoft Outlook has stopped working - way 1

Way 2. Use Event Viewer

You can use Event Viewer to diagnose the reasons for Outlook stopped working in event logs.  

Step 1. In the Windows Search Box, type Event Viewer, and press Enter.

Step 2. Expand "Windows Logs" in Event Viewer Windows, then choose "Application". Find out items named "Outlook", "Windows Error Reporting" or "Application Error" in the Source line. Identify the reasons, locate the error file, and delete.

fix Microsoft Outlook has stopped working - way 2

If you don't find any useful information here and the Outlook keeps not working, continue to take the following measures to resolve the issue.

Way 3. Create a New Outlook Profile

Step 1. Go to "Control Panel" > "mail".

Step 2. In the new dialog, click "Show profile" > "Add" and type a profile name. Click "OK" to move on.

Step 3. Type the email account, and click "Next".

Step 4. Now, set the newly created profile as the default email profile. Then, restart your outlook.

fix Microsoft Outlook has stopped working - way 3

Way 4. Repair your MS Office Suite

This operation will check and repair any errors that might cause Microsoft Outlook has stopped working or responding issue.

Step 1. Close all the running Office applications.

Step 2. Open "Control Panel", there, choose "Programs and Features".

Step 3. Right-click on the Microsoft Office. Select "Change" > "Quick Repair" > "Repair". After the repair process ends, restart Outlook.

fix Microsoft Outlook has stopped working - way 4

Way 5. Repair Corrupt PST File with SCANPST

Step 1. Press Windows + E to open File Explorer. Search for SCANPST in the Search bar. When you find the program, double-click to open it.

Step 2. In the Microsoft Outlook Inbox Repair Tool window, click "Browse" to choose the .pst file to repair.

Step 3. Click "Repair" to fix the damaged .pst file. When the process completes, restart Outlook.

fix Microsoft Outlook has stopped working - way 5

How to Recover Lost/Deleted Outlook Emails with Email Recovery Software

What should you do if the .pst files are lost or corrupted? Or how can you recover lost Outlook emails caused by the Outlook has stopped working problem? In this situation, resort to EaseUS Data Recovery Wizard program for help. This data recovery software enables you to scan your computer and restore the lost or corrupted .pst files. After the recovery, you can get back all contents, such as e-mails, attachments, contacts, calendars, tasks, notes, and journals, etc.

Now,  download this powerful email recovery tool to recover deleted emails and .pst/.ost files with ease.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.6

Step 1. Launch EaseUS Data Recovery Wizard in Windows 11/10/8/7 and choose the place where you lost data. Then, click "Scan".

select a location to scan

Step 2. After the scan, use the file format filter on the left or upper right corner to find the files you need. Then, you can click the "Preview" button or double-click a file to preview its content.

Choose files to recover

Step 3. Click the checkbox next to the file and click "Recover" to get back the lost data to a secure place.

Recover lost data

Import PST/OST files into Outlook 

To retrieve your email to Outlook, do as the following steps.

Step 1. Start Outlook. Go to "File" > "Open & Export" > "Import/Export" > "Import from another program or file" > "Open Outlook Data File". 

Step 2. In the navigation pane, drag and drop the emails, contacts, other folders from .pst file to your existing Outlook folders.

recover deleted Outlook emails

Conclusion

If the Microsoft Outlook has stopped working, many business works may suspend, which will bring a lot of inconveniences, even economic loss. Although there are several manual ways you can take to solve the problem, they are complicated to a different degree. Therefore, if Outlook errors cause any data loss, you'd better use a professional data recovery application to help you out, as EaseUS Data Recovery Wizard recommended her.

 Download for Win Recovery Rate 99.7%
 Download for Mac Trustpilot Rating 4.6

Microsoft Outlook Has Stopped Working FAQs

Here are some frequently asked questions about Outlook not working. You can read on to get additional help.

How do I fix Microsoft Outlook has stopped working?

To Solve Microsoft Outlook has stopped working Error:

  1. 1. Remove Flawed Add-ins
  2. 2. Use Event Viewer
  3. 3. Create a New Profile
  4. 4. Repair MS Office Suite
  5. 5. Repair Corrupt PST File
  6. 6. Recover Outlook Emails

Why has my Outlook email stopped working?

Causes to Outlook not working:

  • Outlook doesn't have a connection to the Internet or your network.
  • Some POP and IMAP email accounts use an outgoing mail (SMTP) server that requires authentication.
  • Your ISP or network has a firewall that blocks connections to your email service's outgoing mail (SMTP) server.
  • Your credentials or account settings are incorrect.
  • Your network requires a proxy server to connect with the mail server.
  • Your email server is unavailable.

Why are my emails not showing up in my inbox?

Your mail can go missing from your inbox because of filters or forwarding, or because of POP and IMAP settings in your other mail systems. Your mail server or email systems could also be downloading and saving local copies of your messages and deleting them from Gmail.

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